What is Check-in Kiosk?

Check-in Kiosk of CZ is designed for the convenience of passengers in dealing with relevant procedures by themselves at the airport. It is a new way to deal with the check-in procedures different from the traditional counter check-in machines. Passengers using Check-in Kiosk need not wait at the check-in counter for the service staff to print boarding pass and allocate a seat, instead, the passengers can obtain all the boarding information on the Check-in Kiosk with a special boarding certificate, select a seat according to the screen prompts, confirm and get the boarding pass.

Can paper tickets be checked in on the Check-in Kiosk?

Paper tickets can not be checked in on the Check-in Kiosk for the moment. If you hold a paper ticket, please go to our manual service counter for check-in.

Can children traveling with adults or unaccompanied minors use the Check-in Kiosk?

Sorry, children or infants can not use the Check-in Kiosk for the moment. Please go to the manual check-in service counter.

Can tickets bought through travel agents or online agents be checked in at the Check-in Kiosk?

Yes, effective E-tickets purchased through travel agents or online agents can be check-in at the Check-in Kiosk.

In which circumstances should I resort to the service staff when checking in at the Automatic Check-in Machines?

In some special circumstances, you may be required to provide your relevant documents at the service counter, for example, inconsistency between your name on your identity document and the name on your ticket, or other issues.