1.What is the Sky Pearl Club?
SkyPearl Club is the frequent flyer program of China Southern Airlines. Together with our service hotline 95539, SkyPearl Club service counters and frequent flyer service branch centers located at airports, we offer SkyPearl members comprehensive and convenient services.
SkyPearl Club members can earn mileages either by flying China Southern’s segments or segments of Partner airlines (including American Alirlines, Aerolíneas Argentinas, Air Europa, Air France, Alitalia, China Airlines, Czech Airlines, Delta Air Lines, KLM, Korean Air, MEA, Vietnam Airlines and Xiamen Airlines, Sichuan Airlines) within global network. The mileage earned could be used to redeemed Award tickets on China Southern and Partner Airlines’ flights, and will counted into Elite Qualifying Miles (EQM) and Elite Qualifying Segment (EQS), helping you to gain SkyPearl Elite access quicker.
In addition, more channels to earn mileages are available for SkyPearl members through extensive cross-industry cooperation. Hotels including Shangri-La Hotels and Resorts; Marriott International; Best Western International; InterContinental Hotels Group; Accor Hotels; Mandarin Oriental Hotel Group; Langham Hotels International; Jinling Hotels& Resorts; THE GARDEN HOTEL; 7 days Inn; China Mobile, China Unicom, China Guangfa Bank; BOC Group, Bank of China, Bank of Communication, China Merchants Bank, Industrial Bank, Shanghai Pudong Development Bank, C-trips, Hertz, Avis Car Rental, Top 1 Car Rental and other partners in different industries have provided SkyPearl members with value-added services and mileage awards.
2.What special offers can I get for joining in Sky Pearl?
Become a member of SkyPearl member, you can get vital mileage rewards every time you fly with China Southern or Partner airlines of us, as well as using products and services of banks, hotels or other partners. The mileage can be used to redeem for free flights and reward upgrades.
Gold and Silver card members can further enjoy check-in priority, VIP lounges and other benefits when traveling to make your trip more convenient and comfortable.
3.How to join in Sky Pearl Club?
and you can easily register to become a member of the Sky Pearl Club and stand a chance to win our award miles.
Follow our public account “China Southern Airlines”, and enter “become a member” / “join” or select the second item of Sky Pearl Club Services to apply for membership.
Download the CSAir app to directly apply for membership.
Call our sales service hotline (95539 for domestic users and 8620-86682000 for international users) to apply for membership.
Fill the Membership Application Form at our ticketing offices or airports or on CSAir flights to apply for membership.
4.Do I have to pay for joining Sky Pearl Club?
No. It is free of charge.
5.How to fill in the name on application form? May I use a nickname?
The name on application form must be consistent with your travel certificates (such as ID card, passport etc.). You can not use a nickname. Please fill in the personal information correctly and we will print it on your member card, such that we can offer you better service.
6.Why do I have to provide my mobile phone number?
We will send the member card No. to your mobile phone through SMS. You can view and earn miles with the member card No.. Moreover, you will also be notified through SMS on miles earnings and redemption, such that you can timely understand the change of miles account. The subscribers of China Mobile, China Unicom and China Telecom can enjoy the SMS service.
7.I'm a new member of Sky Pearl Club, but why haven't I got my membership card?
China Southern Airlines SkyPearl Club has launched E-card service. Members may download electronic membership cards through CSAir official website and app. For physical membership cards, please log in to the account on CSAir official website or call 95539 to apply. Note: For CSAir Gold, Silver Card members, and new eligible* members overseas and in Hong Kong and Taiwan, physical membership cards will still be mailed (*The condition is that there are at least 3 flight segments with accumulation class, or the total mileage is 1,500 km or more in the member’s account).
8.How to get Manual?
Please log in skypearl.csair.com to directly download Manual for reference in "Fast Search" bar.
9.Can my children become members of Sky Pearl Club?
Membership in Sky Pearl Club is free to all passengers over 12-year-old who accept the Program Rules and Conditions described herein, except where and to the extent such membership is prohibited by law or regulation.
10.Can flight records be used for miles accumulation before becoming a member of Sky Pearl Club?
Your miles account begins at the first date of your enrollment in Sky Pearl Club. The date on the postmark or your successfully submission of the application online is considered as your enrollment day.