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Travelling with pets

A boy with a dog.

We know your pets are part of your family, which is why we treat every animal who flies with us like a VIP.

British Airways flights

Assistance dogs

If you’re travelling with a recognised assistance dog, it can travel with you free of charge in the cabin of your British Airways flight. This service cannot be booked online and we might need to limit the number of dogs we can carry in the cabin.

More about travelling with assistance dogs


Emotional support dogs

Emotional support dogs can only be accepted in the cabin on direct flights to or from the United States of America. If your journey is not to or from the USA, or includes a connection onto a non-USA flight, your emotional support dog will need to travel in the hold.

You need to contact us at least 14 days before your flight, as we need additional information to ensure your emotional support dog can travel safely in the cabin.

Also, you must contact the UK Animal Reception Centre at least 72 hours prior to the scheduled departure of your flight to the UK to check your dog meets Pet Travel Scheme requirements. They will issue a pre-approval letter for UK entry that must be presented at check-in, along with your approval from us, for you and your dog to be allowed to board your flight to the UK.



All pets need to travel in the hold, but don’t worry – our expert suppliers will ensure that they are just as comfortable as you are.

SUN-AIR of Scandinavia flights

SUN-AIR is our franchise partner operating flights within Europe under the British Airways brand. As on British Airways operated flights, recognised assistance dogs are allowed in the cabin. Other pets up to 6kg are allowed in the cabin on SUN-AIR flights.

  • Other pets must be transported in a waterproof bag or cage, with maximum dimensions of 20 x 30 x 20cm (7.5 x 11.5 x 7.5in).
  • It is the owners’ responsibility to ensure that all documentation and animal passports are in order before departure.
  • SUN-AIR permits one pet on board each aircraft at one time.

Please contact the SUN-AIR ticket office on +45 75 33 16 11 no later than 72 hours before departure if you wish to bring your pet on a SUN-AIR operated flight.
Please note that pets are not permitted on SUN-AIR flights to the United Kingdom.


Comair flights

Comair is our franchise partner operating flights in southern Africa under the British Airways brand. As on British Airways operated flights, only recognised assistance dogs are allowed in the cabin. All other pets must travel in the hold as cargo.

Comair pet policy (pdf, 1.62mb, English only)

Pet Travel Scheme

If you're entering the UK, your dog must meet the requirements of the Pet Travel Scheme offered by the UK Department for Environment, Food & Rural Affairs (DEFRA). It allows cats and dogs to travel between some countries and UK airports avoiding quarantine.

If you're travelling to a different country, please check with the relevant embassy or consulate for any regulations or restrictions.

More about DEFRA's Pet Travel scheme