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General Conditions of Use of B2C Domestic Tickets of China Southern Airlines

The published fares and service conditions are applicable to passenger tickets sold since 00:00 on October 17th, 2016 for the travel starting from 00:00 on October 17th, 2016.

Class Class to be booked Fare level Service conditions
Charges for change (every time) Charges for refund voluntary transfer Issuing of irregular segment tickets
More than 2 hours (including 2 hours) prior to the fixed flight departure time Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time More than 2 hours (including 2 hours) prior to the fixed flight departure time Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time
First Class F F Free 5% 5% 10% Allowed Allowed
J J Allowed Allowed
Business Class C C 5% 10% 10% 20% Not allowed Not allowed
C C* 5% 10% 10% 20%
D D* 10% 20% 20% 30%
I I* 10% 20% 20% 30%
Premium economy class W W Free 5% 5% 10% Allowed Allowed
Premium economy class (discount class) S S1* 10% 20% 20% 30% Not allowed Not allowed
S2* 20% 30% 30% 50%
S3* 30% 50% 50% Non-refundable
Economy class Y Y Free 5% 5% 10% Allowed Allowed
Economy class B B 10% 20% 20% 30% Not allowed Not allowed
Economy class M M
Economy class H H
Economy class U U 20% 30% 30% 50%
Economy class A A
Economy class L L
Economy class E E 30% 50% 50% Non-refundable
Economy class V V
Economy class Z Z*
T T*
R R*
Economy class (product class) P/K/Q/N - 具体文件使用条件

Learn more about the General Conditions
I. General provisions

(I)The units selling the tickets shall strictly follow the principle that air fares must correspond to booked classes and shall not sell high classes at low prices.

(II)The air fare for a round trip or connecting flights consists of the air fares for corresponding classes in all segments of the journey, and the service conditions of each segment shall be implemented in accordance with relevant regulations corresponding to the booked class.

(III)For individual passengers in conformity with these conditions, these conditions shall apply as much as possible. For those who are not covered by these conditions, the new edition of General Conditions for Domestic Transportation of Passengers and Baggage of China Southern Airlines shall apply.

(IV)When sale units are selling the tickets of different classes, they must explain the service conditions to the passengers to avoid complaints.

(V)These general provisions apply to B2C domestic tickets of CSAir. For tickets not covered here, the specific tariff provisions shall prevail.

II. Scope of application

The rules shall apply to the transportation on domestic air routes that are actually operated by CSAir or by CSAir’s code-sharing airlines, with the tickets issued through valid domestic transport documents (including the BSP passenger tickets confirmed by using “784”) of CSAir; also, these rules shall apply to the transportation on CSAir domestic air routes with the passenger tickets issued by other airlines which have entered into relevant agreement with CSAir (excluding “CSAir Tour–China Pass”).

III. Ticket validity:

(I)Unless otherwise prescribed, passenger tickets shall be valid for carriage within one year from the day the first segment starts. If a ticket is not used at all, then it will be valid for carriage within one year from the day of ticket issuing. An open ticket shall be valid for carriage within one year from the day of ticket issuing.

(II)The ticket validity shall calculated from the start of the first segment or 00:00 on the next day after the day of ticket issuing to 00:00 on the next day after the day the validity expires.

IV: Regulations on early booking and ticket issuing

(I)The tickets must be booked based on the classes corresponding to air fares.

(II)The time limit for ticket issuing shall be subject to the ticket booking system.

(III)Passenger tickets must be issued based on corresponding classes.  The contents required for the columns of “Fare Level” “Fare” and “Note” must be filled accurately; for discounted tickets, the column of “Note” must show “non-transferrable / extra charge for change and refund” or must be completed according to regulations for relevant products.

(IV)The face value shall be the amount that passengers have actually paid. CNY10 shall be taken as the payment unit with single digit rounded. The prices published in the ticket booking system shall prevail.

(V)Issuing of open tickets

1.F/J/W/Y tickets and tickets for infants (INF) / children (CHD) / disabled revolutionary servicemen (YDHOM) / people’s policeman who are disabled while on duty (YDFPP) can be open tickets on all segments;

2.Open tickets are not allowed for other classes.

(VI)The flight coupons of passenger tickets must be used in the correct order. Otherwise passengers will get refund in the light of ticket returning regulations for the booked classes corresponding to the flight coupons.

V. Regulations on charges for ticket change and refund for individual travelers

Changes: They shall include changes in flight, date, class, segment and carrier.

Charges for changes: Base on the service conditions for specific fares, CSAir will charge passengers for their voluntary changes in the original flight schedule, including changes in flight, date, etc.

Difference in fares: The difference in fares occurs when passengers voluntarily request a change from lower class to higher class or from lower fare to higher fare.

The rates for change and cancellation at the time of ticket returning shall prevail.

The charges for change/cancellation and difference in fares shall be calculated according to the ticket’s face value.

(I) Voluntary change:

1.Changes in flight/date for F/J tickets and children’s tickets treated as F/J tickets: there will be no charge for changes occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 5% of the ticket face value for each change occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as F/J tickets, there will be no charge for changes in the flight/date.

2. Changes in flight/date for C tickets corresponding to fare levels C and C*: there will be a charge that is 5% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 10% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

3. Changes in flight/date for D/I tickets corresponding to fare levels D*/I*: there will be a charge that is 10% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

4. Changes in flight/date for W/Y tickets corresponding to fare levels W/Y: there will be a charge that is 20% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

5. Changes in flight/date for B/M/H tickets and children’s tickets treated as W/Y tickets: there will be a charge that is 10% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each change occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as W/Y tickets, there will be no charge for changes in the flight/date.

6. Changes in flight/date for S tickets corresponding to the fare level S1 *: there will be a charge that is 10% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

7. Changes in flight/date for S tickets corresponding to the fare level S2 *: there will be a charge that is 20% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

8. Changes in flight/date for S tickets corresponding to the fare level S3*: there will be a charge that is 30% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 50% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

9. Changes in flight/date for U/A/L tickets: there will be a charge that is 20% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

10. Changes in flight/date for E/V/Z/T/R tickets: there will be a charge that is 30% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 50% of the ticket face value for each change occurring less than 2 hours before the

11. For P/K/Q/N tickets, the specific service conditions shall prevail.

12. If the change does not result in any difference in fare, the charge of change shall be collected as prescribed; if the change results in difference in fare, the following prescriptions shall apply:

a. If the ticket is changed from higher fare to lower fare, it will be treated as voluntary refund.

b. If the ticket is changed from lower fare to higher fare, both the fare difference and the charge of change shall be collected. If the flight/date is not changed and only the class is change, then only the fare difference shall be made up.

c. If the changed class needs to be re-changed, the charge for change shall be collected in accordance with the service conditions for the changed class.

d. Voluntary changes in individual tickets for single trips, round trips, gap trips and connecting flights must be handled by ticket offices directly subordinate to CSAir, CSAir Call Center and CSAir-authorized agencies. If the selling units need to use the Pay Demand Note for Domestic Passenger Transport Ticket Refund and Chang to collect relevant charges, then the changes of ticket number, class and seat booking situation must be indicated on the Note. The charges for change and fare difference must be distinguished correctly and shall not be confused with each other.

13. Change in segment: It will be treated as voluntary refund.

14. If the tickets of connecting flights involve different regular classes(F/J/C/W/Y/B/M/H/U/A/L/E/V), then ticket changes shall be handled in accordance with the provisions corresponding to different classes; if the tickets of connecting flights involved different regular classes(F/ J/C/W/Y/B/M/H/U/A/L/E/V)and other special classes (C/D/I/S/P/K/Q/ N /Z/T/R), the ticket changes shall be handled in accordance with the provisions corresponding to different regular classes, but the column of “Note” shall still be filled in accordance with the stricter provisions on the class change.

15. If the round-trip tickets of published fares that have not been used at all or have been partially used need to be changed, then the charges for change shall be calculated on the basis of 1/2 of round-trip fares for the corresponding segment of the journey.  If there is a published round-trip fare for the changed class, then the fare difference shall be calculated on the basis of 1/2 of corresponding round-trip fare; if there is no published fare for the changed class, then the fare difference shall be the difference between the single-trip fare after the class change and 1/2 round-trip fare before the class change.

(II) Voluntary refund:

1. Refund for F/J tickets and children’s tickets treated as F/J tickets: there will be a charge that is 5% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 10% of the ticket face value for each change occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as F/J tickets, there will be no charge for refunds.

2. Refunds for C tickets corresponding to fare levels C and C*: there will be a charge that is 10% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

3. Refunds for D/I tickets corresponding to fare levels D*/I*: there will be a charge that is 20% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

4. Refunds for I tickets corresponding to fare levels I*: there will be a charge that is 30% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 50% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

5. Refunds for W/Y/B/M/H tickets and children’s tickets treated as W/Y tickets: there will be a charge that is 20% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each refund occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as W/Y tickets, there will be no charge for refunds.

6. Refunds for S tickets corresponding to the fare level S1 *: there will be a charge that is 20% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

7. Refunds for S tickets corresponding to the fare level S2 *: there will be a charge that is 30% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 50% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

8. Refunds for S tickets corresponding to the fare level S3 *: there will be a charge that is 50% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 100% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

9. Refunds for U/A/L tickets: there will be a charge that is 30% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 50% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

10. Refunds for E/V/Z/T/R tickets:  There will be a charge that is 50% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 100% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

11. ForP/K/Q/N tickets, the specific service conditions shall prevail.

12. If a passenger has got a refund for a changed ticket, then the collected charges for change will be non-refundable; if a passenger has got a refund for a ticket after the class has been changed, the fare difference part will be handled in accordance with the refund charge standard for the changed classes, while the other part will be handled in accordance with the refund charge standard for the originally booked classes. The refund charges combining the above two parts will be collected and the corresponding charge rate shall depend on the time when the new seat is cancelled.

13. If passengers apply for a refund, the application shall be submitted within 13 months from the day of departure (If the tickets are not used at all, then from the day of ticket issuing) at the latest. Otherwise the application will not be accepted.  If the tickets are overdue, then the fares, airport construction fees and bunker adjustment surcharges will be non-refundable.

14. If the tickets of connecting flights involve different regular classes(F/J/C/W/Y/B/M/H/U/A/L/E/V), then refunds shall be handled in accordance with the provisions corresponding to different classes; if the tickets of connecting flights involved different regular classes(F/J/C/W/Y/B/M/H/U/A/L/E/V)and other special classes(C/D/I/S/P/K/Q/N/Z/T/R), refunds shall be handled in accordance with the provisions corresponding to different regular classes, but the column of “Note” shall still be filled in accordance with the stricter provisions on refunds.

15. If a refund is demanded after the ticket of published round-trip fare is partially used, then the single-trip fare of corresponding class for the used segment shall be deducted, and the remaining amount shall be handled based on the provisions for relevant class.

(III) For the handling of lost tickets, the new version of General Conditions of Domestic Transportation of Passengers and Baggage and Regulations on Domestic Passenger Transport Ticket Using and Managing of China Southern Airlines shall be followed.

VI. Regulations on transfer of passenger tickets

(I)The ticket transfer shall be handled in accordance with relevant agreements on transfer;

(II)The passengers holding concession tickets (treated as F/A/J/W/Y tickets) for infants, disabled service men and people’s police disabled on duty can apply for voluntary transfers. If the applicable fares of the carriers are higher than that of CSAir after transfer, then the passengers need to make up the difference before transfers; if the applicable fares of the carriers are lower than that of CSAir after transfer, a transfer is allowed, but the passengers will not get a refund for the price difference or it will be treated as voluntary refund.

(III)For a ticket transfer, a charge of change shall also be collected in accordance with these general provisions.

(IV)If a passenger applies for a voluntary transfer for any other tickets that do not allow voluntary transfers, it shall be treated as a voluntary refund.

VII. Regulations on discounts for children and infant tickets

(I)The fares for child tickets shall be 50% of the full adult fares for F/J/W/Y tickets, while the fares for infant tickets shall be 10% of the full adult fares for F/J/W/Y tickets. For each child or infant, only one type of discount shall apply. For conditions not covered, relevant provisions in the new edition of General Conditions for Domestic Transportation of Passengers and Baggage of CSAir shall apply.

(II)For classes other than F/J/W/Y, if child or infant tickets are used, and applicable adult fares are chosen, then the same service conditions for adults shall apply; if normal child or infant fares (i.e. 50% and 10% of adult fares) are chosen, the service conditions for the originally booked classes (F/J/W/Y) corresponding to the fares shall apply.

(III)For child and infant tickets, the airport construction fees and bunker adjustment surcharges for children and infants shall apply.

(IV)In addition to the existing ticket purchase rules for children, each adult passenger over 18 years of age and with capacity of civil conduct is allowed to take at most 2 children under 12 years of age. If an adult takes three or more children, the provisions on unaccompanied children shall apply starting the third child (including those holding tickets of adult fares).

(V)For unaccompanied children, relevant operating provisions in the Domestic Passenger Transport Sales Operations Manual of China Southern Airlines shall be followed.

VIII: Involuntary changes/refund/transfer:

these shall be treated in accordance with relevant provisions in the General Conditions of Domestic Transportation of Passengers and Baggage of China Southern Airlines.

IX: Effective date

The published fares and service conditions are applicable to passenger tickets sold since 00:00 on October 17th, 2016 for the travel starting from 00:00 on October 17th, 2016.

China Southern Airlines has the right of final explanation for these rules.