Your Current Location:Home>Contact Us>Call Center

Call Center

Domestic flight and inquiry

  • Domestic hotline: 95539-1-1
  • Overseas hotline:+86 4008695539-1-1
  • Service hours: 7×24
  • Service items: Search and booking for domestic flights as well as inquiry for domestic flights.

International flight ticket

  • Domestic hotline: 95539-1-2
  • Overseas hotline:+86 4008695539-1-2
  • Service hours: 7×24
  • Service items: Search and booking for international/regional flights as well as inquiry for international/regional flights.

Domestic ticket Refund and change

  • Domestic hotline: 95539-1-1-2
  • Overseas hotline:+86 4008695539-1-1-2
  • Service hours: 7×24
  • Service items: Change and refund of domestic ticket.

International ticket Refund and change

  • Domestic hotline: 95539-1-2-2
  • Overseas hotline:+86 4008695539-1-2-2
  • Service hours: 7×24
  • Service items: Change and refund of international ticket.

Web sales and service

  • Domestic hotline: 95539-1-4
  • Overseas hotline:+86 4008695539-1-4
  • Service hours: 7×24
  • Service items: Customer service hotline of CZ's web portal.

Hotel vacation service

  • Domestic hotline: 95539-1-5
  • Overseas hotline:+86 4008695539-1-5
  • Service hours: 7×24
  • Service items: Booking for value-added services.

Member service

  • Domestic hotline: 95539-1-6
  • Overseas hotline:+86 4008695539-1-6
  • Service hours: 7×24
  • Service items: Service for Sky pearl members

Corporate Account service

  • Domestic hotline: 95539-1-7
  • Overseas hotline:+86 4008695539-1-7
  • Service hours: 7×24
  • Service items:: Service hotline for group customers.

Elite member Service

  • Domestic hotline: 95539-1-8
  • Overseas hotline:+86 4008695539-1-8
  • Service hours: 7×24
  • Service items: Service for high-end passengers

Flight status inquiry and Information inquiry

  • Domestic hotline: 95539-1-0
  • Overseas hotline:+86 4008695539-1-0
  • Service hours: 7×24
  • Service items: Flight status search.

Complaint and recommendation

  • Domestic hotline: 95539-1-9
  • Overseas hotline:+86 4008695539-1-9
  • Service hours: 7×24
  • Service items: Complaint and recommendation

Fax

  • Domestic hotline: 95539-1-#
  • Overseas hotline:+86 4008695539-1-#
  • Service hours: 7×24
  • Service items: Fax.