Flight Information

Inquiry About Flight Information

Where can you inquire about flight information?

Please log in www.csair.com, website of China Southern Airlines (“CSN” for short), input relative information such as departure city, arrival city, departure date, etc. under “Air ticket booking”, and click "Inquiry & Reservation” for flight information.

Send an inquiry SMS to CSN message service number: 95539. e.g. flights from Guangzhou to Beijing on March, 5.

Go by yourself to the local air ticket sales network of CSN for inquiry

Please dial service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international)

How can you inquire into flight schedules on CSN website?

On the CSN website, input relative information such as departure city, arrival city, departure date or return date, one way or round trip under “Air ticket booking”, and then click “Inquiry & reservation” for the desirable flight information.

When I inquire into the air ticket booking information, I cannot find the “Departure city” that I want to inquire about. What to do?

Perhaps this city has not yet been included in the scope of the voyage of CSN, or made unavailable for any online sales of e-tickets. If it is necessary, please inquire at the local air ticket sales offices of CSN or dial service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international).

When I inquire into the air ticket booking information, I cannot find the “Arrival city” that I want to inquire about. What should I do?

Perhaps this city has not yet been included in the scope of voyages of CSN, or is unavailable for any online sales of e-tickets. If it is necessary, please inquire into the local air ticket sales offices of CSN or dial service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international).

When I inquire into the air ticket booking information on certain days, there are no flights available. What is the matter?

The reasons are listed below:

1 1. Flight tickets for that day have been sold out.

2 2. Flight frequency for this flight course of CSN has not reached one class per day, please search for flights around this day.

For detailed information, please inquire into the local air ticket sales offices of CSN or dial service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international)

Could I inquire about the aircraft type and seat arrangement?

The aircraft on this flight is available, but there's no information about the seat arrangement. You can reserve your preferred seat after successfully booking an air ticket.

Why are there some flights that are not revealed?

Maybe CSN has not carried out these unrevealed flights, or maybe the seats on the flight have been sold out.

Does the online air ticket booking system only search by the date that I set?

Yes, at present, CSN online air ticket booking system can only search according to the specific date that the customers set and the flights around this day.

Where can I get the current flight status information?

You can log in to the webpage for real flight information on CSN website for inquiry

Dial the service hotline for direct sales on CSN website: 4006695539 (inland); 8620-22395539 (international) (service provided 7×24 hours), or service hotline for sales of CSN: 95539 (inland); 8620-86682000 (international)

Send an SMS with the flight number to 95539 for inquiry, e.g. 3101

Is round trip flight information for CSN available?

Yes, when you inquire about the air ticket, please select “Round trip” under “Air ticket booking” for the information of round trip flight.

Are multi-destination flights available?

Yes, when you inquire about air tickets, please select “Multi-destination” under “Air ticket booking” for the information of multi-destination flights.

Are connecting flights available?

Yes, when you inquire into air tickets, please select “Connecting flight included” under “Air ticket booking” for the information of the connecting flights.

Is flight information for other airline corporations available?

Yes, when you inquire about flight information, please select “Include flight information of other companies" under “Air ticket booking” for flight information of other companies.

Is flight information for multiple adults available?

o Yes, when you inquire about air ticket information, please select the specific number of adults from the pull-down list of “Adults” under “Air ticket booking”. And the total number of adults and children shall not exceed six.

Is flight information for children available?

Yes, when you inquire about air ticket information, please select the specific number of children from the pull-down list of “Children” under “Air ticket booking”. And the total number of adults and children shall not exceed six.

Which flights does real-time flight provide with the schedule information?

In addition to the code-share flights of other airline corporations, you can inquire into all real-time flight information of CSN, including:

Specific flight number

Departure and arrival time

Is the information online real-time?

You can obtain flight seat and price information guided by relative prompts on webpage, and this information is in accordance with real-time conditions.

Is real-time information available for a specific flight?

Yes, please select “Flight number” under “Real-time flight”, input your inquired flight number, and click “Inquiry”.

Is real-time information for the two departure airports/ cities available?

Yes, please select “Departure and arrival city” under “Real-time flight”, and input Departure and arrival airports, then click “Inquiry”.

Is real-time flight information available if I do not know the specific flight number?

Yes, please select “Departure and arrival city” under “Real-time flight”, and input Departure and arrival airports, then click “Inquiry”.

Which air tickets can be ordered online?

Air tickets for most cities can be ordered from the CSN website, and others can be bought at CSN air tickets sales offices.

Why are there no air tickets available for booking for several flights?

The flights will be displayed when there are seats in your selected air space. There may be no air space seats on some flights according to your selection, or all seats may have been sold out. Available flights change with passengers’ buying and cancellation.

Can I obtain flight information of other airline corporations through CSN website?

Yes, when you inquire about flight information, please select “Include flight information of other companies" under “Air ticket booking” for flight information of other companies.

Which date should I input if the Departure and arrival city of the flight I am inquiring into are located in different time zones?

Please input local departure or arrival dates and times of the flight you are inquiring into.

What is a connecting flight?

A connecting flight indicates that from departure city to arrival city, passengers should travel on two or more connected flights carried out by CSN, or jointly carried out by CSN and other airline corporations.

What is a stop flight?

A stop flight means that one air ticket matches one flight number, with airlines operated by one airline corporation, the aircraft may, or may not be, changed when stopping at a third place and continuing the flight.

What does “E” mean?

The flight number with a capital English letter “E” nearby means that the air tickets of this flight can be booked in the form of e-ticket. However, all flights operated by the same airline company should have e-ticket qualification for booking.