China Southern Airlines and the bank have signed agreement. If necessary, China Southern Airlines will provide the bank with relevant voice recording concerning the booking and information of hotel room booking so that the bank can deduct payment directly. China Southern Airlines has clearly stated or notified the customers about payment deduction if customer fails to show up in the hotel when he/she books the room on China Southern Airlines portal or by making the call.
Domestic vacation product (including characteristic vacation product within Guangdong Province), vacation products in Hong Kong and Macao as well as overseas vacation product.
Compared with separate booking, ticket+hotel vacation product provides you with more preferential package price and better service.
As we want to strive for more preferential ticket and hotel for you, we have to prepay related suppliers. Thus you are required to book it in advance. We highly appreciate your understanding and are sorry for any inconvenience.
As the products are sold openly online, we cannot reserve the seat for you. And it requires payment within 24 hours after the order confirmation (except emergencies). Due to the limited quantity, we suggest that you book it as soon as possible after confirming your journey.
Sorry for that. You simply made initial booking online. And the booking is successful only after China Southern Airlines staff confirms ticket or hotel in your travel.
It is impossible to change the submitted booking form. Please call China Southern Airlines portal service number 40066-95539 to cancel the booking and book again.
China Southern Airlines vacation product is suitable for individual or group. If a group travels (with more than 10 people in it), please note it when booking. We will try to get more preferential group ticket and hotel price from relevant suppliers to save your expenses.
In the vacation product with hotel provided by China Southern Airlines, the standard room for two people will be offered. And the price for such product often is for one person occupying one of the two beds. If you travel alone, you need to pay a single-room price difference, or the expense of the other bed.
Most of vacation products have restrictions to the quantity and we will close online products as soon as they are sold out.
China Southern Airlines will provide more preferential products according to the favorable policies of different tourist seasons, tickets, scenic spots and hotels. Please pay attention to advertisement page on China Southern Airlines homepage or recommended products on vacation products page.
Different vacation products have different ways to issue the invoice. The specific reference shall prevail.
The flight information depends on that when the ticket is issued. After ticket issuance, if you want to change or refund the ticket on a voluntary basis, please follow terms and conditions of ticket use.
Please check in the hotel with valid ID card.