1.Why is it necessary to verify the card when buying international passenger ticket?
1.Passengers can purchase ticket on China Southern Airlines website
by holding international credit card which is not issued domestically,
such as VISA or MASTER. For the safety of your card, we may inform you
to verify your payment card and indentity. If our Customer Service Agent
has informed you to verify your payment card and identity via call or
email, please cooperate. Otherwise, you will be rejected for boarding.
When buying international passenger ticket with UnionPay card, passengers don’t
have to have the card verified.
2.why is the security control of online payment essential for first-time payment?
Security control installation insures your payment information be performed under safer circumstance.
3.What's the difference between directly clicking bank payment gateway and the third party payment gateway?
Two payment terms have no difference for travelers.
If the third party is used for the account payment, please ensure your membership.
4.What do I need to pay attention to at the last phase of payment?
At the last phase of payment for ticket booking, please do not click the keys of "Return", "Submit" and "Refresh" or close the window to avoid double deduction of your account or failure of ticket booking after payment.
5.Why choose One-Key Payment?
1) One-Key Payment is safer:
When a card is associated with a Pearl account, the system cross-checks the user's membership information and the cardholder identification information to ensure that the credit card can only be linked to the user's Pearl account;
2) One-Key Payment is more convenient:
With an associated card, the payment is made as soon as the user clicks "Confirm payment"; and the user does not need to enter any additional verification information.
Once a card is associated with an account on the official website (desktop or mobile phone app versions), One-Key Payment can be used whenever the user is logged in on the site.
3) Save more with One-Key Payment:
China Southern Airlines and UnionPay will be offering more promotions and discounts in the future.
6.What procedures does online payment generally require?
1. Make sure the credit card / deposit card / international card to be used for payment have been enabled for the function of online payment.
2. Make sure the payment limit of your bank card to be used for payment is enough to afford your transaction.
3. Make sure your internet environment is safe enough.
4. Make sure that you have downloaded the related security control.
5. Make sure you have read the related user instruction of China Southern Airlines’s online payment carefully.
6. Make sure you have read the related articles of online payment of your opening bank.
7. Operate in accordance with the page prompt.
7.How do I know whether my bank card can or can not pay for my ticket?
1. Contact your issuing bank and make sure you have opened the service of E-bank.
2. You have installed the payment control of your opening bank, but part of the bank cards need USB key to support your payment.
3. Make sure your payment limit is more than the fare.
8.Why does card verification be conducted at airport when I buy international ticket?
If the holders of the international cards with the logo of VISA MASTER issued outside China buy ticket on China Southern Airlines website, considering the factor of safety, their cards need to be verified.
9.What is One-Key Payment?
One-Key payment is a mean of fast payment. After a Unionpay credit card is successfully linked up, when purchasing tickets, the passenger just needs to enter a text message verification code, and click "Pay" to purchase the tickets.
10.Can I cancel my transaction after payment?
After the online payment transaction is done with the approval of issuers, the amount will be deducted from your bank card in real time, so you can not cancel this trade. As far as circumstances allow (according to ticket sales terms), refunds will be arranged, but you may need to pay off certain handling charges.
11.How to buy domestic ticket when being abroad?
Passengers holding the international cards with the VISA，MASTER、AMEX、DINERS logo issued overseas can log into the China Southern Airlines' international website to purchase tickets.
12.Can I use credit card to pay?
OK. If the international credit cards such as Visa, MASTER are selected to make payment, please make sure that your bank card has already registered online payment 3D certification service. Through personalized information verification, 3D certification service guarantees your online shopping safety in all directions, and there is no extra charge. It is recommended that you contact your issuing bank to open it.
13.How to refund my payment?
Your payment will be refunded to the paid account.
14.Is online payment safe?
Perform online payment in proper way could avoid risks effectively:
1. Read related articles of E-bank and operate in accordance with the prompts.
2. Avoid using E-bank on the public internet facilities such as cybercafé.
3. Perform online payment with U-Key, etc.
4. Do not mention your card No., password, and other information to a third party.
5. Please remember China Southern Airlines' official website: www.csair.com
6. The only designated customer service hotline: the service hotline of China Southern Airlines website: 4006695539 (Mainland);8620-22395539 (International)(7×24 hours service), or the sales hotline of China Southern Airlines 95539 (Mainland); +86-20-86682000 (International)
15.What to do when I accidentally paid again?
Due to the reasons of network transfer delay etc., the first payment may fail and the second payment is successful and ticket is printed, but after bank settlement, the two payments are all valid. And thus, repayment for one order occurred. If the above mentioned occurs, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service),
16.How to do when the ticket booking fails but deduction has done successfully?
This problem may be caused by system error. If such situation occurred, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service), and we will assist you to deal with such situation. Please do not submit repeat booking to avoid multiple payment deduction.
17.Why hasn't the payment been refunded to my credit card after ticket refunding?
Firstly, make sure your ticket is refundable, and has passed the verification of payment refunding.
After the application of payment refunding is submitted, we will check it within one work day, and the application will be sent to bank within three work days after passing the verification. The specific payment refunding time depends on the settlement circle of your issuing bank. Please contact your issuing bank if you do not receive your payment.
18.What to do when question occurs during payment?
1、Consult China Southern Airlines' online customer service.
2、Consult the issuing bank of your bank card.
3、Call the service hotline of China Southern Airlines website: 4006695539 (Mainland); +86-20-4006695539、+86-20-22395539(International)
19.How to operate telephone payment?
If your bank card does not support online payment, you may call 4006695539 to pay via telephone. At present, the payment methods of credit card and debit card with the logo of UnionPay are supported by telephone payment.
20.Why do I need to finish the payment within 40 minutes, otherwise the system will automatically cancel my seat?
In order to insure other passengers could book tickets in time, the system will automatically cancel the orders which fail to be completed within 40 minutes. If you want a ticket, please book again.
21.What to do when the payment page closed accidentally? (Or power cut and internet failure happened during payment)
Please check whether your payment is successfully deducted or not. If it is successfully deducted without ticket, please call the service hotline of China Southern Airlines website: 4006695539 (Mainland); 8620-22395539(International) (7×24 hours service)。
22.I have opened E-bank, but why can't I make payment?
Make sure you have installed the payment control of your issuing bank; if haven't, you may download via the website of your issuing bank. Some bank card need USB key to support your payment, and make sure your payment limit is more than the fare. Please contact your opening bank if you still can not pay with confirmation for the above mentioned.
23.How to install the security control of online payment?
You may visit the website of your issuing bank via the URL provided on our website and download and install the security control of online payment in accordance with the prompts of your issuing bank.
24.Is the credit card issued in transfrontier area valid for payment?
Yes, the bank cards with the logo of VISA/MASTER is valid for payment.
Telephone payment is supported by credit card issued in transfrontier area through service hotline of China Southern Airlines portal 4006695539, including VISA, MASTER, AMERICAN EXPRESS, DINER CLUB, JCB credit card.
25.One-Key Payment FAQ:
Which bank cards can be used?
Any credit cards that have the UnionPay logo can be used.
How do I associate a card with my account?
Enter the complete and correct credit card information;
Enter the cell phone number registered with the bank and associated with this card;
Enter the verification code sent to your cell phone;
Ensure the credit card is valid.
Why has the card not been associated with my account, even though I entered the correct card information and cell phone verification code?
This may be because the cell phone number you entered is not the number registered with the bank and associated with this card.
How many credit cards can be linked to an account?
There are no limits, which means multiple credit cards can be associated with an individual account.
What if the associated credit card expires or the card information is changed?
Remove the credit card from the account and enter the updated card information.
When will the One-Key Payment function be displayed on the site?
Log in to the official website and make sure your personal information is complete and correct. The One-Key Payment function will be displayed by default when you purchase tickets for yourself.
Why is the One-Key Payment function not displayed even though the card has been associated with an account?
The passenger specified on the ticket is not the account holder
The member ID card number has not been provided in the passenger's personal identification information.
The member's identification information is not complete or is not the same as the passenger's information.
The ticket was not purchased through the official website of China Southern Airlines (Chinese).
Why has the payment failed even though the associated credit card has been selected for One-Key Payment?
The associated credit card has expired.
The credit limit on the associated credit card has been reached or the card has been frozen.
26.What are the differences of payment terms provided on website? Is the cost the same?
Pursuant to the demands of different customers, we have provided some payment banks and gateways, and the passengers who pay via online payment only need to pay the actual fare. The cost shall be the same, and no extra cost will be collected. If there is extra cost, please contact China Southern Airlines customer service as soon as possible.