What are the boarding procedures?

Domestic boarding:

1. Arrive at the airport.  You must pay attention to the time. The boarding procedures will be stopped 30 minutes before the takeoff of the plane. And the boarding procedures for some flights may even stop 45 minutes or one hour ahead of the takeoff, so you should arrive at the airport two hours in advance.

2. Undergo the boarding procedures (that is to get your boarding check). You may conduct online check-in in advance, or go to the airport and do a self-service check-in or head to the counter in order to go through boarding procedures with our clerks. You also need to check in any luggage to be registered. 

3. Pass the security check. There is a security check counter at the entrance of the waiting hall. Please submit your boarding check and ID card to the inspector and the inspector will stamp your boarding check after inspection as long as there is no problem. Then put all your belongings on the X-ray security checking equipment, and you must pass the security checking gate. Then you get into the waiting hall after you pass all of the security inspection.

4. Wait for boarding. Look at your boarding check and figure out the right waiting hall corresponding to the boarding gate marked on your boarding check. Each position in the waiting hall will be indicated on the display screen.

5. Start boarding. When hearing a boarding notice from the broadcast, service clerks will perform boarding checks at the boarding gate. When you get there, you will hand your boarding check to them before they tear off a small section and return it to you. Then you can board with your checked boarding check.

6. Find your seat onboard. The position of your seat is marked on your boarding check, such as 5D, 11C, the figures stand for row, and the seats of each row are arranged in the order of A, B, C, D, E, F, and the seat No. is marked on the bulkhead (above the seats). Please find your seat and sit down, buckle up the safety belt, and turn off your cell phone before takeoff.

7. Meal. The airline will distribute a free beverage during the flight. They will also provide free meals for long routes or refreshments for short routes during mealtime.

8. Arrival. After the plane arrives at the destination, , do not forget to retrieve any registered luggage.

International boarding

Only the third step of Domestic boarding:has been changed to “Go through exit formalities of joint inspections (frontier inspection, customs inspection and quarantine inspection). Generally speaking, the sequence goes from a frontier inspection to customs inspection and quarantine inspection”, for other steps, refer to domestic boarding procedures.

In addition, the free luggage amounts of China-US airlines and China-Canada airlines in international flights adopt a piece-based system for free baggage allowance.

What should I do in order to board on time?

Please leave enough time to get to the airport, undergo boarding procedures and check in luggage .Pay attention to the airport broadcasting.

Pursuant to the demands of the operating time, the plane will close the cabin door before takeoff. In order to avoid missing your flight, please get to the boarding gate ahead of boarding time on your boarding check or prompted by the airport broadcasting.

s it necessary for me, my luggage and free carry-on articles to pass security inspection?

The passengers, their luggage and carry-on articles mush pass a security inspection before boarding.

Will any compensation be provided for me if I miss my flight due to personal reasons?

If passengers fail to arrive at the CSN flight registration counter or the boarding gate on time, or to show their valid ID card and transport documents, or to prepare for travel, and in order to avoid the delay of the flight, CSN may cancel the passengers’ booked seats. CSN shall not bear any responsibility for any loss and cost arisen from the above mentioned reasons.

Which languages are provided at the service counter?

Chinese and English.

Can I use the self-service check-in if I have luggage to check in?

You can use the self-service check-in to print your boarding check. If you have luggage to check in, please undergo the related procedures at a counter for registered luggage.

Do I need an e-ticket if I want to use the self-service check-in?

Yes, one of the advantages of the e-ticket is the use of self-service check-in. All e-tickets bought from travel agencies or other online channels could use self-service check-in.

Do I need to use a credit card when using self-service check-ins at the airport?

You do not need to use a credit card. You can undergo the boarding procedure via reading your second generation ID card, inputting flight information or scanning your itinerary/receipt.

Will I be charged when using the self-service check-in?

 The self-service check-in at the airport is completely free.

Can I take two infants with me when boarding?

Yes. But each passenger can only take one infant that is entitled to the infant ticket price, and for additional infants you should buy a child ticket, who would have a single seat. The infant holding a child ticket obtains the free luggage allowance prescribed by the regulations of the ticket class.

What shall I do when missing my ID card before boarding?

In accordance with the related regulations, you must go to the public security organization in the place where your registered permanent residence is located, and apply for the issue of a certificate for ID card lost which would contain your name, age, residential address, valid date, etc., and paste your recent photo without you wearing a hat and stamp it with the seal of the public security organization. A certificate for the lost report shall be issued by the public security organization in the place where your ID card was issued, and the certificate content shall be same as the above mentioned. Then bring along your household register or working permit , letter of introduction and other valid certificates which can certify your identity, and apply for temporary boarding certificate issued by the civil aviation public security organ (office is available in every airport terminal). If you are traveling to another place and have not taken any of the above mentioned valid certificates, please consult the civil aviation public security organization.