1.Will we change the aircraft type or route, or cancel, discontinue, delay or postpone a flight after tickets were sold?
Due to weather, air traffic control, airplane maintenance, airplane reallocation etc, China Southern Airlines may adjust the scheduled flight, including the change of airplane type or route, cancel, suspend, delay or postpone a flight.
2.Will the passengers receive prior notice when we change airplane type, cancel, suspend, delay or postpone a flight?
If any of the following circumstances occurs, we can give no prior notice in accordance with the regulations:
(I) To comply with the laws, regulations and government regulations;
(II) To ensure the flight safety;
(III) Other irresistible external factors;
(IV) Other non-CZ reasons.
3.What arrangements will we make for concerning passengers after cancellation or delay of a flight?
Due to uncontrollable or unpredictable non-CZ reasons, such as weather, air traffic control etc, the flight has thus been cancelled, brought foward, delayed, route-changed, or has led to miss a connecting flight or fail to provide regarding passengers with confirmed seats, we would adopt the following measures when considering the reasonable needs of passengers:
Provide available seats of the follow-up flight to the affected passengers on our priority list;
Conduct flight transfer procedure for relevant passengers with the consent of passengers themselves and related carriers;
If the cancellation or delay is caused by us, such as airplane maintenance, flight reallocation etc, we would adopt the following measures in addition to the two measures above: change the route of original tickets and arrange the relating passengers to take other flights or other carriers to their destination or the transit place without replenishing the price gap for flight ticket, excess baggage charge and other service fee, and even getting refund if they are overpaid.
4.Why my airplane type, departure and arrival time learnt from ticket booking are often inconsistent with those from actual flight?
The flight schedules are prepared four or five months before hand based on the conditions of fleets, market and other factors. Because there always are some unexpected factors such as bad weather, airplane maintenance, airplane reallocation etc when implementing the flights, and airlines have to readjust the schedules provisionally. Therefore, above-mentioned discrepancy occurs.
5.My booking has been changed, but the new flight schedule is unsatisfactory, so how should I do?
For international or domestic flights carried by the CSAir that offers preferential price (incl. foreign airlines’ ticket), if passengers, in case of involuntary change, do not accept the unified arrangement made by our airlines, they are allowed to make a change free for charge once, with optional date range of change flight:
1.For daily route, three days earlier or later than the original reservation date of flight that was subject to change or subsequent connection flight (incl. the day of flight departing)
2.For non-daily route, seven days earlier or later than the original reservation date of flight that was subject to change or subsequent connection flight (incl. the day of flight departing); in case the time range is exceeded, you will get a full refund.
“Provisions for full price passenger tickets that are not subject to discounts are implemented according to the relevant rules and are not subject to these limitations.”