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Inquiry

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1.How to inquire flight information?

1. Please log in www.csair.com, website of China Southern Airlines (CSAir), input relative information such as departure city, arrival city, departure date, etc. under "Book Flights", and click "Inquiry" for flight information;

2. Scan the QR Code below to follow CSAir's official WeChat for inquiry and booking;

3. Scan the QR Code below to download mobile APP for inquiry and booking;

4. Send inquiry SMS to China Southern Airlines message service number: 95539. E.g. flights from Guangzhou to Beijing on March, 5;

5. Please dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7x24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International);

6. Seek assistance from local ticket offices of CSAir.

http://www.csair.com/cn/tourguide/booking/static/gnxsjg/index.shtml


2.How to inquire a flight schedule?

Please input information such as departure city, arrival city, departure date or return date, one way or round trip under "book flights", and then click "Inquiry" for the desirable flight information.

3.What can I do if I can't find the "departure city"?
The city may be not included online. Please inquire at the local sales offices or dial service hotline: 4006695539 (Mainland); 8620-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International).
4.What can I do if I can't find the “arrival city” and "departure city" as I need in inquiry?

The city may be not included within CSAir’s routes or not available online for ticket booking. Please inquire at the local sales offices or dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7×24 hours), or service hotline: 95539 (Mainland); +86-20-86682000 (International). 

5.Why is there no flight available for ticket booking?

The following reasons should be considered:

1. Tickets have been sold out.

2. Flight frequency has not reached one flight per day, please search for flights around this day.

For detailed information, please inquire at the local sales offices or dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7×24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International). 


6.Are the aircraft model and seats arrangement available online?

The aircraft for this flight is available, but the seats arrangement will not be specified. You can view the seat arrangement in the Cabin Layout and reserve a favourable seat after successfully booking a ticket.

7.Why some flights are not shown?
We may not publish these flights, or the tikcets have been sold out.
8.Does the online ticket booking system only search the selected date?

Yes, you can only search by the specific date and the flights around such date. 

9.How to inquire a flight schedule?
Please input information such as departure city, arrival city, departure date or return date, one way or round trip under "book flights", and then click "Inquiry" for the desirable flight information.
10.How can I get the current flight status?

1. You can click Flight Status for inquiry.

2. Please dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7×24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International);

3. Send SMS with flight number to 95539 for inquiry, e.g. 3101


11.Is round trip information available?
Yes, please select "Round trip"; under "Book flight"; for round trip information.
12.Is multi-destination flight available?
Yes, please select "Multi-destination" under "Book flight"; for multi-destination information.
13.Is connecting flight available?
Yes, when inquire about ticket, please select "Connecting flight included" under "Ticket booking" for the information of connecting flight.
14.Is non-CZ flight information available?
Yes, when inquire about flight information, please select "Include flight information of other companies" under "Ticket booking" for flight information of other companies.
15.Is flight information for multiple adults available?
Yes, when inquire about ticket information, please select the specific number of adults in the pull-down list of "Adults" under "Ticket booking". And the total number of adults and children shall not exceed six.
16.Is flight information for children available?
Yes, when inquire about ticket information, please select the specific number of children in the pull-down list of "Children" under "Ticket booking". And the total number of adults and children shall not exceed six.
17.What information is available in flight status?

In addition to the code-sharing flights of other airlines, you can inquire all real-time flight information of China Southern Airlines, including specific flight number, departure and arrival time. 

18.Is the information online real-time?

You can expediently obtain flight seat and price information guided by relative prompts on webpage, and these information is in consistent with real-time conditions.

19.Is real-time information for a specific flight available?

Yes, please select “Flight number" under “Flight Status”, input your inquired flight number, and click "Search”. 

20.Is real-time information for two departure airports/cities available?
Yes, please select "Departure and arrival city" under "Real-time flight", and input Departure and arrival airports, then click "Inquiry".
21.Is real-time flight information available if I do not know the specific flight number?
Yes, please select "Departure and arrival city" under "Flight Status", and input Departure and Arrival airports, then click "Search".
22.Which tickets can be ordered online?
Tickets for most cities can be ordered on China Southern Airlines website, and others can be bought in tickets sales offices.
23.Why there is no ticket available for booking for several flights?
The flights will be displayed when there are seats in your selected air space. There maybe no air space seats on some flights according to your selection, or all seats have been sold out. Available flights change with passengers' buying and cancellation.
24.Can I obtain flight information of other airlines through China Southern Airlines website?
Yes, when inquire about flight information, please select "Include flight information of other companies" under "Ticket booking" for flight information of other companies.
25.Which date should I input if the departure city and arrival city of my inquired flight locate in different time zone?

Please input local departure or arrival date and time of your inquired flight. 

26.What is connecting flight?

Connecting flight indicates that from departure city to arrival city, passengers should travel on two or more connected flights which carried out by China Southern Airlines, or jointly carried out by China Southern Airlines and other airlines. 

27.What is stopover flight?

Stopover flight means that one ticket matches one flight number, with airlines operated by one airline corporation, and the aircraft may be, or may not be, changed when stopping at a third place and continue the flight. 

28.What does "E" mean?

The flight number with a capital English letter "E" nearby means that the tickets of this flight can be booked in the form of e-ticket. However, all flights operated by the same airline company should have e-ticket qualification for booking.