The so-called "Service Apartment" refers to the apartment providing hotel management services. In addition to the traditional hotel services, it primarily provides residents with family-living arrangements and home-style services.
The so-called "Resort Hotel" refers to accommodation facilities with reception services for vacation tours, as well as distinctive architectural style, design & decoration, service quality, recreational facilities and other supporting functions of individual features, which is also a tourist attraction and travel destination.
The so-called "Economic Hotel" refers to hotels which are not involved in the star-rating system for domestic hotels with smaller scale, limited facilities and cheaper price, mainly providing lodgers with clean and simple living environment.
Not all the hotel rooms you book offer free breakfasts. It depends on the hotels. Generally, breakfast information, e.g. "Free breakfasts included or not", and "One or two free breakfasts included" etc. shall be specified in the specific room type introduction.
You can help others book hotel rooms:
If you check in in late hours, the hotel needs relevant flight/train information to know your itinerary to reserve room for you.
Booking two or more rooms/ hotels with the same guest's name and check-in date is called repeat booking, which not only causes loss to hotels, but brings harm to guest's interests. As a result, we don’t accept this kind of booking.
No. The credit card is provided to guarantee that you are sure to check in, requiring the hotel to keep the reservation for you. And you are still required to pay for the room rate at the hotel reception after arrival. Only if you don't check in as scheduled or cancel before the last cancellation time resulting in losses of hotel, will we charge the corresponding room rate from your credit card.
In such special circumstances, please call China Southern Airlines portal service number 40066-95539 so that China Southern Airlines will contact the hotel for you. Please keep relevant proof.
We will contact the hotel immediately after we receive your order.Often we will confirm for you within 24 hours.You need to choose email or SMS as the form of noticing the booking confirmation.
If you choose the front-desk spot payment, after the booking is confirmed, China Southern Airlines will notify you of the check-in deadline. Please check in at the front desk by showing the ID with the name of booking customer (China Southern Airlines will not take any responsibility if you cannot check in because the customer’s name is different from that of the booking customer). The hotel will not reserve the room if you fail to check in before the deadline.
For the booking order paid for at hotel reception, a relevant invoice will be issued by the hotel.
For reservation change or cancellation, you may contact us by dialing the service hotline of China Southern Airlines at 40066-95539.
The cancelled order cannot be recovered. You can resubmit the reservation and the room rate displayed online when booking will be the one applied.
Change or cancellation deadline is regulated for booking and credit-card guarantee.
Upon arrival, you only need to show your valid passport or ID at the hotel reception and you can check in. Of course you should make sure that name on your ID should be consistent with the name you put on the booking order. Usually the hotel will ask you to pay a deposit to guarantee the payment for your stay.
When travel plans have changed and you need to cancel or change the reservation, please inform China Southern Airlines in advance to avoid NO SHOW.
Local time (including check-in and check-out time).
Because of the time difference in payment and international confirmation, we propose you book at least three working days in advance.
In general, the hotel will require credit-card guarantee or cash guarantee when the customer checks in to ensure the customer pays for the miscellaneous charges apart from the room fees.
The hotel issues invoice for the front-desk spot payment.
Generally, the room rate will not be refunded to you if you check out in advance. If there are special circumstances, you need to get the consent of the hotel principal and written proof of no extra charge.
Whether you can extend your stay is based on the conditions of the hotel rooms and the charges for extended stay are paid directly at the hotel reception.