Inflight Internet Services

Pre-flight Preparations

◎ Bring your devices

In accordance with the regulations of CAAC, mobile phone must be turned off throughout the flight. Please bring laptop or tablet PC with the Wi-Fi function.


Download the common use application

China Southern inflight Wi-Fi is capable of web browsing, instant messaging, e-mail,etc.. We currently do not provide audio/video streaming service.


◎ Log into personal account

Some applications (e.g. WeChat and QQ) may require SMS or QR code verification when you login via different devices. We suggest you to complete the verification and login before boarding to ensure the normal use during the flight.


Three Simple Steps to Access Inflight Wi-Fi

On some China Southern flights, you can enjoy inflight Wi-Fi services.

You can take three simple steps to complete connection:

1. Turn on your device and make sure the Wi-Fi function is ON;

2. Manually connect the Wi-Fi network “CSAIR”, and set the security option to “WPA/WPA2” or “WPA2”;

3. Run your web browser, enter any URL or www.flycsair.com and complete the identity verification. Then you can experience our inflight Wi-Fi service.


How can I apply to experience the service

You can apply to experience our inflight Wi-Fi service through  Service Hall.


Tips:

1.From today to 28OCT2017, China Southern Airlines will provide inflight Wi-Fi service on certain routes from Guangzhou to Sydney/Melbourne/Beijing and from Beijing to Amsterdam, and the coverage will be expanded further gradually. To check the availability of the Wi-Fi service, please visit our website and mobile APP.

2.First and Business Class passengers can enjoy free access to the internet with no need of applying. SkyPearl economy class and economy class passengers can apply via CSAir website or APP for the service 24hours before the flight departure, 30 quotas per flight. Or apply the service through our portal once onboard, first-come, first-served.

3.China Southern Airlines will send message or email to qualified passengers to experience Wi-Fi service, please input your email address or valid China mainland mobile number while applying.

4.In accordance with the regulations of CAAC, mobile phone must be turned off throughout the flight. Please bring laptop or tablet PC with the Wi-Fi function.

5.China Southern inflight Wi-Fi is capable of web browsing, instant messaging, e-mail, etc. We currently do not provide audio/video streaming service. In accordance with the regulations of CAAC, internet telephony is not allowed. Some applications (e.g. WeChat and QQ) may require SMS or QR code verification when you login via different devices. We suggest you to complete the verification and login before boarding to ensure the normal use during the flight.

6.In accordance with the Chinese laws, please do not visit the websites that contain violence, pornography or politically sensitive content or those are prohibited by the state.

7.During taxi, takeoff and landing, please turn off and stow your electronic device. The Wi-Fi signal is only available when the flight altitude is over 10,000 feet (3,000 meters), and will be switched off automatically below this altitude.

8.There can be several satellite beam switches on international routes, during which the internet access may be disconnected for 5-10 minutes (The system will automatically reconnect to the internet). Please be prepared beforehand. Sorry for the inconvenience.

9.In case your ticket is exchanged or refunded, please reapply if needed.

10.Due to some unpredictable circumstances, including but not limited to aircraft adjustment, equipment maintenance, system upgrading, and equipment/browser compatibility, etc., the complimentary in-flight Wi-Fi maybe out of service. Please check the most updated information prior to your booked flights. China Southern Airlines assumes no liability for noticing or compensation.