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Inquiry

How to inquire a flight schedule?
Please input information such as departure city, arrival city, departure date or return date, one way or round trip under "book flights", and then click "Inquiry" for the desirable flight information.
How to inquire flight information?

1. Please log in m.csair.com , website of China Southern Airlines (CSAir), input relative information such as departure city, arrival city, departure date, etc. under "Book Flights", and click "Inquiry" for flight information;

2. Scan the QR Code below to follow CSAir's official WeChat for inquiry and booking;

3. Scan the QR Code below to download mobile APP for inquiry and booking;

4. Send inquiry SMS to China Southern Airlines message service number: 95539. E.g. flights from Guangzhou to Beijing on March, 5;

5. Please dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7x24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International);

6. Seek assistance from local ticket offices of CSAir.

http://www.csair.com/newh5/en/tourguide/booking/static/gnxsjg/

What is stopover flight?
Stopover flight means that one ticket matches one flight number, with airlines operated by one airline corporation, and the aircraft may be, or may not be, changed when stopping at a third place and continue the flight.
What is connecting flight?
Connecting flight indicates that from departure city to arrival city, passengers should travel on two or more connected flights which carried out by China Southern Airlines, or jointly carried out by China Southern Airlines and other airlines.
Which date should I input if the departure city and arrival city of my inquired flight locate in different time zone?
Please input local departure or arrival date and time of your inquired flight.
Can I obtain flight information of other airlines through China Southern Airlines website?
Yes, when inquire about flight information, please select "Include flight information of other companies" under "Ticket booking" for flight information of other companies.
Why there is no ticket available for booking for several flights?
The flights will be displayed when there are seats in your selected air space. There maybe no air space seats on some flights according to your selection, or all seats have been sold out. Available flights change with passengers' buying and cancellation.
Which tickets can be ordered online?
Tickets for most cities can be ordered on China Southern Airlines website, and others can be bought in tickets sales offices.
Is real-time information for two departure airports/cities available?
Yes, please select "Departure and arrival city" under "Real-time flight", and input Departure and arrival airports, then click "Inquiry".
Is real-time information for a specific flight available?
Yes. Please select Flight Number under Flight Status, enter the flight number you require, and then click Search.
Is real-time flight information available if I do not know the specific flight number?
Yes. Please select Departure and arrival city under Flight Status, enter the departure and arrival airports, and then click Search.
Which date should I enter if the departure city and arrival city of my required flight are located in different time zones?
Please enter the departure or arrival date and time of your required flight in local time.
What is a connecting flight?
A connecting flight is one that requires passengers to travel on two or more connected flights when going from their departure city to their arrival city. These flights may be operated by China Southern Airlines or jointly operated by China Southern Airlines and other airlines.
What is a stopover flight?
A stopover flight is one where one ticket matches one flight number. It is operated by one airline company, and the aircraft may or may not be changed when stopping at a third place before the flight continues.
What does "E" mean?
A flight number with a capital "E" means that tickets for this flight can be booked in the form of an e-ticket. However, all flights must be operated by the same airline company an be eligible for e-tickets for an e-ticket to be issued.
Is connecting flight available?
Yes, when inquire about ticket, please select "Connecting flight included" under "Ticket booking" for the information of connecting flight.
Is multi-destination flight available?
Yes, please select "Multi-destination" under "Book flight"; for multi-destination information.
Is round trip information available?
Yes, please select "Round trip"; under "Book flight"; for round trip information.
How can I get the current flight status?

1. You can click Flight Status for inquiry.

2. Please dial service hotline: 4006695539 (Mainland); +86-20-22395539 (International) (7×24 hours), or sales hotline: 95539 (Mainland); +86-20-86682000 (International);

3. Send SMS with flight number to 95539 for inquiry, e.g. 3101

Where can I find flight information?

1. Log in to the China Southern Airlines’ website at m.csair.com  and select Book Flights. If you enter information such as the departure city, arrival city, and departure date and then click Inquire, the flight information you require will be displayed;

2. Scan the QR Code below to follow the official China Southern Airlines’ WeChat account to make inquiries and bookings;

3. Scan the QR Code below to download our mobile app to make inquiries and bookings;

4. Send an SMS text message to the China Southern Airlines’ text message service number (95539). A sample inquiry would look like: flights from Guangzhou to Beijing on March, 5;

5. Call the China Service Airlines’ customer service hotline at 4006695539 (from within Mainland China) or +86-20-22395539 (from overseas). This service is available 24-hours a day, 7 days a week. You can also call our sales hotline on 95539 (from within Mainland China) or +86-20-86682000 (from overseas);

6. Seek assistance from a local China Southern Airlines’ ticketing office.

http://www.csair.com/newh5/en/tourguide/booking/static/gnxsjg/

What should I do if I can't find the arrival city or departure city I’m looking for?

The city you are looking for may be not included on our routes or not available for online for ticket booking. Please inquire at a local sales office or call our customer service hotline on 4006695539 (from within Mainland China) or +86-20-22395539 (from overseas).

This service is available 24-hours a day, 7 days a week. You can also call our sales hotline on 95539 (from within Mainland China) or +86-20-86682000 (from overseas).

Why are there no flights available to book on some days?

This could be due to one of the following reasons:

1. All of the tickets for that day’s flights have been sold.

2. China Southern Airlines does not currently offer one flight per day on this route. Please search for flights around this date.

For detailed information, please inquire at a local sales office or call our customer service hotline on 4006695539 (from within Mainland China) or +86-20-22395539 (from overseas).

This service is available 24-hours a day, 7 days a week. You can also call our sales hotline on 95539 (from within Mainland China) or +86-20-86682000 (from overseas).

Is the aircraft model and seating arrangement information available online?
Information about the aircraft models used for flights is available, but the seating arrangement is not specified. You can view the seating arrangement information in the Cabin Layout section before purchasing your ticket, and then reserve your preferred seat after successfully booking a ticket.
Does the online ticket booking system only search for flights on the date selected?
Yes, you can only search for flights on a specific date and also around that date.
How can I find out the status of current flights?

1. Go to the flight status section of the China Southern Airlines’ website to find this information;

2. Call our customer service hotline on 4006695539 (from within Mainland China) or +86-20-22395539 (from overseas). This service is available 24-hours a day, 7 days a week. You can also call our sales hotline on 95539 (from within Mainland China) or +86-20-86682000 (from overseas);

3. Send an SMS text message containing the flight number to 95539. For example: 3101

What information does the flight status provide?
In addition to code-sharing flights with other airlines, you can also search for all real-time flight information for China Southern Airlines’ flights. This includes specific flight numbers as well as departure and arrival times.
Is the information available online in real-time?
The seating and price information provided on our website is consistent with real-time conditions when you follow the prompts displayed on our webpage.