China Southern Airlines (CSAIR) attaches great importance to its corporate social responsibility. It holds the view of social responsibility of caring for the earth and green flight. By integrating the concept of green development into its services and developing innovative products and service models, it aims to encourage more passengers to integrate the concept of green development into their behaviors and raise their awareness of environmental protection.
After receiving good feedback from preliminary tests, CSAIR formally launched the "Green Flight" service to encourage passengers to have meals on demand on some flights: first, considering that some passengers have already had meals before taking flights and thus have no need for a meal during the flight, distributing in-flight meals may affect their rest; second, in-flight meals cannot be reused because of rigorous requirements for their storage temperature and period. Having meals on demand can effectively reduce waste and save valuable resources. "On-demand Meal" is part of CSAIR's effort to optimize its "Green Flight" service series. In the future, CSAIR will optimize and launch more green flight services to give its passengers a more targeted and personalized service experience.
1. CSAIR invites some passengers who are members of its Sky Pearl Club to book the service by SMS. Passengers can reply whether they agree to book the service by SMS 6 hours before the scheduled departure time of the flight, and those who have successfully booked the service will receive a confirmation SMS message;
2. Six hours before the scheduled departure time, passengers can also book the service through CSAIR's app, WeChat official account or the meal reservation, green flight, and on-demand meal reward functions of the touch-screen version of its official website or call CSAIR's customer service hotline at 95539 for consultation;
3. Passengers who have successfully booked the Green Flight-On-demand Meal service will be provided only with drinks during their flights. They will receive the mileage or coupon reward within 5 working days after completing the flight. The insurance reward will insure passengers automatically and notify them via SMS after they successfully book the On-demand Meal service; this type of insurance does not support separate cancellations. Non-member passengers cannot access the green flight reward unless they become members before the flight takes off;
4. Passengers can cancel or resume in-flight meal service through the above channels 6 hours before the scheduled departure time. Cancellation, change, and resumption of in-flight meals are not allowed within 6 hours before the scheduled departure time;
5. In cases where your flights are changed or canceled, the "Green Flight" service you booked will be canceled and the in-flight meal service shall be subject to the actual meal supply; if the new flight meets the reservation deadline after your flight is changed, you can re-book it.
6. For international flights that provide multiple meal services along the routes, the first in-flight meal will be canceled by default and the corresponding mileage will be rewarded after successfully booking the Green Flight-On-demand Meal service. Other meal services will be provided as usual.