(Only applicable for ticket changes or refunds processed via the China Southern Airlines website or its customer service number at 40066-95539.)
China Southern Airlines has modified its ticket classes and uses the conditions as specified in the General Provisions of Ticket Prices and Use Conditions for Individual Domestic Passenger Transportation.
The published fares and service conditions are applicable to passenger tickets sold since 00:00 on October 17, 2016 for travel starting from 00:00 on October 17, 2016.
|
Class |
Class to be booked
|
Fare level
|
Service conditions | |||||
|
Charges for changes (every time) |
Charges for refunds |
voluntary transfer |
Issuing of irregular segment tickets | |||||
|
More than 2 hours (including 2 hours) prior to the fixed flight departure time |
Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time |
More than 2 hours (including 2 hours) prior to the fixed flight departure time |
Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time | |||||
|
First Class | F | F |
Free | 5% | 5% | 10% |
Allowed |
Allowed |
|
| J | J |
Allowed |
Allowed | ||||
|
Business Class | C | C | 5% | 10% | 10% | 20% |
Not allowed |
Not allowed |
| C | C* | 5% | 10% | 10% | 20% | |||
| D | D* | 10% | 20% | 20% | 30% | |||
| I | I* | 10% | 20% | 20% | 30% | |||
|
Premium economy class | W | W |
Free | 5% | 5% | 10% |
Allowed |
Allowed |
|
Premium economy class (discounted class) | S | S1* | 10% | 20% | 20% | 30% |
Not allowed |
Not allowed |
| S2* | 20% | 30% | 30% | 50% | ||||
| S3* | 30% | 50% | 50% |
Non-refundable | ||||
|
Economy class | Y | Y |
Free | 5% | 5% | 10% |
Allowed |
Allowed |
|
Economy class | B | B | 10% | 20% | 20% | 30% |
Not allowed |
Not allowed |
|
Economy class | M | M | ||||||
|
Economy class | H | H | ||||||
|
Economy class | U | U | 20% | 30% | 30% | 50% | ||
|
Economy class | A | A | ||||||
|
Economy class | L | L | ||||||
|
Economy class | E | E | 30% | 50% | 50% |
Non-refundable | ||
|
Economy class | V | V | ||||||
|
Economy class | Z | Z* | ||||||
| T | T* | |||||||
| R | R* | |||||||
|
Economy class (product class) |
P/K/Q/N | - | Specific Conditions | |||||
All airlines around the world that provide an online ticket purchasing service currently limit the number of people for each booking. In this way, China Southern Airlines can not only control seat bookings, but also reduce risks that might arise in the booking process. Thus, an individual passenger can book e-tickets for nine passengers at most. However, the Self-service page on the China Southern Airlines website allows domestic passengers traveling in a group to purchase at least ten tickets (excluding children and infants) as part of a specific China Southern Airlines product which differs from a traditional group ticket. For more details, please click:
http://b2c.csair.com/B2C40/modules/bookingGroup/manage/ticket_booking.jsp
The term “group passengers” refers to ten or more passengers (some China Southern Airlines products have another minimum number of passengers in the group) who have the same air range, flight date, flight and cabin class, and who pay for their tickets using the same group ticket price. China Southern Airlines does not currently provide group passengers bookings, however the Self-service page of the China Southern Airlines website has a domestic group purchase product which supports at least ten tickets (excluding children and infants). This is a specific China Southern Airlines product which is different from a traditional group ticket. For more details, please click:
http://b2c.csair.com/B2C40/modules/bookingGroup/manage/ticket_booking.jsp
Non-members can still book tickets on the China Southern Airlines website. However, members can accumulate miles when booking online which can then be used to redeem bonus tickets and cabin upgrades. Registering for a membership is therefore recommended. The registration link is http://skypearl.csair.com/skypearl/cn/skypearltoFirst.action?&NOSSL
If you are already a China Southern Airlines SkyPearl member, you can log in using your membership number, ID number, or user name and password without needing to register again.
The China Southern Airlines website currently only supports booking of multiple-destination, one-way, gap and return tickets. It does not support booking of open tickets.
For more details, please call the customer service number for the China Southern Airlines website on 4006695539 (from within Mainland China) or +86-4008695539/ +86-20-22395539 (from overseas).
You will be invited to view our ticket price rules and restrictions when searching for and booking your tickets.
It is very important to read and understand the regulations about the ticket price you have chosen.
Before purchasing a ticket, you need to understand the regulations about changes, refunds, and re-bookings.
You can collect your travel itinerary using the following two ways (only applicable for tickets purchase on the China Southern Airlines website):
1. Collect it at a China Southern Airlines e-commerce counter in the airport;
2. Have it posted to a registered postal address with the assistance of the online customer service center of the China Southern Airlines website (currently only available for domestic tickets). Postage is free for regular mail but express delivery is chargeable.