Important notes:
(1)Successful purchase of this insurance plan is subject to the generation of the policy.
(2)Please read this page and applicable insurance clauses and pay special attention to "Exclusions" and "Definitions" in the clauses before the application.
(3)Please read carefully the excluded regions and groups before the application so as to fully protect your rights and benefits.
(4)Ping An Insurance’s 24-hour global assistance hotline : +86 755 95511. Be sure to dial the global assistance hotline to report a claim as soon as you can after the incident in order that the insurer and the assistance company can provide medical assistance to you as soon as possible. If you handle the case by yourself without dialing the assistance hotline, your claim might be rejected.
(5)The maximum insurance period for a single trip is 180days, and the policy will expire if exceeding the time limit.
(6)For this insurance, the insured must be within the age of 80 years, with his/her place of residence being within the People’s Republic of China (PRC), who travels abroad for a short time.
（7）According to the insurance company requirements，our website would upgrade this insurance product since April 1, 2020. For the previously sold policy, the insurance company will continue to assume responsibility for the purchased policy in accordance with the original terms of insurance. All insurance liabilities are subject to the policy terms.
a．CSair PingAn Overseas Travel Insurance
| Benefits | Asia(Excluding Japan) | Europe | Globol |
|---|---|---|---|
| Accident death,disability and burns | 100,000 | 200,000 | 300,000 |
| Traffic accidentaldeath double indemnity insurance | 100,000 | 200,000 | 100,000 |
| Hotel accommodation accidental injury insurance | 50,000 | 100,000 | 50,000 |
| Aviation accident insurance | 500,000 | 1,000,000 | 2,000,000 |
| Medical reimbursement covers overseas outpatient and hospitalization medical expenses（For each occurrence,sublimit of aiding equipment is RMB2500） | 50,000 | 350,000 | 350,000 |
| Dental treatment | 4,000 | 4,000 | 4,000 |
| Medical evacuation and repatriation | 1,000,000 | 2,000,000 | 2,000,000 |
| Rapatriation of mortal remains | 500,000 | 1,000,000 | 1,000,000 |
| In which funeral expenses | 8,000 | 8,000 | 16,000 |
| Compassion visit（up to RMB6500 for each event） | 13,000 | 13,000 | 13,000 |
| Family member handle the funeral | 6,500 | 6,500 | 6,500 |
| Family member handle the funeral | 6,500 | 6,500 | 6,500 |
| Loss of travel documents | 3,000 | 3,000 | 3,000 |
| Flight delay（RMB300 for every 3 hours of delay） | 300 | 600 | 600 |
| Baggage delay（RMB500 for every 8 hours of delay ） | 1,000 | 2,000 | 2,000 |
| Kidnap and Illegal Detention （RMB500 for every 24 hours of kidnap and illegal detention ） | 15,000 | 15,000 | 15,000 |
| Baggage damage（Sports equipment including accessories are in each case insured up to 25% of the insured sum） | 600 | 600 | 600 |
| Bank card and cheque fraudulent charges caused by robbery an theft（Deductible for each insured event is 20% of claim payment） | 2,000 | 2,000 | 2,000 |
| Household Property Insurance | 2,000 | 3,000 | 5,000 |
b.Clauses name and approval number：
| Clauses name | approval number |
|---|---|
| Ping An Individual Overseas Travel Accident Insurance Clause | (平安财险)(备-普通意外保险)[2018](主) 026号 |
| Ping An Traffic Vehicle Accidental Death Insurance | (平安财险)(备-普通意外保险)【2020】(附) 763号 |
| Ping An Aviation Personal Accident Injury Insurance Clauses | (平安财险)(备-普通意外保险)【2021】(主) 029号 |
| Ping An Individual Hotel Accommodation Accident Insurance Clause | (平安财险)(备-普通意外保险)【2019】(主) 029号 |
| Rider of Indemnity for Medical Expenses Clause for Ping An Oversea Travel Insurance (Suite A) | (平安财险)(备-医疗保险)【2020】(附) 869号 |
| Ping An Overseas Travel Emergency Medical Assistance Service Clauses (Type C) | 服务条款 |
| Ping An Travel Documents Loss Additional Coverage | (平安财险)(备-其他)【2020】(附) 096号 |
| Ping An Additional Delay Insurance Clauses for Public Transportation Vehicles (Suite A) | (平安财险)(备-其他)【2018】(附) 047号 |
| Ping An Delay for Checked Baggage Additional Coverage | (平安财险)(备-其他)【2020】(附) 103号 |
| Rider of Kidnapping and Illegal Detention During Travel Clause for Ping An Travel Insurance | 平(平安财险)(备-其他)【2020】(附) 804号 |
| Ping An Checked Baggage Loss Additional Coverage | (平安财险)(备-普通家财险)【2020】(附) 105号 |
| Rider of Theft and Robbery of Bank Card and Check Clause for Ping An Travel Insurance | (平安财险)(备-普通家财险)【2018】(附) 009号 |
| Ping An Household Property During Travel Additional Coverage | (平安财险)(备-普通家财险)【2020】(附) 106号 |
c.The sales and service supplier of these insurance products is China Southern Airlines Insurance Brokers Co., Ltd.
d.The applicant and the insureds declare and affirm that the applicant and the passengers (i.e. the insureds) agree on the enrollment and the sum insured, after they read all the insurance terms and accepted the provisions on such major issues as exclusions and surrender, and that they have provided authentic and accurate information for application and are willing to be liable for any concealment or false declaration.
CASIR：95539；
China Southern Airlines Insurance Brokers Co., Ltd.：4006380380；
Ping An Property & Casualty has 41 branches in Beijing, Tianjin, Shandong, Sichuan, Guangdong and Jiangsu etc.，Customer service line：95511；
Online self-service insurance claim: http://b2c.csair.com/B2C40/modules/services/insurance/apply.html
The insurance period of this insurance contract is subject to the commencement and termination dates as stated in the policy.
During the insurance period, the insurer provides coverage from the time when the insured leaves the PRC to the time when the insured returns to the PRC.
(1)Overseas Travel Accident Insurance
During the period of insurance, if the Insured suffers an accident during overseas travel and dies within 180 days due to the occurrence of such accident, the Insurer shall pay the death benefit according to the Accident Sum Insured specified in the policy and the Insurer’s liability for the Insured shall be terminated.
During the period of insurance, if the Insured is injured in an accident and suffers disability of any grade in the attached “Assessment Standards of Injury and Disability for Personal Insurance (standard code JR/T0083-2013, hereinafter referred to as “Assessment Standards of Injury and Disability”) within 180 days due to the occurrence of such accident, the Insurer shall pay injury and disability benefit by multiplying the Accident Sum Insured specified in the policy by the corresponding percentage in Assessment Standards of Injury and Disability. If the treatment still continues after 180 days, the Insurer will pay the injury and disability benefit according to the Insured's physical condition examination on the 180th day.
(2) Traffic Accidental Death Double Indemnity Insurance
In case the Insured dies within 180 days because of a traffic accident occurring during the Insurance Period when it is taking a public vehicle as a passenger, in addition to the Accidental Death Benefit paid under the main insurance, the Insurer will pay a “Traffic Accidental Death Benefit” to the beneficiary, which is the same amount as Accident Death Benefit.
(3) Hotel Accommodation Accident Insurance
During the period of insurance, if the Insured suffers an accident occurred within the hotel establishments range and dies within 180 days due to the occurrence of such accident, the Insurer shall pay the Death Benefit according to the Accident Sum Insured and the Insurer’s liability for such Insured shall be terminated.
During the period of insurance, if the Insured is injured in an accident occurred within the hotel establishments range and suffers injury and disability of any grade in the attached “Assessment Standards of Injury and Disability for Personal Insurance (Industry Standard)” (hereinafter referred to as “Assessment Standards of Injury and Disability”) within 180 days due to the occurrence of such accident, the Insurer shall pay the Injury and Disability Benefit by multiplying the Accident Sum Insured by the corresponding percentage in the Assessment Standards of Injury and Disability. If the treatment still continues after 180 days, the Insurer will pay the Injury and Disability Benefit according to the Insured's physical condition examination on the 180th day
(4) Aviation Accident Insurance
During the period of insurance, if the Insured suffers an accident during taking passenger aircraft and dies within 180 days due to the occurrence of such accident, the Insurer shall pay the death benefit according to the Accident Sum Insured specified in the policy and the Insurer’s liability for the Insured shall be terminated.
During the period of insurance, if the Insured is injured in an accident during taking passenger aircraft and suffers disability of any grade in the attached “Assessment Standards of Injury and Disability for Personal Insurance (Industry Standard)” (hereinafter referred to as “Assessment Standards of Injury and Disability”) within 180 days due to the occurrence of such accident, the Insurer shall pay injury and disability benefit by multiplying the Accident Sum Insured specified in the policy by the corresponding percentage in Assessment Standards of Injury and Disability. If the treatment still continues after 180 days, the Insurer will pay the injury and disability benefit according to the Insured's physical condition examination on the 180th day.
(5) Medical Expenses Compensation Insurance
1) Overseas medical expenses benefit due to accidental injury or acute disease
During the period of this Rider, in the event that the Insured suffers any accidental injury or acute disease, once it is confirmed that the Insured needs medical treatment overseas, the Insurer shall indemnify the Insured “overseas medical expenses benefit due to accidental injury” or “Overseas medical expenses benefit due to acute disease” for the actually incurred medical expenses at the rate approved by the local government if the Insured is treated overseas as the needs completed or requested by the attending doctor according to the agreements in this Rider. The amount payable shall not exceed the limit of indemnity stated in the policy.
The aforementioned “medical expenses” include:
A. Hospitalization costs, including surgical fees.
B. Out-patient treatment, doctor diagnosis, prescription costs.
C. Prescription drugs, inspection and testing (including X-ray examination), nursing, medical supplies (such as bandages) and other expenses.
D. Limb auxiliary device (such as crutch, wheelchair) costs (provided that the Insured uses such device for the first time due to the insured event), the compensation for these costs per occurrence shall not exceed the limit of indemnity stated in the policy.
In the event that the Insured is unable to move his body and can not be transported home before the scheduled return trip as a result of accidental injury or sudden acute disease, during which the Insurer shall be liable for overseas medical expenses until the Insured can move. The period during which the Insurer is liable for the overseas medical expenses of the Insured shall not exceed forty-five (45) days from the date of occurrence.
2) Domestic hospitalization benefit due to accidental injury or acute disease
In the event that the Insured still needs to be treated in hospital after being transferred to the People's Republic of China, the Insurer shall indemnify the Insured “Domestic hospitalization benefit due to accidental injury” or “Domestic hospitalization benefit due to acute disease” for hospitalization expenses as a result of the same disease or the same accident suffered overseas, actually occurred within the territory of the People's Republic and covered under local social basic medical insurance. The period of indemnity shall be subject to thirty (30) days from the date of being transferred to China.
In the case that the Insured can obtain compensation for medical expenses from the publicly funded health care, social basic medical insurance, other compensatory medical insurance, government agencies or social welfare agencies, the Insurer shall only liable for the residual part.
In the case that the Insurer has no publicly funded health care, social basic medical insurance, other compensatory medical insurance, government agencies or social welfare agencies, or has never obtained compensation for medical expenses from the publicly funded health care, social basic medical insurance, other compensatory medical insurance, government agencies or social welfare agencies, the Insurer shall indemnify the amount insured for reasonable and necessary hospitalization expenses actually paid by the Insured, but shall not exceed twenty percent (20%) of relevant insurance amount under this Rider stated in the policy.
During the period of insurance, the aggregate amount payable by the Insurer under the above Item 1 and 2 shall not exceed of the relevant insurance amount stated in the policy.
3) Accidental dental care services benefit
In the event that the Insured is arranged for any dental care service in order to ease the pain after his/her case of accidental injury during the period of overseas travel, the Insurer shall pay "Accident dental care services benefit" for reasonable and necessary expenses (including first visit and subsequent visit) actually spent simple or temporary fill or repair treatment so as to restore the functions of dentures or succession teeth according to the agreements in this Rider, but shall not exceed the relevant insurance amount stated in the policy.
The Insured shall be liable for the amount by the Insured him/herself within the agreed deductable for each dental care service.
(6) Emergency Medical Assistance Insurance
During the period of insurance, if the Insured suffers an accidental injury or acute illness during the course of oversea travel, he/she is obligated to immediately contact the Insurer’s authorized Assistance Organization through the call center, thus the Assistance Organization and its authorized doctors will provide the following emergency assistances and the Insurer will undertake relevant expenses arising therefrom within the Insurance Amount:
a. Emergency medical transfer and repatriation
In the event that the Insured suffers from an accidental injury or acute illness when travelling overseas (specific information refers to the declaration by the Insured), proceeding to the destination or returning therefrom to China, and receives medical treatment in a hospital, once the authorized doctor confirms that the hospital is unable to provide adequate treatment and the Insured needs further treatment, the Assistance Organization will arrange appropriate means of aid and medical escort team to transfer the Insured to a proper hospital, and repatriate the Insured back to his/her Place of Usual Residence by suitable means of communication and attenders according to the Insured’s status. All of the transfer and repatriation services should be subject to the prior written approval and arrangement of the Assistance Organization and the maximum payment shall not exceed the Insurance Amount specified in the Policy.
b. Body/Cremains Repatriation
If the Insured dies overseas due to an accidental injury or acute illness, the Assistance Organization will arrange to repatriate the Insured’s body or cremains to his/her Place of Usual Residence without violation of the local overseas laws. The Insurer will be liable for the repatriation cost that is subject to the Insurance Amount specified in the Policy.
c. Repatriation of the minor children of the Insured
In the event that any minor children under 16 years of age who are travelling together are unattended due to the accidental injury or acute disease suffered by the Insured, the Assistance Organization will repatriate the minor children to his/her Place of Usual Residence and the Insurer shall be liable for such repatriation cost. When necessary, the Assistance Organization will arrange a eligible escort for the minor children. The Insurer will exert itself to use the original return ticket and will take back the ticket for handling if it is invalid. The maximum payment for such service is RBM 40,000.
d. Burial/ Funeral Abroad Benefit
If the Insured dies overseas due to an accidental injury or acute illness, at request of the Insured’s relative and without violation of the local overseas law, the Assistance Organization or its authorized representative will arrange to bury or encoffin the deceased locally overseas, and the Insurer will undertake relevant funeral costs or the cost of the standard coffin (in case of body) , subject to RBM30,000.
e. Passionate Visit
If the authorized doctor and the attending doctor both confirm that the Insured’s hospitalisation overseas looks likely to last for more than 7 days (not including 7 days), at request of the Insured and upon the consent of the Assistance Organization, one of the Insured’s adult direct relatives may have a passionate visit trip that shall not exceed 5 days to the Insured’s place of hospitalisation, and the Insurer will undertake the normal economic air ticket or hard sleeper train ticket for such trip and the accommodation fees not exceeding RMB 1500 /day.
f. Delivery of Required Medicine and Medical Equipment
The Insurer will provide the medicine and medical equipment that are short and required by the Insured in case of non-violation of the local laws. The Insurer only undertakes the delivery cost that is subject to RBM 20,000 and the cost of the medicine and medical equipment shall be borne by the Insured himself/herself.
g. Emergent Medical Consultation Service
If Insured feels unwell and needs relevant medical consultation, he/she can call service number to obtain such medical consultation.
(7) Loss of Travel Ticket and Certificate Insurance
During the period of insurance, if the Insured’s travel ticket and certificate (refers to passport, travel traffic ticket and other necessary certificates fir this trip) suffer a loss due to plunder or theft during the oversea travel, the Insurer shall indemnify the Insured for the official charges to obtain a same new certificate and extra reasonable and necessary traffic fee and hotel expense incurred by the Insured for obtaining such same new certificate as per the agreement of this rider, subject to the Insurance Amount specified in the Policy.
(8)Flight delay
a.If the flight that the insured plans to take is delayed by 3 hours or more due to bad weather, natural disasters, mechanical failure, strikes, hijacking or sabotage, temporary protests of other air, maritime workers, terrorist acts, air traffic control or airline overbooking, and the insured does take the flight to the destination, he/she can make a claim. If the flight that the insured plans to take is canceled due to any of the above reasons and the insured is delayed for three hours or more consecutively, the insured can make a claim, provided that the insured takes an alternative flight arranged by CSAir to the destination.
b.Delay time is determined by the following time, whichever is longer: (1) from the scheduled departure time to the actual time of departure, or to the departure time of alternative transportation arranged by the airline; or (2) from the scheduled arrival time to the actual time of arrival time, or to the arrival time of alternative transportation arranged by the airline.
c.Compensation standard: RMB300 for 3-hour delay, RMB100 for additional one-hour delay, the maximum compensation being RMB600.
d.If the insured does not take the original flight or its substitute flight, or claims refund, he/she is allowed to cancel the policy and no insurance payment will occure.
e.If the actual arrival time of the substitute flight arranged by the carrier is earlier than the scheduled arrival time of the original flight of the insured or the insured does not take the earliest substitute flight arranged by the carrier, then no insurance payment will occur.
f.This insurance policy won’t underwrite the flight delay or cancellation caused by the flight seasonal plan adjustment.
g.If the Insured willingly applies for more than one insurances which have the same coverage under different insurances (excluding the insurance of which the policy-holder is a group) underwritten by the Insurer for the same oversea working purpose, the Insurer will make the indemnity only under the policy that has the highest insured amount, and refund the corresponding insurance premiums collected under the same coverage for other insurances.
(9)Baggage delay
During the period of insurance, if the Insured’s checked baggage during the oversea travel dose not arrive within the specified time after the carrying conveyance has arrived the destination, according to the Policy, the Insurer will make the payment as per the corresponding specified Insurance Amount.
(10) Kidnapping and Illegal Detention
During the period of insurance, the Insurer shall indemnify the Insured in accordance with the daily amount of indemnification specified in the policy and the actual days that the Insured has been kidnapped or illegally detained if the Insured is kidnapped or illegally detained during travel.
(11) Loss of Checked Baggage Insurance
During the period of insurance, if the Insured’s checked baggage that is controlled by the carrier is lost or damaged due to the carrier’s or any other third parties’ liability during the Insured’s oversea travel, the Insurer will indemnify the actual value or repair costs of the baggage, whichever is lower, as per the agreement of this rider, subject to the Insurance Amount specified in the Policy.
For photo, film, video, audio or media data, the Insurer will only pay the value of the material carrying such photo, film, video, audio or media data, excluding the date itself.
(12) Theft and Robbery of Bank Card and Check
During the period of insurance, in case the bank card or check carried by the Insured is lost, pilfered, robbed or grabbed, which results an unauthorized person to use the bank card or check in the following circumstances, the Insurer shall indemnify the Insured for the loss of funds caused by the same reason under the account opened in the card issuer within the limit of indemnity for this Rider specified in the policy after deducting the deductibles:
1. Use the bank card or check to withdraw deposit or transfer at the bank counter;
2. Use the bank card or check to withdraw deposit or transfer at an ATM;
3. Use the bank card for consumption, including not limited to online shopping.
However, the loss of funds must occur within 48 hours before reporting the loss of bank card or check during the valid period of this Rider and the Insured must report the loss of bank card or check within 24 hours after the bank card or check is lost, pilfered, robbed or grabbed.
(13) Household Property Insurance
During the period of insurance, if the indoor insured property located at the Insured’s place of usual residence within the territory and specified in the Policy is damaged by the following reasons during the Insured’s oversea travel, the Insurer shall be liable for the direct loss or damage according the agreement of this rider. The Insurer will calculate the payment as per the insured property’s actual value at the time of loss or the repairing expenses, whichever is lower, subject to the Insurance Amount specified in the Policy:
a.Fire and explosion;
b.The falling of flying objects, collapse of external objects;
c.Typhoon, windstorm, rainstorm, tornado, lightning strike, flood, hail, snow, cliff slide, icicle, mud-rock flow, and earth subsidence or sinking caused by natural disaster.
3. Exclusions
Please refer to the insurance clauses
4.Age limit：The entry age of the insured must be within the scope from 14days to 80 years old
5. Excluded groups
(1) Individuals who have had epilepsy, psychosis or schizophrenia;
(2) Individuals whose travel aboard is for the purpose of diagnosis, treatment or seeking other medical services;
(3) Pregnant women;
(4) Individuals who are not suitable for overseas travel according to a medical practitioner;
(5) Insureds whose overseas travel is for the purpose of immigration or settling down abroad with no intention of come back to China in the short term;
(6) Insureds who have had certain illness and are waiting for treatment;
(7) Insureds who have been out of the People’s Republic of China when applying for this insurance;
6. Excluded regions: The latest information of excluded regions shall be subject to the result on www.pingan.com.
7. Insurance coverage limit：Each customer is limited to one purchase of insurance while the excessive part shall be void.
8. Premium payment: Passengers applying for this product shall pay the premium and the air fare at the same time
9. Insurance contract: Passengers choose to purchase this product while booking a plane ticket and payment of the premium shall constitute the signing of the insurance contract.
10. Insurance policy：For this insurance, we adopt the innovative e-insurance sales model. After enrollment is completed and the policy is generated, you can inquire about and download the electronic policy and insurance clauses through your China Southern Airlines order. download link：https://b2c.csair.com/B2C40/modules/services/insurance/apply.html. This insurance policy is an electronic policy in both Chinese and English. If you need to apply for a visa, please use a color laser printer to print this policy on the A4 paper, which has the same legal force. If you need a paper policy, please dial Ping An Insurance’s customer services hotline 95511 and ask Customer Service for it.
11. Insurance invoice：This insurance provides electronic invoice.You can download the insurance electronic invoice by youself through https://b2c.csair.com/B2C40/modules/services/insurance/apply.html .
12.Authenticity Checking Telephone Number
a. Customer service line of the China Southern Airlines Website : 40066-95539.
b. China Southern Airlines Insurance Brokers Co., Ltd.：4006380380。
c. Customer service line of Ping An Insurance：95511
13. Information security: We undertake to keep the passengers' (the insureds) identity and enrollment information confidential and ensure trading security.
14. Claim settlement
（1）Ping An Insurance’s 24-hour global assistance hotline : +86 755 95511. Be sure to dial the global assistance hotline to report a claim as soon as you can after the incident in order that the insurer and the assistance company can provide medical assistance to you as soon as possible. If you handle the case by yourself without dialing the assistance hotline, your claim might be rejected.
（2） In case that you don’t need overseas medical assistance services, please dial Ping An Insurance’s customer services hotline 95511 to report the claim immediately after you return home from abroad, and submit relevant claim settlement materials to the insurer.
（3） Claim settlement
| Claim settlement | Benefit application form | ||
| The identification certificate of the benefits applican | |||
| Identity document of the Insured | |||
| Original policy | |||
| If the benefits applicant entrusts other person to claim, he/she shall provide the original authorization letter, identification certificate of the trustor and the trustee, as well as other related certificates | |||
| Any other evidences and materials provided by you and the Insured to identify the nature and cause of the insured accident and the extent of loss | |||
| Claim for death benefit | The death certificate of the Insured issued by the public security department or medical institution. If the Insured is declared dead, the benefits applicant shall present the certificate of declaration of death issued by the people's court | ||
| Certificate of deregistration of the Insured’s registered permanent residence | |||
| Claim for injury and disability benefit | edical certificate for injury and disability identification issued by medical institute of second-level or above or recognized by the Insurer or the judicial identification institute | ||
| Travel Traffic Accidental Death Double Indemnity Insurance | When making claims under this Policy, besides the proof and documentary required under the main insurance, the benefits applicant shall submit the proof of traffic accident issued by overseas Chinese Embassy, Consulate or local relevant governmental authorities | ||
| Hotel Accommodation Accident Insurance | When making claims under this Policy, besides the proof and documentary required under the main insurance, the benefits applicant shall submit copy of the Insured’s hotel accommodation invoice, original is available for verification,and certificate of accident issued by the hotel describing such accident occurring in the hotel | ||
| Aviation Accident Insurance | When making claims under this Policy, besides the proof and documentary required under the main insurance, the benefits applicant shall submit accident certificate issued by the carrier | ||
| Medical Expenses Compensation Insurance | Medical case record, diagnosing documents and original expense bills that are issued by hospital | ||
| Emergency Medical Assistance Insurance | Expense bills or receipts (such as traffic expense, accommodation expense, funeral expense and so on) | ||
| Accident proof, such as the death certificate of the Insured issued by the public security department or medical institution, certificate of deregistration of the Insured’s registered permanent residence, medical case record issued by the hospital, the certificate of the expected hospitalization time and extent of illness issued by the attending doctor | |||
| Loss of Travel Ticket and Certificate Insurance | The report certificate, written certificate issued by the local public security department or police office, or judgment on the third party who commits the theft by the court | ||
| The original bills or receipts for obtaining a same new certificate | |||
| The original bills or receipts for the extra traffic fees and hotel expenses | |||
| Flight Delay Insurance | Original boarding pass of the Insured, Official written certificate on flight delay or cancellation and the delayed time issued by the airline | ||
| Delay of Checked Baggage Insurance | Original traffic bills of the Insured, including air ticket, boarding check, ship ticket and so on | ||
| Proof of the checking formalities issued by the carrier | |||
| Written certificate about the delayed time and cause issued by the carrier | |||
| Kidnapping and Illegal Detention | Certificate issued by public security organs to prove the fact that the Insured is kidnapped or illegally detained or the days of being kidnapped or illegally detained; certificate issued by the Chinese embassies and consulates shall also be provided if the insured event takes place abroad | ||
| Loss of Checked Baggage Insurance | List of the damaged property, original invoice of the baggage or other valid proof of purchase；Written document about the damage and loss issued by the carrier | ||
| Theft and Robbery of Bank Card and Check | Certificate of registration and other related documents issued by the public security organ | ||
| Statement of account for the record of paying with bank card or check withdrawals occurred within 48 hours before reporting the loss of bank card or check due to loss, theft, robbery and grabbing issued by the issuer | |||
| Household Property Insurance | The proof of accident;List of the loss and invoice | ||
15. Policy change and surrender
(1) ①after the departure of the first flight, the travel schedule will be changed without changing the policy, and the travel beyond the "insurance period" will not be covered.
② All flights are not used. If the airline tickets are changed, international insurance will be processed.
② All flights are not used. If the airline tickets are changed, Overseas Travel Insurance will be processed.
(2) ①before the flight takes off, passengers can contact the China Southern Airlines Customer Service Hotline 95539 for refund and apply for surrender.
②after the flight takes off, if the passenger ticket is not used in 24 hours, it can contact the Southern Airlines Service Hotline 95539 to apply for a refund and apply for the remission and not be refunded for more than 24 hours.
(3) No policy surrender is allowed after the policy expires.
16.FAQ：
1) How can I buy CSAir E- Travel Insurance?
You can buy E- travel insurance when booking tickets at www.csair.com or through your mobile phone APP.All natural persons who travel abroad from the PRC and eventually return to China can apply for the insurance, and they need to take out this insurance before leaving the PRC, otherwise the policy will be null and void.
All natural persons who travel abroad from the PRC and eventually return to China can apply for the insurance, and they need to take out this insurance before leaving the PRC, otherwise the policy will be null and void.
2) Do I have to designate the insurance beneficiary?
When buying the insurance, if you do not designate a beneficiary of death benefits, the death benefits will be paid to your heirs, other insurance benefits except death benefits will be paid directly to you or the insured.
3) I purchase the insurance for getting a visa. Do you have any tips on buying the insurance?
According to requirements of embassies and consulates, medical coverage of acceptable Schengen visa insurance shall be at least EUR30,000. Therefore, please note whether your policy limits and policy insurance period meet the requirements of consulates before submitting an application for a visa.
4) In case of an insurance incident abroad, how to obtain emergency assistance?
Ping An Insurance’s 24-hour global assistance hotline : +86 755 95511. Be sure to dial the global assistance hotline to report a claim as soon as you can after the incident in order that the insurer and the assistance company can provide medical assistance to you as soon as possible. If you handle the case by yourself without dialing the assistance hotline, your claim might be rejected.
5) How shall I dial the assistance call abroad?
When you need to get assistance services abroad, please contact the 24-hour customer services center:
When you dial with a mobile phone, please dial + 86 755 95511 (long press the number key 0 or * to enter “+”)
When you dial with a landline telephone, please add the international prefix (usually 00, slightly different in few countries, please inquiry about it before making a call) before 86 755 95511.
If you need to ask for some information within the Mainland China, please directly dial 95511.
6) How the destination in my policy is chosen?
The default destination as specified in the policy is the country where the outbound flight ultimately lands. If you also go to other countries, you are still covered by this insurance.
17.Insurance Clauses
The case of any discrepancy between the above webpage and the insurance clauses concerning flight delay, or luggage delay/loss,the webpage information shall prevail.
《PingAn Overseas Travel Insurance Clauses》
18.Insurance Broker Commission Contract And Customer Notification
Insurance Broker Commission Contract
Thanks to the customer (hereinafter referred to as “Party A”), China Southern Airlines Insurance Brokers Co., Ltd. (hereinafter referred to as “Party B”) is entrusted to handle insurance business. This contract is a valid agreement between Party A and Party B. Party B shall provide insurance brokerage services to Party A in accordance with the provisions of this contract, and Party A shall enjoy the rights and obligations of this contract.
The terms of this contract have a significant relationship with Party A's rights and interests. Party A is requested to confirm that Party A has fully read, understood and accepted all the contents of this contract before agreeing to accept insurance brokerage services (hereinafter referred to as "this service"). If Party A checks/clicks "Read and agree", "Agree to the terms of the contract" or otherwise chooses to accept this contract through the insurance order page, it means that Party A fully agrees and accepts all the terms of this contract.
Article 1 Party A entrusts Party B as an insurance broker to represent or assist Party A in handling insurance related matters.
Article 2 The specific matters of commission and service are as follows: 1. to assist Party A in handling various buying of insurance ; 2. to collect and pay the insurance premium and surrender premium of Party A on behalf of Party A; 3. to provide insurance consultation for Party A during the insurance period; 4. to assist Party A in handling insurance claims during the insurance period.
Article 3 Dispute Resolution 1. The validity, interpretation, alteration, enforcement and dispute resolution of this contract shall be governed by the laws of the People's Republic of China. 2. The dispute arising from this contract shall be settled through friendly negotiation between the two parties. If it is unable to reach an agreement, the court in the place where Party B is located shall be the court of first instance.
Customer Notification
Dear Customer:
Thank you for entrusting our company to handle insurance business on your behalf. Our company is an insurance professional intermediary agency that provides intermediary services for insurance applicants and insurance companies to enter into insurance contracts based on the interests of policyholders. In order to protect your legal rights and interests, in accordance with the requirements of the "Regulations on the Supervision of Insurance Brokers", our company fulfills the obligation of informing customers and informs the relevant matters as follows. Please read carefully:
1. Introduction of the Company (1)Name: China Southern Airlines Insurance Brokers Co., Ltd. (2) Address: Room 01E1, 5th Floor, Building 2, Gaosheng Square, No. 163 Yingbin Avenue, Huadu District, Guangzhou (3) License Name and Number: Operating Insurance Brokerage Business License Number 269705000000800 (4) Scope of business: to formulate insurance plans for insurance applicants, select insurers, apply for insurance procedures, assist insured or beneficiaries to make claims; reinsurance brokerage business; provide disaster prevention, loss prevention or risk assessment, risk management consulting services; other businesses approved by the China Insurance Regulatory Commission In China (except Hong Kong, Macao and Taiwan) (5) Business area: within China (except Hong Kong, Macao and Taiwan) (6) Contact information: 4006380380
2. Please read the insurance clause carefully, focusing on insurance liability, liability exemption, insured rights and obligations, deductible or deductible calculation, health insurance product waiting period, etc., and may require the company's business personnel to explain the above contents in detail.
3. Please explain the relevant provisions of the Insurance Law of the People's Republic of China on the limitation of claims, the time limit for insurance companies to settle claims, the termination and invalidation of contracts, the insurance quota for minors, and the failure to fulfill the obligation of telling the truth, deliberately causing insurance accidents or exaggerating accidents. Legal consequences resulting from loss, unreal age of declaration, etc.
4. Please pay attention to the branch office information of the insurance company'. If your insurance is purchased in areas where the insurance company does not have a branch office., subsequent services may be affected.
5. According to the provisions of the Insurance Law of the People's Republic of China, if an insurance brokerage institution causes losses to the policyholder or the insured due to the fault, it shall be liable for the compensation according to the law.
6. The Company has fully insured the professional liability insurance in accordance with the “Regulations on Insurance Brokers”.
7. The company does not charge from customers, but the company can get commissions from insurance companies.
8. The senior managers of the company and the company does not have any relationship with the insurance companies and other insurance intermediaries related to the brokerage business. If you find that the company's employees are misleading and doing things that harm your legitimate interests, you can file a complaint with the company. The number for complaints is 4006380380.
Customer Statement: China Southern Airlines Insurance Brokers Co., Ltd. has explained the matters related to insurance, and I/the organization also understands the above contents clearly.
China Southern Airlines Insurance Brokers Co., Ltd.