I. Shenzhen Transfer Service Process

a. Domestic to international transfer process.

(1) Transfer process for domestic passengers transferring to international flights via Shenzhen (through ticket)

Upon arrival, domestic passengers enter the international joint inspection zone on the third floor as guided by service personnel, and then wait for flight at the international departure hall after passing inspection. Flow chart (through ticket):

(2) Transfer process for domestic passengers transferring to other international flights via Shenzhen (no through ticket)

After arrival, passengers will collect their checked luggage from luggage claim for domestic flights and, after heading to the international check-in counter and checking in, they will enter the combined inspection zone on Level 3. After inspection, they will head to the international departure lounge and await boarding. Flow chart (no through ticket):

 

 

b. International to domestic transfer process

Transfer process for international passengers transferring to China domestic flights via Shenzhen (no through ticket)

After arrival, international passengers holding valid Chinese visas will go through quarantine and immigration inspection and then head towards the international luggage claim to collect their checked luggage. Then, they will head towards and go through customs inspection. After inspection, they will take the escalator to the domestic departure terminal of island A/B to check in, after which they will go through the security check and enter the domestic departure lounge to await boarding. Flow chart (no through ticket):

 

 

c. International to international transfer process

(1) Transfer process for international passengers transferring to international flights via Shenzhen (no through ticket)

After arrival, international passengers holding valid Chinese visas will go through immigration inspection, after which they will head to the international luggage claim to collect their checked luggage and then go through customs inspection. Then, they will take the elevator to Level 4 departure terminal and check in at the check-in counter, after which they will enter the international combined inspection zone on Level 3. After going through inspection, they will head towards the international departure lounge and await boarding. Flow chart:

 

 

d. Contact details

(1) Telephone number for "through ticket" service inquiries: 0755-23453736. Email: szxgjzz@csair.com. (English service is available via email).

(2) Telephone number for transfer service inquiries: 0755-23453736. Email: szxgjzz@csair.com. (English service is available via email).

 

Notice: As Shenzhen airport currently does not implement all visa exemption policies including 24-hour visa-free entry, all foreign nationals (excluding those from 53 visa-exempt countries) must apply for a Chinese visa in advance if their flight transits in Shenzhen according to the Sixth Freedom Right, or if they enter China via a visa-free airport but their journey contains a domestic trip to Shenzhen.

 

The 53 visa-free countries are as follows:

Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia, the United Kingdom, Ireland, Cyprus, Bulgaria, Romania, Ukraine, Serbia, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia, Albania, Monaco, Belarus, the United States, Canada, Brazil, Mexico, Argentina, Chile, Australia, New Zealand, South Korea, Japan, Singapore, Brunei, the UAE, and Qatar.

II. Minimum connection time

Minimum connection time for boarding with the "through ticket" service

Transfer Location	Transfer Type	Minimum Connection Time
Shenzhen	Domestic to international	120 minutes
	International to domestic	120 minutes
	International to international	180 minutes
Note	If the connection time is lower than in this table, there will be no guarantee for a "through ticket" service.