Baggage Rules

Carry-on baggage

Notes to Passengers

For the safety of all passengers and our crew, please put your carry-on baggage in the rack above your seat or under the seat in front of you. Passengers seated near emergency exits (including those seated near wing exits and in the first row) must put their baggage in the overhead rack to ensure that the baggage will not hinder evacuation in case of emergency.

We will inspect your carry-on baggage before check-in and boarding. Please do check your carry-on items that exceed the limits to weight, number of pieces or volume. If the baggage you carry exceeds the free baggage allowance, you will be required to pay excess baggage fee and place the baggage in aircraft’s cargo compartment. According to the Regulation on the Transport of Dangerous Goods by Air (Order No. 42 of the Ministry of Transport of the People's Republic of China, 2016), if your carry-on excess baggage doesn’t comply with relevant regulations, you must re-check the baggage at check-in counter or self-service baggage checking equipment, and such baggage may not arrive at the destination on the same flight with you.

CSAir has the right to determine at our discretion whether your baggage should be treated as carry-on baggage or checked baggage to ensure your safety and comfort as well as the safety and comfort of other passengers.

limits for Carry-on Baggage

  • 1.The carry-on baggage allowances of all the flights and spaces of the baggage that passengers(infants excluded) may take to baggage holder or put under front seat of passenger spaces of plane are shown as below:
    Travel classes Maximum number of Pieces Maximum Weight of Each Piece Maximum Dimensions per Piece
    First Class 2PC 5kg The sum of the external dimensions of each piece of baggage can be no greater than 115 cm. (45 in)
    Business Class 1PC 5kg The sum of the external dimensions of each piece of baggage can be no greater than 115 cm. (45 in)
    Premium Economy Class 1PC 5kg The sum of the external dimensions of each piece of baggage can be no greater than 115 cm. (45 in)
    Economy Class 1PC 5kg The sum of the external dimensions of each piece of baggage can be no greater than 115 cm. (45 in)

    Note:Carry-on items that exceed the above limits to weight, number of pieces or volume should be transported as checked baggage. Please check your baggage at the check-in counter or self-service baggage checking equipment in advance. China Southern Airlines may inspect your baggage at check-in counter, security check counter, boarding gate and cabin. Your baggage exceeding the free baggage allowance will be charged as per excess baggage rate.

  • 2.In addition to the aforementioned carry-on baggage allowance, you can also take the following items on board with you for free:
    Item Available to
    A coat, shawl, or rug
    An umbrella or cane
    A small camera
    A pair of binoculars
    A reasonable amount of reading materials
    A handbag for holding normal travel cosmetics instead of those required to be checked
    All passengers except infants who board for free or are charged 10% of the full fare for boarding
    Infant food is offered onboard
    A baby basket and folding baby carriage or stroller (in the cabin or cargo hold of a plane)
    All passengers except infants who board for free or are charged 10% of the full fare for boarding
    A folding wheelchair and/or a pair of crutches and/or straps or other mobility aids (in the cabin or cargo hold of a plane) Disabled passengers who are dependent on wheelchairs, crutches, straps, or other mobility aids
    * Service dogs such as guide/hearing dogs (special dogs which have been trained to assist vision/hearing impaired passengers) Vision/hearing impaired passengers who are dependent on service dogs should submit a request in advance and present a certificate from medical institutions

    Helpful Tips:

    • I.Carry-on luggage with the sum of three sides less than or equal to 115 CM (approximately the size of a 20 inch luggage case. Please refer to  airport security check for details.
    • II.Any item in excess of carry-on baggage weight, number or size as listed above will be required to be handled as checked baggage.

Fees will be charged when you check baggage at the boarding gate. Here is the list of journeys from Korea to China

CABIN CLASS TYPE ACTUAL SPECIFICATION(WEIGHT) ACTUAL SPECIFICATION(DIMENSION(L+W+H)) FEE(CNY OR EQUIVALENT)
First Class The first piece in addition to the standard allowance ≤32KG ≤158cm 1000/PIECE
First Class The second piece or more in addition to the standard allowance ≤32KG ≤158cm 1300/PIECE
First Class OVERSIZED - 159cm-300cm 1000
First Class HEAVY PIECE 32-45KG - 3000
Business Class,Premium Economy Class and Economy Class The first piece in addition to the standard allowance ≤23KG ≤158cm 1000/PIECE
Business Class,Premium Economy Class and Economy Class The second piece or more in addition to the standard allowance ≤23KG ≤158cm 1300/PIECE
Business Class,Premium Economy Class and Economy Class OVERSIZED - 159cm-300cm 1000
Business Class,Premium Economy Class and Economy Class HEAVY PIECE 23-32KG - 1000
Business Class,Premium Economy Class and Economy Class HEAVY PIECE 32-45KG - 3000

Note:Fees charged at the boarding gate exclude free baggage allowance (FBA) and prepaid baggage which can only be used at the check-in counter.

Baggage weight and size limitations

Types Routes Maximum Weight of Each Piece Maximum Dimensions per Piece
Domestic flights - 50kg The dimensions of each piece must not exceed 40*60*100 cm
International/regional flights The U.S.A. routes are involved 45kg L+W+H≤158CM
International/regional flights The U.S.A. routes are not involved 32kg L+W+H≤158CM

Note:

  • 1、During domestic segment of international flights, the free baggage allowance for every passenger shall be calculated in accordance with that of international flights;
  • 2、The forgoing specifications of baggage (including volume and weight) are the allowable maximum by the Airlines rather than free baggage allowance, and you need to pay for the overweight;
  • 3、The baggage exceeding the forgoing specifications must not be transported as baggage. So, we suggest passengers to take apart and subpackage their baggage, in order to ensure single items of their luggage to be registered meet the restrictions and thus may be checked as normal baggage. If any baggage cannot be separated, the owner shall consign it to Cargo Department of China Southern Airlines.

Free checked baggage

Domestic journey

First Class Business Class Economy Class Infant
40kg 30kg 20kg 10kg

Note :

  • 1、A child has the same basic baggage allowance as an adult;
  • 2、For each Infant you may bring a collapsible stroller free of charge;
  • 3、During domestic segment of international flights, the free baggage allowance for every passenger shall be calculated in accordance with that of international flights.

International/Regional journey

*These Baggage Transport Rules are implemented from December 8, 2020 (subject to the sales date of the system).

  • (I) Free checked baggage allowance for branded freight products from/to South Korea to/from China (excluding Hong Kong, Macao and Taiwan)
    First Class
      First Class
    Free Checked Baggage Allowance 3 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm
    Business Class
      Business Full Flex Business Flex Business Standard
    Free Checked Baggage Allowance 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm
    Premium Economy Class
      Premium Economy Full Flex Premium Economy Flex Premium Economy Standard
    Free Checked Baggage Allowance 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm 1 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm
    Economy Class
      Economy Full Flex Economy Flex Economy Standard
    Free Checked Baggage Allowance 2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm 2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm 1 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm
  • (II) Free checked baggage allowance for other branded or unbranded freight products other than the above itinerary
    Classes Free Checked Baggage Allowance Applicable Itineraries
    First Class 3 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm All Itineraries
    Business Class 2 pcs, 32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm All Itineraries
    Premium Economy Class 2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm
    1. ① from/to Europe (except Russia and Turkey) to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/South-East Asia/Southwest Pacific region/Americas/Middle East [Note 1]/Africa;
    2. ② from Russia (European Part) to China (excluding Hong Kong, Macao and Taiwan);
    3. ③ from/to Americas to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia [Note 2]/Southwest Pacific region/Middle East/Africa;
    4. ④ from/to Southwest Pacific region to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/Central and West Asia/Middle East/Africa;
    5. ⑤ from/to the Middle East to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia/Africa [Note 3];
    6. ⑥ from/to Africa to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia;
    7. ⑦ from/to Japan to/from China (including Hong Kong, Macao and Taiwan)/South Korea/Southeast Asia/South Asia/Central and West Asia.
    1 pcs,32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm
    1. ① from China (excluding Hong Kong, Macao and Taiwan) to Russia (European Part);
    2. ② from/to Russia (European Part) to/from Hong Kong, Macao and Taiwan of China/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia/Southwest Pacific region/Americas/Middle East/Africa;
    3. ③ from/to Turkey to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia/Southwest Pacific region/Americas/Middle East/Africa;
    4. ④ from/to South Korea to/from Hong Kong, Macao and Taiwan of China/Southeast Asia/South Asia/Central and West Asia;
    5. ⑤ from/to Southeast Asia to/from China (including Hong Kong, Macao and Taiwan)/South Asia/Central and West Asia;
    6. ⑥ from/to South Asia to/from China (including Hong Kong, Macao and Taiwan)/Central and West Asia;
    7. ⑦ from/to Central and West Asia to/from China (including Hong Kong, Macao and Taiwan);
    8. ⑧ from/to Mainland China to/from Hong Kong and Macao, and Taiwan;
    9. ⑨ from/to Hong Kong/Macao to/from Taiwan;
    10. ⑩ Other unspecified itineraries.
    Economy Class 2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm
    1. ① from/to Europe (except Russia and Turkey) to/from Japan/Southwest Pacific/Americas/Middle East/Africa;
    2. ② from Russia (European Part) to China (excluding Hong Kong, Macao and Taiwan);
    3. ③ from/to Americas to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/South-East Asia/South Asia/Central and West Asia/Southwest Pacific/Middle East/Africa;
    4. ④ from/to the Southwest Pacific to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia/Middle East/Africa;
    5. ⑤ from/to the Middle East to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia/South Asia/Central and West Asia/Africa;
    6. ⑥ from/to Africa to/from China (including Hong Kong, Macao and Taiwan)/Japan and South Korea/Southeast Asia /Central and West Asia;
    7. ⑦ from/to Japan to/from China (including Hong Kong, Macao and Taiwan)/South Korea/Southeast Asia/South Asia/Central and West Asia.
    1 pcs,32 kg (70lb)/pcs, the sum of L+W+H per piece≤158cm
    1. ① from China (excluding Hong Kong, Macao and Taiwan) to Russia (European Part);
    2. ② from/to Turkey to/from China (including Hong Kong, Macao and Taiwan);
    3. ③ from/to Central and West Asia to/from China (including Hong Kong, Macao and Taiwan);
    1 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm
    1. ① from/to Europe (except Russia and Turkey) to/from China (including Hong Kong, Macao and Taiwan)/South Korea/Southeast Asia/South Asia;
    2. ② from/to Russia (European Part) to/from Hong Kong, Macao and Taiwan of China/Southeast Asia/South Asia/Japan and South Korea/Central and West Asia/Southwest Pacific/Americas/Middle East/Africa;
    3. ③ from/to Turkey to/from Southeast Asia/South Asia/Japan and South Korea/Central and West Asia/Southwest Pacific/Americas/Middle East/Africa;
    4. ④ from/to South Korea to/from Hong Kong, Macao and Taiwan of China/Southeast Asia/South Asia/Central and West Asia;
    5. ⑤ from/to Southeast Asia to/from China (including Hong Kong, Macao and Taiwan)/South Asia/Central and West Asia;
    6. ⑥ from/to South Asia to/from China (including Hong Kong, Macao and Taiwan)/Central and West Asia;
    7. ⑦ from/to Mainland China to/from Hong Kong and Macao, and Taiwan;
    8. ⑧ from/to Hong Kong/Macao to/from Taiwan;
    9. ⑨ Other unspecified itineraries.
    • 1、Middle East refers to: United Arab Emirates/ Saudi Arabia/ Qatar/ Kuwait/ Israel/ Jordan/ Bahrain/ Lebanon/ Iraq/ Egypt/ Syria/ Sudan/ Oman/ Yemen.
    • 2、Central & Western Asia refers to: Uzbekistan/ Tajikistan/ Kazakhstan/ Kyrgyzstan/ Turkmenistan/ Iran/ Pakistan/ Azerbaijan/ Georgia/ Armenia, etc. and Russia (Asian region)
    • 3、The free baggage allowance for routes between Urumqi and Dubai is: 1 piece for Premium Economy Class, 32KG/ piece; 1 piece for Economy Class, 23KG/ piece; for First Class and Business Class, as shown in the table.

Tips:

  • 1、For code-sharing flights of China Southern Airlines, under agreements, the baggage rules may refer to those of the ticket sales airline or the operating airline, which is subject to system display;
  • 2、Sky Pearl Gold Card and Silver Card members are entitled to extra free checked baggage allowance in accordance with relevant regulations;
  • 3、To meet the varied travel needs of passengers, China Southern Airlines has launched designated fare products without free checked baggage allowance on some flights. Sky Pearl Gold Card and Silver Card members, students, laborers and other specified passengers who have purchased such products are not entitled to extra free checked baggage allowance;
  • 4、Unless otherwise specified, the free checked baggage allowance for group passengers is the same as that for individual passengers;

Preferential Policies

  • (I) International Student Passengers
    An international student passenger who buys a Sky Pearl Economy Class or Economy Class ticket, if meeting the following conditions, can add 1 piece of baggage as per the above standard for adults. See the specific information displayed on the system.
    • 1. International students refer to the students under 30 years (excluding) attending regular schools in countries/regions other than the place of nationality. The copies of passport, visa and study certificate (student ID card, admission notice or invitation for visit and exchange, etc.) should be provided when buying tickets.
    • 2. The preferential baggage allowance is only applicable to the freight rate for the itinerary between the country/region of study and the country/region of nationality.
    • 3. An international student passenger who has already been entitled to the free checked baggage allowance for Sky Pearl platinum card, gold card and silver card members of China Southern, will no longer be entitled to the extra free checked baggage allowance for international student passengers.
    • 4. The specific itineraries or fares are as follows:
      • (1) from/to China (excluding Hong Kong, Macao and Taiwan) to/from Singapore
      • (2) from/to China (excluding Hong Kong, Macao and Taiwan) to/from Australia, New Zealand, North America, Europe (except Turkey), Africa, Central and West Asia and India
      • (3) from/to Mainland China to/from Hong Kong and Macao and Special Administrative Region, and Taiwan
      • (4) from/to Europe (except Turkey) to/from Australia/New Zealand
      • (5) from/to China (excluding Hong Kong, Macao and Taiwan) to/from South Korea, preferential super economy class and preferential economy class
  • (II) Labor Passengers
    A labor passenger who buys a Sky Pearl Economy Class or Economy Class ticket, if meeting the following conditions, can add 1 piece of baggage as per the above standard for adults. See the specific information displayed on the system.
    • 1. Labor passengers refer to the passengers who go to work in the country other than the place of nationality. Copies of the passport and labor visa (except work visa) should be provided when buying tickets.
    • 2. The preferential baggage allowance is only applicable to the freight rate for the itinerary between the country of employment and the country of nationality.
    • 3. A labor passenger who has already been entitled to the free checked baggage allowance for Sky Pearl platinum card, gold card and silver card members of China Southern, will no longer be entitled to the extra free checked baggage allowance for labor passengers.
    • 4. The specific itineraries or fares are as follows:
      • (1) from/to China (excluding Hong Kong, Macao and Taiwan) to/from Southeast Asia, South Asia and Central and West Asia (except Tajikistan);
      • (2) from/to Korea to/from South Asia and Central and West Asia;
      • (3) from/to China (excluding Hong Kong, Macao and Taiwan) to/from South Korea, preferential super economy class and preferential economy class.
  • (III)For flights Among Europe, Zone 3 and Zone 1; between Zone 3 and Europe: If the overweight luggage is a golf bag (not exceeding 23KG), no overweight luggage fee will be charged (only on the carrier flights of CSA).
    IATA Zone division
    • area1:All of the North and South American Continents and the islands adjacent thereto,Greenland,Bermuda,the West Indies and the islands the Caribbean Sea,the Hawaiia island(including Midway and Palmyra)
    • area2:Europe,Africa and the islands adjacent thereto,Ascension island and that part of Asia west of Ural mountains,including Iran and the Middle East.
    • area3:Asia and the islands adjacent thereto except the portion included in Area2;the East Indies,Australia,New Zealand and the islands of the Pacific Ocean except those included in Area1.

Note: For passengers on the international connecting legs operated by China Southern Airlines, the free baggage allowance is calculated as per applicable international flights specified in the IATA (International Air Transport Association) Resolution 302 related to baggage provision. For details, please see:IATA (International Air Transport Association) Resolution 302 related to baggage provision.docx.docx (12.42 KB) 

Please check your baggage at the check-in counter or self-service baggage checking equipment in advance. China Southern Airlines may inspect your baggage at check-in counter, security check counter, boarding gate and cabin. Your baggage exceeding the free baggage allowance will be charged as per excess baggage rate. Purchasing “Pre-paid Luggage” in advance through our official website is entitled to discounts.

Excess Baggae

Domestic journeys

Regardless of the fare class actually paid by the passenger and the actual position of their seat, baggage carried on China Southern Airlines flights which exceeds the free baggage allowance is charged according to the following excess baggage rates: Excess baggage is charged by the kilogram at a rate of 1.5% of the full adult one-way economy class ticket price applicable on the day of billing; If no direct flight price is published, the rate is calculated by adding the different flight segments.

International/Regional journey

Excess baggage purchased on/after 18 MAR,2019

Zone 1:Journeys between China (including Hong Kong, Macao and Taiwan), Southeast Asia, Central and Western Asia, South Asia, Japan, South Korea, Australia, New Zealand and the Americas, Africa.

TYPE BAGGAGE SPECIFICATION(WEIGHT) BAGGAGE SPECIFICATION(DIMENSION(L+W+H)) FEE(CNY OR EQUIVALENT)
The first piece in addition to the standard allowance ≤23KG ≤158cm 1380/PIECE
The second piece or more in addition to the standard allowance ≤23KG ≤158cm 2000/PIECE
OVERSIZED - 159cm-203cm(Inclusive) 1000
HEAVY PIECE 23-28KG(Inclusive) - 500
HEAVY PIECE 28-32KG(Inclusive) - 1000
HEAVY PIECE 32-45KG(Inclusive) - 3000

Note1:For international and regional routes(excluding USA), a single piece of checked baggage may not exceed 32 kgs/70 lbs; For USA routes, a single piece of checked baggage may not exceed 45 kgs/90 lbs.

Zone 2: Journeys between China (including Hong Kong, Macao and Taiwan), Southeast Asia, Central and Western Asia, South Asia, South Korea, Australia, New Zealand, Europe, Russia (including both European and Asian parts), Middle East and Japan, Turkey, Middle East, Australia, New Zealand.

TYPE BAGGAGE SPECIFICATION(WEIGHT) BAGGAGE SPECIFICATION(DIMENSION(L+W+H)) FEE(CNY OR EQUIVALENT)
The first piece in addition to the standard allowance ≤23KG ≤158cm 1100/PIECE
The second piece or more in addition to the standard allowance ≤23KG ≤158cm 2000/PIECE
OVERSIZED - 159cm-203cm(Inclusive) 1000
HEAVY PIECE 23-28KG(Inclusive) - 500
HEAVY PIECE 28-32KG(Inclusive) - 1000

Zone 3: Journeys between China (including Hong Kong, Macao and Taiwan) and Southeast Asia, South Asia, Central and Western Asia, Europe, Russia (including both European and Asian parts), South Korea, and the journeys unspecified above.

TYPE BAGGAGE SPECIFICATION(WEIGHT) BAGGAGE SPECIFICATION(DIMENSION(L+W+H)) FEE(CNY OR EQUIVALENT)
The first piece in addition to the standard allowance ≤23KG ≤158cm 800/PIECE
The second piece or more in addition to the standard allowance ≤23KG ≤158cm 1300/ PIECE
OVERSIZED - 159cm-203cm(Inclusive) 1000
HEAVY PIECE 23-28KG(Inclusive) - 300
HEAVY PIECE 28-32KG(Inclusive) - 700
  • 1、Any baggage that exceeds the limit on pieces, dimension, or weight will be charged. Among pieces, dimension and weight, if a baggage exceeds two limits or more, it will be charged accumulatively.
  • 2、All the baggage that exceeds the free allowance, regardless of classes, is charged according to the above criteria.
  • 3、The Middle/West Asia routes refer to routes between China and Uzbekistan/Tajikistan/Kazakhstan/Kyrghyzstan/Turkmenistan/Iran/Pakistan/Azerbaijan/Georgia.

Baggage claim

Domestic flights

Handling irregular baggage transportation

  • 1. In the event of delays, loss or damage to baggage during transportation, China Southern Airlines or a China Southern Airlines agent will fill out a "Baggage Transportation Accident Record" with the traveler. The situation and its cause will be investigated as quickly as possible, and the results of the investigation passed on to the traveler and relevant units.Compensation may be arranged at the point of origin, any stopover locations or the point of destination, if necessary.
  • 2. In the event that the traveler's checked baggage is not able to arrive on the same flight as the traveler due to a problem on the part of China Southern Airlines, inconveniencing the traveler's travel plans, China Southern Airlines will provide the traveler with compensation in the amount of CNY 100 for necessary items, in accordance with regulations.

Baggage compensation

  • 1. Responsibilities of China Southern Airlines
    • (1) China Southern Airlines shall be liable for any delays, losses or damage to checked baggage from the time the baggage is checked in to the time it is delivered to the traveler.
    • (2) China Southern Airlines shall not be liable in the event that it can prove that all necessary measures to prevent delays and losses were taken, or that it was not possible to take such measures.
    • (3) China Southern Airlines shall not be liable in the event that the damage to the checked baggage was entirely caused by the natural properties, quality or defects of the baggage.
    • (4) China Southern Airlines shall not be liable in the event of injury to the traveler or baggage caused by items packed in the checked baggage.The traveler shall compensate China Southern Airlinesfor all losses and pay all resultant fees incurred as a result of items packed in checked baggage causing injury to others, damage to the belongings of others or damage to the property of China Southern Airlines.
    • (5) In the event of loss of or damage to items that are not permitted to be packed in checked baggage, China Southern Airlines shall only be liable for compensation in accordance with general checked baggage.
    • (6) In the event of connecting transportation, China Southern Airlines shall only be liable for compensation for damage to baggage occurring on routes for which China Southern Airlines is the carrier.
  • 2. Compensation limits
    • (1) The compensation amount for completely or partially damaged or lost checked baggage shall not exceed CNY 100 per kilogram.In the event that the value of the baggage is less than CNY 100 per kilogram, compensation shall be made in accordance with the actual value.
    • (2) The weight of the lost baggage shall be calculated in accordance with the actual weight of the checked baggage. If the weight of the lost baggage cannot be determined, the maximum compensation available shall be based on the free baggage allowance allowed for each traveler.
    • (3) In the event that baggage is damaged, compensation shall be made according to the loss of value caused by the damage, or equal to the amount of the repair fees.In the event that baggage is damaged, the amount of compensation awarded shall not exceed CNY 100 per kilogram, based on the weight of the baggage itself.
    • (4) In the event that the traveler has already declared the value of the lost baggage, China Southern Airlines shall award compensation in accordance with the declared value.If the declared value of the baggage is higher than the actual value, compensation shall be based on the actual value.
    • (5) In the event of the loss of carry-on baggage or free carry-on items caused by an event occurring when boarding or disembarking the plane, or while on the plane, China Southern Airlines shall award a maximum of CNY 3,000 per traveler in compensation.
    • (6)For the compensation for baggage loss, the excess baggage fee charged for the lost baggage shall be refunded, while the Declared Value surcharge collected shall not be refunded.
    • (7) Baggage compensation for domestic legs of an international trip shall be awarded in accordance with compensation regulations for international baggage transportation.
    • (8) China Southern Airlines shall notify travelers as quickly as possible in the event that lost baggage for which compensation has been made is subsequently discovered.Travelers must repay any compensation in full when reclaiming their baggage. However, compensation for necessary items does not need to be repaid.In the event that the traveler has obviously engaged in fraudulent activity, China Southern Airlines is entitled to recover the compensation in full.
  • 3. Compensation requests

    In the event that a traveler's checked baggage is lost or damaged, a compensation request should be submitted to China Southern Airlines or a China Southern Airlines service agent before the expiration of the claims period. The customer's ticket or itinerary (photocopy), baggage identification tag, the "Baggage Transportation Accident Record," evidence proving the contents of the baggage and its price and any other relevant evidence should be submitted along with the request.

  • 4. Claims deadline

    In the event that checked baggage is lost, the person with the right to make a claim should submit a written objection to China Southern Airlines upon discovering the loss.In the event that checked baggage is lost, the written claim should be submitted between seven and twenty-one days after the date on which the baggage should have been received.A Transportation Accident Record for damaged or contaminated luggage must be submitted to the carrier (or agent) before leaving the baggage reclaim area. Any claims must be submitted within seven days of the submission of the Accident Record.In the event that checked baggage is delayed, any claims must be submitted within twenty-one days from the date on which the baggage is delivered to the customer.

International flights

Handling irregular baggage transportation

  • 1. In the event of delays, loss or damage to baggage during transportation, China Southern Airlines or a China Southern Airlines agent will fill out a "Baggage Transportation Accident Record" with the traveler. The situation and its cause will be investigated as quickly as possible, and the results of the investigation passed on to the traveler and relevant units.Compensation may be arranged at the point of origin, any stopover locations or the point of destination, if necessary.
  • 2. In the event that the traveler's checked baggage is not able to arrive on the same flight as the traveler due to a problem on the part of China Southern Airlines, inconveniencing the traveler's travel plans, the traveler should be provided with compensation for necessary items. Baggage compensation

Compensation limits

  • 1. Limits of Liability
    • a. For flights that meet the conditions of the Montreal Convention, the limit of liability for each passenger’s checked baggage and non-checked baggage is 1288 SDR (Special Drawing Rights);
    • b. For flights that comply with the standards of the Warsaw Convention, the limit of liability for baggage is 17 SDR per kilo. If the actual loss of baggage is less than this standard, compensation shall be made according to the actual loss. The limit of liability for non-checked baggage is 332 SDR;
      The value of the SDR is about $1.37, and the exchange rate is subject to fluctuation.
    • c. If the weight of the checked baggage is not recorded on the passenger ticket, the amount of baggage used to calculate the compensation amount shall not be higher than the amount of free baggage enjoyed by the passenger's corresponding cabin class.
  • 2. Time limits for claims and litigation
    • (1) Time limits for objections
      • ① Travelers should raise an objection with China Southern Airlines as soon as they discover their checked baggage is missing. Objections must be raised no later than seven days from the date on which the baggage should have been received.In the event that baggage is delayed, an objection must be submitted no later than twenty-one working days from the day on which the baggage is delivered to the recipient.
      • ② All objections must be submitted in writing within the time limits specified above. If the objections are not submitted within these time limits, no claims may be submitted to China Southern Airlines.
    • (2) Claims and litigation must be submitted within two years from the date on which the plane arrives at its destination, or should have arrived at its destination, or the day on which the transport termi