Guide

Baggage is an appropriate amount of personal items and necessary items that are carried by passengers for wearing, using, and their personal comfort or convenience. Both checked baggage and unchecked baggage are included in this defintion.

Please note that the quantity and category of baggage should comply with our regulations. Making a list of personal items is recommended so that you can pack according to this the next time you travel. You can make different lists for various types of trip such as business , long-distance, or short-distance trips.

Yes. We are sorry that the baggage can only be accepted on the day of your flight. However, you can contact us if you need to check in baggage earlier than this.

Yes, but you must take good care of your possessions such as cash, jewelry, valuables, gold, silver, tickets, securities, and documents.

We strongly recommend that valuables should be carried with you and taken good care of instead of putting them inside checked baggage. Any damage or loss of valuables placed in checked baggage will be dealt with and compensated by China Southern Airlines in the same way as general checked baggage.

The medicines within the scope specified by national laws and regulations of China Southern Airlines can be brought by passengers.

The following items cannot be transported in your baggage:

1. Dangerous goods including :
1) explosives
2) gases (i.e. inflammable gas, non-flammable and non-toxic gas, toxic gas
3) inflammable liquids
4) inflammable solids, spontaneously combustible substances and substances that release inflammable gas when wet
5) oxidising agents and organic peroxides
6) toxic substances and infectious substances
7) radioactive substances
8) corrosive substances
9) magnetic substances.

2. Any other dangerous products that China Southern Airlines has stipulated cannot be transported inside baggage.

3. Gases or substances which have an anesthetic effect, provoke negative reactions, or cause similar effects;

4. Products which easily cause damage to an aircraft;

5. Any form of gun including imitation guns, gun-shaped cigarette lighters, or any form of lethal weaponry (excluding guns used for sporting purposes);

6. Military or police equipment;

7. Restricted-use knives;

8. Living creatures (excluding pets and service animals which meet all relevant criteria)

9. Other items prohibited due to national rules and regulations.

The Transportation Security Administration (TSA) might open and check your baggage what they consider suspicious when you take a flight to the United States. You may use a special lock, which can only be opened by yourself and TSA employees, if you have to lock your baggage.

For passengers travelling on China Southern Airlines’ international or regional flights (or domestic flights that connect to them), routes involving the United States have a maximum weight stipulation for each piece of checked baggage that states it should not weigh more than 45 kg (90 pounds). The total dimensions should also not exceed 158cm (62 inches). For routes which do not involve the United States, the weight of each piece of checked baggage cannot exceed 32 kg (70 pounds), and the total dimensions should not be more than 158cm (62 inches).

For the safety of your baggage, China Southern Airlines will label all of your baggage. Self-labeling of baggage is not currently supported. You need to check in your baggage at the service counters where a uniform baggage tag containing a bar code, your name, flight number, and other details will be tied or pasted to your checked baggage by our staff.

For the purpose of safety, all baggages will be weighed and inspected. Therefore, regardless of e-tickets or traditional tickets, all passengers must go through formalities to check in their baggages at the airport. The deadline for baggage check-in is the time before departure. However, you must confirm that you have sufficient time to board the plane.

To ensure the safety of you, other passengers, and all property, all possessions must be checked according to the China Civil Aviation Authority’s Regulations on Security Screening. China Southern Airlines refuses to carry any passengers or luggage that fails to pass these security checks and will be exempt from any possible liability arising from losses caused as a result of this.

We are very sorry for your loss or wrong delivery of your baggage due to our mistakes. Temporarily, the service for publicizing the list of lost baggage is not available. You may dial 95539 for customer service for the situation.

Your baggage status can be inquired in the Baggage Inquiry on the China Southern Airlines' portal website by entering of the inquiry number or baggage tag number, the passenger's phone number or ID number.

NO.

Yes, the specialized logistics company of China Southern Airlines will provide you with relevant service. You may contact the logistics company to collect and deliver your baggage in accordance with your requirements.

The baggage non-stop check is available at a departure airport that supports the service when you take a flight from home to abroad and you have bought a single ticket with both voyages displayed on it.

The piece-based rules are applicable to all possessions on international and regional routes.

The weight-based rules for luggage are applied to all domestic routes.