Ticketing date from June 1 2023,China Southern Airlines offers passengers who are qualified for free transit accommodation a free stay for one night (including a free breakfast) and transportation between the terminal and the hotel. Any costs for additional services need to be paid by passengers. For the length of stay and the breakfast time, refer to the requirements of the hotel.

Applicable Conditions and Service Standards

Requirements

This standard applies to passengers who have booked seats on flights of China Southern Airlines (including codeshare flights, excluding ground virtual flights)，connecting at a hub from domestic-international/regional and international/regional -international/regional with a connecting time of no less than6 hours and no more than30 hours, and meet the following conditions (including a China Southern Airlines domestic codeshare flight operated byChongqing Airlines connecting with a China Southern Airlines international/regional flight)

• 1. For non-intercontinental connecting tickets

  • (1) Platinum card passengers: any cabins of an international and regional segments except for G;

  • (2) Other passengers:the cabins of an international/regional segment should be: F/ J/ C/ D/ I/ O;

• 2. For intercontinental connecting tickets

  • (1) Platinum card, Gold card, Silver card passengers:any cabins of an intercontinental segments except for G;

  • (2) Other passengers:the cabins of an intercontinental segment should be: F/ J/ C/ D/ I/ O/ W/ S/ Y/ P/ B/ M/ h/ K/ U/ A/ L/ Q/ E.

Note: Intercontinental routes refer to those travel between Asia and Europe/ Oceania/ America/ Africa.

Applicable flights

OnwardFlights Previous Flights	CZ Domestic Flights	CZ&OQ Domestic Codeshare Flights	CZ International/Regional Codeshare Flights	CZ International/Regional Flights
CZ Domestic Flights	×	×	√	√
CZ&OQ Domestic Codeshare Flights	×	×	√	√
CZ International/Regional Codeshare Flights	√	√	√	√
CZ International/Regional Flights	√	√	√	√

• ● CZ Domestic Flights, CZ International Flights and CZ Regional Flights refer to flights’operating carrier and flight code are China Southern Airlines

• ● CZ&OQ Domestic Codeshare Flights refer to domestic codeshare flights with the code of China Southern Airlines (CZ) but the operating carrier is Chongqing Airlines(OQ).

• ● CZ International/Regional Codeshare Flights refer to international/regional codeshare flight with the code of China Southern Airlines (CZ) but the operating carrier is other Airlines.

• ● Free transit accommodation is not allowed on any connecting flights except those marked "√" above.

Standards

• 1. VIP passengers, or passengers flying in first/business class on international/regionalsegment of thewhole flight or connecting flight,or Sky Pearl Platinum Card members are entitled to a Grade A partnered hotel of China Southern Airlines.

• 2. Passengers flying in first/business class in the domestic segment of the international/regional connecting flight, and Sky Pearl Gold Card,Silver Card members are entitled to a Grade B partnered hotel of China Southern Airlines.

• 3. Other passengers are entitled to a Grade C partnered hotel of China Southern Airlines

Channel

• 1. Currently, the cities that provide free accommodations for transfer passengers are Beijing, Changsha, Shenzhen, Urumqi, Guangzhou, Dalian, Wuhan, Shenyang.

• 2. Online booking of free transit accommodation only provide for passengers who transit in Guangzhou and Shenyang, passengers can visit the website of China Southern Airlines (Home > Service >TransferAccommodation) or China Southern APP (Home > Transfer Accommodation)to book the hotel; In other cities, passengers who meet the accommodation standards can go to the China Southern Airlines transfer service counter of the airport for consultation, and on-site staff will assist in arranging accommodation.

Notes

• 1. If the passenger does not take the flightin the order listed in the ticket, or the passenger abandons the trip due to his/her own reasons, China Southern Airlines will not provide free transit accommodation service (except for the passenger who abandons the subsequent trip after check-in hotel).

• 2. Children under the age of 12 shall be accompanied by their guardian or an adult designated by their guardian before accommodation is arranged.

• 3. Mileage redemption tickets are regarded as normal tickets, complying with the above standards.

• 4. For transit passengers of the same trip but not of the samelevel, passengers with senior level can invite 1 lower levelpassenger to stay in the same room according to the senior standards. Ifhe/her invite more than 1 lower level passenger to stay in the same room, the specific check-in requirements shall be subject to the hotel. If there is any difference in fees, the relevant expenses shall be borne by the passengers themselves.

• 5. In case of a large area of flight delay, hotel room shortage and other special circumstances, passengers can be arranged to involuntarily downgrade to the hotel agreement, the difference is not refunded.

• 6. If VIP fly with fellow travelers, butthey do not belong to the same hotel level, VIP can invite one fellow traveler tostay in the same hotel, otherfellow travelers shall be arranged to the corresponding hotel in accordance with their actual cabins.

• 7. Airline staff tickets in any ticketing and reservation status are not eligible for transfer complimentary accommodation.

• 8. Affected by policy adjustment ofpartnered hotel or local transit accommodation product policy and other factors, the actual accommodation is subject to the on-site arrangement.

• 9. If the local free transit accommodations policy is provided, then the published standard of the transit hub service shall prevail.

• 10. Passengers who are not part of a group will be accomodated to different room in the same way as strangers. Transit hotels are located outside the airport quarantine area. If you cannot enter the country due to your own or customs reasons, you will not provide corresponding transit accommodation services.