Inflight Internet Services

Inflight Internet Service

1. China Southern Airlines is providing the complimentary inflight Wi-Fi service on the following flights and will gradually expand the operation routes and flights.

Route

Flights

Time

Guangzhou-Sydney

CZ301/CZ302

31MAR19-26OCT19

Guangzhou-Sydney

CZ325/CZ326

31MAR19-26OCT19

Guangzhou-Melbourne

CZ321/CZ322

31MAR19-26OCT19

Guangzhou-Melbourne

CZ343/CZ344

31MAR19-26OCT19

Guangzhou-Auckland

CZ305/CZ306

01APR19-26OCT19

Guangzhou-Auckland

CZ335/CZ336

02APR19-26OCT19

Beijing-Amsterdam

CZ345/CZ346

01APR19-26OCT19

Guangzhou-Amsterdam

CZ307/CZ308

01APR19-26OCT19

Guangzhou-Brisbane

CZ381/CZ382

31MAR19-26OCT19

Guangzhou-Dhaka

CZ391/CZ392

31MAR19-26OCT19

Guangzhou-Adelaide

CZ663/CZ664

31MAR19-26OCT19

Beijing-Istanbul

CZ679/CZ680

02APR19-26OCT19

Guangzhou-Beijing

CZ3113/CZ3114

31MAR19-26OCT19

Guangzhou-Shanghai

CZ3539/CZ3540

31MAR19-26OCT19

Guangzhou-Paris

CZ347/CZ348

01APR19-26OCT19

Guangzhou-Delhi

CZ359/CZ360

01APR19-26OCT19

Guangzhou-London

CZ303/CZ304

31MAR19-26OCT19

Guangzhou-LosAngeles

CZ621/CZ622

31MAR19-26OCT19

Shenyang-LosAngeles

CZ609/CZ610

02APR19-26OCT19

Guangzhou-Vancouver

CZ329/CZ330

31MAR19-26OCT19

Guangzhou-Christchurch

CZ617/CZ618

03APR19-26OCT19

Beijing-Chengdu

CZ6119/CZ6120

31MAR19-26OCT19

2.First class, Business Class passengers are entitled to In-flight Internet Services without applying.

3.Premium Economy Class and Economy Class passengers may redeem mileage for In-flight Internet Services 2 hours before the flight departure through the China Southern Airlines APP (3,000 km/ segment). Please input your email address or valid China mainland mobile number while applying to ensure you can receive the message or email we send.

4.Passengers who have purchased the class upgrade product and are upgraded to First Class and Business Class are not entitled to the In-flight Internet Services. For redemption, please refer to the redemption rules applicable to Pearl Economy Class and Economy Class passengers.

How can I apply to experience the service

You can apply to experience our inflight Wi-Fi service through China Southern Airlines APP.

Terms and Conditions

1.Inflight Wi-Fi product is non-endorsable. If you are voluntarily or involuntarily transferred to a flight of the airlines other than China Southern, inflight Wi-Fi product is not available on such a flight.After the ticket corresponding to inflight Wi-Fi product is changed or refunded, the product is open for mileage refund from 2 hours before the scheduled flight departure to 30 days after the landing of the flight. If a mileage refund request is not submitted before the scheduled flight departure, China Southern Airlines will automatically refund the mileage after the landing of the flight.After the ticket is changed, the inflight Wi-Fi product will not be applicable to the changed ticket. If you need inflight Wi-Fi service on the new flight, you shall rebook.

2. During taxi, takeoff and landing, please turn off and stow your electronic devices. The Wi-Fi service will be available when the flight altitude is over 10,000 feet (3,000 meters), and will be disabled automatically once below this altitude.

3. Please use the following operating system and browser to visit our Wi-Fi portal to get the best experience.

Compatible Operating System
Compatible Browser

iOS

9  or above

MacOs X

10.9  or above

Android

4.4  or above

Windows

7  or above

Safari

8  or above

Chrome

42  or above

Firefox

38  or above

IE

11  or above

4.In order to ensure a fair use experience of every passenger, China Southern Airlines has set a threshold limit for the product(30MB). If the traffic exceeds the threshold, passengers are required to re-login for authentication and the network speed afterwards will be limited,and the connection service to high-traffic websites and applications, such as software download, online video, online game, Apple and Android system update, and cloud storage are unavailable.

5.The inflight Wi-Fi maybe out of service due to some unpredictable circumstances, including but not limited to aircraft adjustment, airplane tail number changingequipment maintenance, system upgrading, and device/browser compatibility, which is subject to the actual conditions of flights. Upon flight arrival, China Southern Airlines will check the traffic usage by passengers and automatically initiate mileage refunds to those who have not used the in-flight Internet product.

6. There can be several satellite beam switches on international routes, during which the internet access may be disconnected for 5-10 minutes (The system will automatically reconnect to the internet). Sorry for the inconvenience. China Southern Airlines is not responsible for any data loss or damage during the usage of internet service.

7.Under certain extreme circumstances, the inflight Wi-Fi service may affect air safety. To ensure flight and communication safety, please follow the arrangements of flight attendants and we reserve the right to suspend the service.

8. For more information, please refer to the China Southern Airlines Internet Connection Guidance.

9. For detailed product and service terms, please refer The Use Agreement on Inflight Wi-Fi Product and Service.