Inflight Internet Services

Inflight Internet Service

1. China Southern Airlines is providing the complimentary inflight Wi-Fi service on the following flights and will gradually expand the operation routes and flights.

Route Flight Time
Guangzhou-Sydney CZ301 26OCT19-28MAR20
Guangzhou-Sydney CZ325 14FEB20-28MAR20
Sydney-Guangzhou CZ302 26OCT19-28MAR20
Sydney-Guangzhou CZ326 15FEB20-28MAR20
Guangzhou-London CZ303 26OCT19-28MAR20
London-Guangzhou CZ304 26OCT19-28MAR20
Guangzhou-Auckland CZ305 26OCT19-28MAR20
Auckland-Guangzhou CZ306 26OCT19-28MAR20
Guangzhou-Amsterdam CZ307 26OCT19-29MAR20
Amsterdam-Guangzhou CZ308 26OCT19-27MAR20
Guangzhou-Melbourne CZ343 26OCT19-28MAR20
Guangzhou-Melbourne CZ321 14FEB20-28MAR20
Melbourne-Guangzhou CZ322 26OCT19-28MAR20
Melbourne-Guangzhou CZ344 15FEB20-28MAR20
Guangzhou-Vancouver CZ329 26OCT19-26MAR20
Vancouver-Guangzhou CZ330 26OCT19-26MAR20
Guangzhou-Auckland CZ335 19NOV19-07MAR20
Auckland-Guangzhou CZ336 19NOV19-07MAR20
Beijing-Amsterdam CZ345 26OCT19-29MAR20
Amsterdam-Beijing CZ346 26OCT19-28MAR20
Shenyang-LosAngeles CZ609 26OCT19-28MAR20
LosAngeles-Shenyang CZ610 26OCT19-28MAR20
Guangzhou--Christchurch CZ617 26OCT19-29MAR20
Christchurch-Guangzhou CZ618 26OCT19-28MAR20
Guangzhou-San Francisco CZ657 26OCT19-27MAR20
San Francisco-Guangzhou CZ658 26OCT19-27MAR20
Guangzhou-Adelaide CZ663 26OCT19-28MAR20
Adelaide-Guangzhou CZ664 26OCT19-28MAR20
Beijing-Istanbul CZ679 26OCT19-29MAR20
Istanbul-Beijing CZ680 26OCT19-29MAR20
Shenzhen-Sydney CZ3071 26OCT19-27MAR20
Sydney-Shenzhen CZ3072 26OCT19-28MAR20
Guangzhou-Tokyo CZ3085 26OCT19-28MAR20
Tokyo-Guangzhou CZ3086 26OCT19-27MAR20
Wuhan-New York CZ8419 26OCT19-27MAR20
New York-Wuhan CZ8420 26OCT19-28MAR20
Shenzhen-Dubai CZ8435 26OCT19-28MAR20
Dubai-Shenzhen CZ8436 26OCT19-28MAR20
Osaka-Shanghai CZ8390 26OCT19-28MAR20
Shanghai-Osaka CZ8389 26OCT19-28MAR20
Brisbane-Guangzhou CZ0382 26OCT19-28MAR20
Guangzhou-Brisbane CZ0381 26OCT19-28MAR20
Guangzhou-Kathmandu CZ6068 26OCT19-28MAR20
Kathmandu-Guangzhou CZ6067 26OCT19-28MAR20
Dhaka-Guangzhou CZ0392 26OCT19-28MAR20
Guangzhou-Dhaka CZ0391 26OCT19-28MAR20
Guangzhou-Manila CZ3091 12JAN20-28MAR20
Manila-Guangzhou CZ3092 12JAN20-28MAR20
Guangzhou-Beijing CZ3111 26OCT19-28MAR20
Beijing-Guangzhou CZ3102 26OCT19-28MAR20
Guangzhou-Shanghai CZ3547 26OCT19-28MAR20
Guangzhou-Shanghai CZ3525 12JAN20-28MAR20
Shanghai-Guangzhou CZ3548 26OCT19-28MAR20
Shanghai-Guangzhou CZ3526 12JAN20-28MAR20
Beijing-Kunming CZ6111,CZ6159 26OCT19-28MAR20
Kunming-Beijing CZ6112,CZ6160 26OCT19-28MAR20
Beijing-Chengdu CZ6119 26OCT19-28MAR20
Beijing-Chengdu CZ6161 12JAN20-28MAR20
Chengdu-Beijing CZ6120 26OCT19-28MAR20
Chengdu-Beijing CZ6162 12JAN20-28MAR20

2. First class, Business Class passengers are entitled to In-flight Internet Services without applying.

Premium Economy Class and Economy Class passengers may redeem mileage for In-flight Internet Services 2 hours before the flight departure through the China Southern Airlines APP . Please input your email address or valid China mainland mobile number while applying to ensure you can receive the message or email we send.China Southern Airlines provides inflight Wi-Fi service products as shown in the following table

Product Mileage required Service Restrictions
Member’s exclusive Internet access package 3000km For web browsers and applications (except for high-traffic websites and applications such as software downloads, videos, games, system updates, cloud storage, etc.),the connection speed will slow down after exceeding 30M.
Member’s Internet access package for designated use 500km

Only applicable to domestic routes with Wi-Fi access,For Wechat text and voice messages (excluding video calls and voice calls), and text and thumbnails viewing in WeChat Moments; the connection speed will slow down after exceeding 5M.

Exclusive rights and interests of new members: New members who join in the Sky Pearl Club membership within one month (accurately counting from the day that passengers book the inflight Wi-Fi service products) can receive member’s Internet access package for designated use once for free after completing the real name authentication. The reservation process is consistent with the booking process of member’s Internet access package for designated use, and the system won’ t deduct passenger’ s mileages. The rights and interests are only allowed to be claimed by the members themselves but not by assignees.

Exclusive monthly card (for both domestic and international flights) 30000km For web browsers and applications (except for high-traffic websites and applications such as software downloads, videos, games, system updates, cloud storage, etc.),the connection speed will slow down after exceeding 100M.This product cannot be changed or returned, and becomes valid once redeemed, with a validity period of 30 natural days, the number of uses during the validity period is not limited.
Exclusive monthly card (for domestic flights) 8800km Only applicable to domestic routes with Wi-Fi access,For Wechat text and voice messages (excluding video calls and voice calls), and text and thumbnails viewing in WeChat Moments; the connection speed will slow down after exceeding 30M. This product cannot be changed or returned, and becomes valid once redeemed, with a validity period of 30 natural days, the number of uses during the validity period is not limited.

3. Priority on product use: If the passengers book various inflight Wi-Fi service products at the same time, the priority of product deduction from high to low is shown as follow: Exclusive Monthly Card (for both domestic and international flights) - Member’s Exclusive Internet Access Package - Exclusive Monthly card (for domestic flights) - Member’s Internet Access Package for Designated Use. For example: If the passengers redeem for the exclusive monthly card (for both domestic and international flights) and member’s exclusive Internet access package at the same time, it will be defaulted by system that the passengers are using the exclusive monthly card (for both domestic and international flights) on the internet navigation.

4. Passengers who have purchased the class upgrade product and are upgraded to First Class and Business Class are not entitled to the In-flight Internet Services. For redemption, please refer to the redemption rules applicable to Pearl Economy Class and Economy Class passengers.

How can I apply to experience the service

You can apply to experience our inflight Wi-Fi service through China Southern Airlines APP.

Terms and Conditions

1. Inflight Wi-Fi product is non-endorsable. If you are voluntarily or involuntarily transferred to a flight of the airlines other than China Southern, inflight Wi-Fi product is not available on such a flight.After the ticket corresponding to inflight Wi-Fi product is changed or refunded, the product is open for mileage refund from 2 hours before the scheduled flight departure to 30 days after the landing of the flight(except for the exclusive monthly card and exclusive rights and interests of new members). If a mileage refund request is not submitted before the scheduled flight departure, China Southern Airlines will automatically refund the mileage after the landing of the flight.After the ticket is changed, the inflight Wi-Fi product will not be applicable to the changed ticket. If you need inflight Wi-Fi service on the new flight, you shall rebook.

2. During taxi, takeoff and landing, please turn off and stow your electronic devices. The Wi-Fi service will be available when the flight altitude is over 10,000 feet (3,000 meters), and will be disabled automatically once below this altitude.

3. Please use the following operating system and browser to visit our Wi-Fi portal to get the best experience.

Compatible Operating System Compatible Browser

iOS

9 or above

MacOs X

10.9 or above

Android

4.4 or above

Windows

7 or above

Safari

8 or above

Chrome

42 or above

Firefox

38 or above

IE

11 or above

4. In order to ensure a fair use experience of every passenger, China Southern Airlines has set a threshold limit for the product. If the traffic exceeds the threshold, passengers are required to re-login for authentication and the network speed afterwards will be limited,and the connection service to high-traffic websites and applications, such as software download, online video, online game, Apple and Android system update, and cloud storage are unavailable.

5. The inflight Wi-Fi maybe out of service due to some unpredictable circumstances, including but not limited to aircraft adjustment, airplane tail number changing,equipment maintenance, system upgrading, and device/browser compatibility, which is subject to the actual conditions of flights. Upon flight arrival, China Southern Airlines will check the traffic usage by passengers and automatically initiate mileage refunds(except for the exclusive monthly card and exclusive rights and interests of new members) to those who have not used the inflight Wi-Fi product(traffic usage does not exceed the threshold of 1MB on an involuntary and voluntary basis).

6. There can be several satellite beam switches on international routes, during which the internet access may be disconnected for 5-10 minutes (The system will automatically reconnect to the internet). Sorry for the inconvenience. China Southern Airlines is not responsible for any data loss or damage during the usage of internet service.

7. Under certain extreme circumstances, the inflight Wi-Fi service may affect air safety. To ensure flight and communication safety, please follow the arrangements of flight attendants and we reserve the right to suspend the service.

8. For pre-flight preparation and on-board operation, please refer to Inflight Wi-Fi Operation Guidelines of China Southern Airlines.

9. For detailed product and service terms, please refer The Use Agreement on Inflight Wi-Fi Product and Service.