Rational and correct online payment can effectively avoid risks;
Attention, China Southern Airlines official website is www.csair.com. And China Southern Airlines website service numbers are 4006695539 (domestic): +86-4008695539 and +86-20-22395539 (international).
The online payment control is installed to ensure the online payment is made in a safer environment.
You can visit the website of card-issuing bank via the link provided in our website; and download and install online payment control by following instructions of the card-issuing bank.
To ensure other passengers can book tickets on a timely basis, the system will automatically cancel the orders that fail to finalize payment within 30 minutes. You need to book again if you want to continue the purchase.
In the last stage of payment, please don’t click Return, Submit, Update or close the window just in case double deductions happen to your account, or you fail to finalize ticket booking after the payment.
This might happen because of the system problem. If it happens, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service). We will help you solve the problem. Please don’t purchase tickets for repeated operations to avoid repeated deductions from your account.
Please check whether the deduction is made from the online banking account. If the deduction happens but the ticket is not issued, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service).
It is possible that, because of untimely Internet transmission, payments are made for two times but only one ticket is issued. In case of the repeated payment in the same order, please call China Southern Airlines website service number 4006695539(domestic); +86-20-22395539 (international) (7×24 hours service).
China Southern Airlines will return the payment into the account of the paying card.
If your bank card does not support online payment. You can dial 4006695539 to use telephone payment. At present, the telephone payment supports credit-card payment and payment by UnionPay debit-card.
One-Key payment is a mean of fast payment. After a Unionpay credit card is successfully linked up, when purchasing tickets, the passenger just needs to enter a text message verification code, and click "Pay" to purchase the tickets.