China Southern Airlines has policies and procedures to conducted feedback sessions with disability organizations, employees of China Southern Airlines and Individuals with disabilities who have traveled onboard China Southern Airlines. This type of feedback includes scheduled face to face interviews, virtual as well as group feedback sessions. China Southern Airlines has a commitment to conduct quarterly reviews (written, virtual and or in person) with passengers with disabilities on their experience with China Southern Airlines.

In preparation for creating the ACA plan, on April 27, 2023, China Southern Airlines met with the following groups to participate in the evaluation of the China Southern Airlines Disabled Persons Air Transport Service course in Beijing, China. Representatives from the associations highly praised the course content, quality, and practicality.

• ● China Disabled Persons Federation

• ● BeijingChaoyang District Disabled Persons Association

• ● BeijingChaoyang District Blind Association

Additionally, China Southern Airlines conducts an annual feedback questionnaire with employees to identify areas of training that employees feel they may need to continue to support passengers with disabilities.  All feedback is tracked, trended, and reported to senior management on an annual basis with actions to address identified barriers.  Areas of focus based on feedback include wheelchair assistance, damaged assistive devices, and consistent implementation of polices related to required items such as advanced check-in procedures and or required documentation to travel.

China Southern is focused on:

• ● Continue bi-annual meetings / focus groups with disability organizations to improve access to employees and customers with disabilities.

• ● Create feedback channels for employees with disabilities to offer suggestions on improving their work environment.

• ● Annually conduct a Q&A open session in conjunction with a disability organization / online seminar with all employees to report how China Southern Accessibility Plan has improved access to customer and employees with disabilities.

China Southern Airlines will schedule meetings with the following Canadian Disability groups over the next three years. An important part of the ACA is the idea that any decisions about people with disabilities should involve people with disabilities. “Nothing About Us Without Us.”

Canadian Disability Groups:

Name of Organization	Disability	Link
Autism Ontario	Cognitive disability	https://www.autismontario.com/
Canadian Association of the Deaf	Hearing Impairment	Canadian Association of the Deaf (cad-asc.ca)
Canadian Council of the Blind	Vision Impairment	Home - Canadian Council of the Blind (ccbnational.net)
March of Dimes Canada	Mobility Impairments, Speech impairments, cognitive impairments	https://www.marchofdimes.ca/en-ca

 

AREA OF FOCUS – KEY TO INCLUSION

Our key area of focus begins with our legacy of outstanding service for all. Our plan reflects the on-going commitment to continued improvement to services our customers with disabilities. The plan begins with the areas of focus:

(1) Dignity and Respect is core to inclusion for passengers and employees

(2) Engagement with disability organizations

(3) On-going analysis and training

All these areas of focus are included in the short-term and long-term plan to eliminate barriers and improve accessibility.