Inflight Internet Services

Inflight Internet Service

1、China Southern Airlines is providing the complimentary inflight Wi-Fi service on the following flights and will gradually expand the operation routes and flights(Service validity and flight information are for reference only; actual operating aircrafts and their tail numbers shall prevail).

Route

Flight

Time

Guangzhou-Auckland

CZ305

29MAR20|24OCT20

Auckland-Guangzhou

CZ306

29MAR20|24OCT20

NewYork-Guangzhou

CZ300

29MAR20|24OCT20

Guangzhou-NewYork

CZ399

29MAR20|24OCT20

Guangzhou-Vancouver

CZ329

29MAR20|24OCT20

Vancouver-Guangzhou

CZ330

29MAR20|24OCT20

Shenyang-LosAngeles

CZ609

29MAR20|24OCT20

LosAngeles-Shenyang

CZ610

29MAR20|24OCT20

Guangzhou-Manila

CZ3091

07MAY20|24OCT20

Manila-Guangzhou

CZ3092

07MAY20|24OCT20

Guangzhou-London

CZ303

31MAY20|24OCT20

London-Guangzhou

CZ304

31MAY20|24OCT20

Guangzhou-Amsterdam

CZ307

31MAY20|24OCT20

Amsterdam-Guangzhou

CZ308

31MAY20|24OCT20

Beijing-Amsterdam

CZ345

31MAY20|24OCT20

Amsterdam-Beijing

CZ346

31MAY20|24OCT20

Guangzhou-Brisbane

CZ381

31MAY20|24OCT20

Brisbane-Guangzhou

CZ382

31MAY20|24OCT20

Guangzhou-Jakarta

CZ387

31MAY20|24OCT20

Jakarta-Guangzhou

CZ388

31MAY20|24OCT20

Guangzhou-Tokyo

CZ3085

31MAY20|24OCT20

Tokyo-Guangzhou

CZ3086

31MAY20|24OCT20

Shenzhen-Sydney

CZ3071

21Jun20|24OCT20

Sydney-Shenzhen

CZ3072

21Jun20|24OCT20

Shenzhen-Melbourne

CZ3073

21Jun20|24OCT20

Melbourne-Shenzhen

CZ3074

21Jun20|24OCT20

Shenzhen-Dubai

CZ8435

21Jun20|24OCT20

Dubai-Shenzhen

CZ8436

21Jun20|24OCT20

New York-Guangzhou

CZ600

01JUL20|24OCT20

Guangzhou-New York

CZ699

01JUL20|24OCT20

Beijing(Daxing)-Moscow

CZ341

15JUL20|24OCT20

Moscow-Beijing(Daxing)

CZ342

15JUL20|24OCT20

Guangzhou-Chengdu

CZ3437

03MAY20|24OCT20

Chengdu-Guangzhou

CZ3438

03MAY20|24OCT20

Guangzhou-Shanghai

CZ3523

03MAY20|24OCT20

Shanghai-Guangzhou

CZ3524

03MAY20|24OCT20

Beijing-Chengdu

CZ3903,CZ6119,CZ6183

03MAY20|24OCT20

Chengdu-Beijing

CZ3904,CZ6120,CZ6184

03MAY20|24OCT20

Beijing-Kunming

CZ6111

03MAY20|24OCT20

Kunming-Beijing

CZ6112

03MAY20|24OCT20

2、First class, Business Class passengers are entitled to In-flight Internet Services without applying.

3、Premium Economy Class and Economy Class passengers may redeem mileage for In-flight Internet Services through the China Southern Airlines APP ,mini app “China Southern e-Travel” in Wechat,touch screen official website:m.csair.com. Please input your email address or valid China mainland mobile number while applying to ensure you can receive the message or email we send.During the flight, passengers can connect to the wireless network named“CSAIR”and visit www.flycsair.com,then click " Inflight WiFi on board" in tips and connect to the Internet upon successful redemption (only available on CSAIR In-flight WiFi flights) . China Southern Airlines provides inflight Wi-Fi service products as shown in the following table.

Product Mileage required Service Restrictions
Member’s exclusive Internet access package 3000km For web browsers and applications (except for high-traffic websites and applications such as software downloads, videos, games, system updates, cloud storage, etc.),the connection speed will slow down after exceeding 30M.The product will become effective upon redemption, with a validity period of 1 year; it can be used once during the validity period (applicable to CSAIR flights available with inflight Wi-Fi service).
Member’s Internet access package for designated use 500km

Only applicable to domestic routes with Wi-Fi access,For Wechat text and voice messages (excluding video calls and voice calls), and text and thumbnails viewing in WeChat Moments; the connection speed will slow down after exceeding 5M. The product will become effective upon redemption, with a validity period of 1 year; it can be used once during the validity period.

Exclusive rights and interests of new members: New members who join in the Sky Pearl Club membership within one month (accurately counting from the day that passengers book the inflight Wi-Fi service products) can receive member’s Internet access package for designated use once for free after completing the real name authentication. The reservation process is consistent with the booking process of member’s Internet access package for designated use, and the system won’ t deduct passenger’ s mileages. The rights and interests are only allowed to be claimed by the members themselves but not by assignees.The product will become effective upon redemption, with a validity period of 30 natural days; it can be used once during the validity period.

Exclusive monthly card (for both domestic and international flights) 30000km For web browsers and applications (except for high-traffic websites and applications such as software downloads, videos, games, system updates, cloud storage, etc.),the connection speed will slow down after exceeding 100M.This product cannot be changed or returned, and becomes valid once redeemed, with a validity period of 30 natural days, the number of uses during the validity period is not limited.
Exclusive monthly card (for domestic flights) 8800km Only applicable to domestic routes with Wi-Fi access,For Wechat text and voice messages (excluding video calls and voice calls), and text and thumbnails viewing in WeChat Moments; the connection speed will slow down after exceeding 30M. This product cannot be changed or returned, and becomes valid once redeemed, with a validity period of 30 natural days, the number of uses during the validity period is not limited.

4、Priority on product use: Each passenger is only allowed to use one inflight Wi-Fi product only on one single flight.If the passengers book various inflight Wi-Fi service products at the same time, the priority of product deduction from high to low is shown as follow: Exclusive Monthly Card (for both domestic and international flights) - Member’s Exclusive Internet Access Package - Exclusive Monthly card (for domestic flights) - Member’s Internet Access Package for Designated Use. For example: If the passengers redeem for the exclusive monthly card (for both domestic and international flights) and member’s exclusive Internet access package at the same time, it will be defaulted by system that the passengers are using the exclusive monthly card (for both domestic and international flights) on the internet navigation.

5、Passengers who have purchased the class upgrade product and are upgraded to First Class and Business Class are not entitled to the In-flight Internet Services. For redemption, please refer to the redemption rules applicable to Pearl Economy Class and Economy Class passengers.

How to apply

You may apply in the following ways

“China Southern Airlines APP”->“Travel Guide -> Inflight Internet Service”

“China Southern Airlines APP”->“Itinerary -> Itinerary Card Details -> Inflight Internet Service"

“China Southern Airlines APP”-> “Search Box on Homepage -> Search for "Inflight Internet Service"

Connect to the wireless network named“CSAIR”and visit www.flycsair.com on board (only available on CSAIR In-flight WiFi flights)

Gentle Reminder

Make sure the system and browser of your electronic device are updated to the latest version to obtain the best experience from our in-flight network:

Flow threshold limit and restrictions for access to potentially high-traffic applications/ websites:

In order to ensure a fair use experience of every passenger, China Southern Airlines has set a threshold limit for the product. If the traffic exceeds the threshold, passengers are required to re-login for authentication and the network speed afterwards will be limited,and the connection service to high-traffic websites and applications, such as software download, online video, online game, Apple and Android system update, and cloud storage are unavailable.

Out-of-service circumstances:

(1)The inflight Wi-Fi maybe out of service due to some unpredictable circumstances, including but not limited to aircraft adjustment, airplane tail number changing,equipment maintenance, system upgrading, and device/browser compatibility, which is subject to the actual conditions of flights. For passengers who have not used the inflight Wi-Fi product (traffic usage does not exceed the threshold of 1MB on an involuntary and voluntary basis), they may use it on other CSAir flights available with inflight Wi-Fi service during the validity period, or return the product via the CSAIR APP(except for the exclusive monthly card and exclusive rights and interests of new members).

(2)The Wi-Fi service will be available when the flight altitude is over 10,000 feet (3,000 meters), and will be disabled automatically once below this altitude.

(3)There can be several satellite beam switches on international routes, during which the internet access may be disconnected for 5-10 minutes (The system will automatically reconnect to the internet). Sorry for the inconvenience. China Southern Airlines is not responsible for any data loss or damage during the usage of internet service.

(4)Under certain extreme circumstances, the inflight Wi-Fi service may affect air safety. To ensure flight and communication safety, please follow the arrangements of flight attendants and we reserve the right to suspend the service.

For pre-flight preparation and on-board operation, please refer to Inflight Wi-Fi Operation Guidelines of China Southern Airlines.

For detailed product and service terms, please refer to The Use Agreement on Inflight Wi-Fi Product and Service.