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Lost and damaged baggage

A suitcase on a baggage belt.

We take great pride in carrying your bags safely and speedily to your final destination but if something goes wrong we’ll pull out all the stops to fix it as quickly as possible.

What would you like to do?

Red suitcase on conveyor belt.

Report and track problems with checked bags

Including missing and delayed bags, damaged bags, and damaged or missing contents.

Report and track problems

Baggage claim sign.

Make a claim for checked baggage problems

What you can claim for and how to make your claim.

Make a claim

Teddy bear and suitcase.

Find lost property

Find personal items that you’ve misplaced at an airport or on an aircraft.

Find lost property

Insurance and baggage liability limitations

Whilst we will make every attempt to ensure your baggage is handled with care, you should know that British Airways’ liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.

The extent of airline liability is not based on the weight of the bag nor its value. British Airways does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.

Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.

We strongly recommend that you obtain adequate travel insurance cover prior to your journey. Use the following links for further information:

Notice of liability limitations

Conditions of carriage