6.1 The Sky Pearl Club will not accept any responsibility of the loss of mileage resulted from PIN disclosure.
6.2 Members shall be responsible for all applicable taxes (such as fuel surcharges and airport construction fees) if imposed by governmental agencies by using award travel.
6.3 China Southern Sky Pearl Club will initially set a password for each member. Members are strongly urged to change the initial password upon registering. Your password is your membership account identity and ensures the safety of your FFP account, therefore please keep it confidential and change it frequently. Members should never release his/her password to any unauthorized individual. The Sky Pearl Club accepts each mileage transaction only via password and bears no responsibility for any loss of mileage if members release their password to unauthorized individuals or anyone uses their password without approval.
6.4 China Southern forbidden any behavior that violates the interest of other Sky Pearl Club members. Any misuse of Frequent Flyer Program of the Sky Pearl Club, including submitting any error information or conducting other behaviors deemed inappropriate by China Southern Airlines Ltd. such as the violation of the regulations made by China Southern Airlines or other cooperative partners of this program, improper or harassing behaviors against China Southern Airlines Ltd. staff, or rejection of the staff’s advice, will result in termination of China Southern Sky Pearl Club membership and participation qualification, and cancellation of all accumulated mileage and unused award tickets previously issued. Any violation conducts of this terms and conditions of the Sky Pearl Club will result in confiscation of the tickets (including during travel) and payment for the misused Economy, Business, First Class tickets in respect to the concerned travel sector. As for the implementation of terms and conditions of The Sky Pearl Club, China Southern Airlines Ltd. reserves the right to take proper and legal measures when necessary in order to seek compensation, retain fee and legal fare.
6.5 Each member shall be responsible for advising The Sky Pearl Club of any change in contact information including phone, mobile, Email or mailing address. The Sky Pearl Club accepts no responsibility for any loss or delay of information and mailed material to the member due to an incorrect contact information provided by the member.
6.6 Sky Pearl Club forbids any form of mileage dealing with money, otherwise Sky Pearl Club doesn’t answer for any of the loss.
6.7 If you are doubt about your Sky Pearl Club account, the mileage retro claim is valid within six months after the completion of each given flight.
6.8 The effective time or expiration time is based on the Beijing local time.
6.9 China Southern Airlines’ Sky Pearl Club retains the right to change its rules or terminate its system-wide frequent flyer programs at any time without notice. All membership cards are the property of China Southern Airlines.
6.10 Responsibility exemption and limitations
6.10.1 In case of force majeure (natural catastrophe), cyber attack, system failure, communication failure, blackout and other cases not attributed to China Southern, China Southern accepts no responsibility.
6.10.2 In case members make use of system failure or other information to damage China Southern or other members’ benefits, China Southern Sky Pearl Club retains the right to immediately terminate said membership, cancel all accumulated mileage and retain legal action against the member.
6.10.3 Upon discovering behavior that affects account and information security, China Southern retains all right to protect membership accounts. Members may be required to validate their identity to use their account.
6.10.4 If you voluntarily authorize third parties to inquire your information, which leads to the refusal of the third party to provide service to you or to make a decision against you, considering that the provision of this information is provided by your own consent, you agree that China Southern Airlines do not bear the responsibility or compensation for this.
6.10.5 CHINA SOUTHERN AIRLINES will make every effort to ensure the accuracy of operations along with information issuance , when under certain circumstances，the rights to certain adjustments including but not limited to deduction of miles is reserved by CHINA SOUTHERN AIRLINESCOMPANY LIMITED ：
6.10.5.1 When informations are wrongly displayed due to system malfunctions or other unforseeable reasons；
6.10.5.2 When the related account is verified of improper profit；
6.10.5.3 Mileage error caused by other objective factor.
6.11 Individual privacy and other issues
6.11.1 China Southern Sky Pearl Club requires personal information solely for mileage accumulation, redemption, FFP program operation/management and providing the membership service and information to members. Incomplete member information may lead to failure of membership qualification and related promotion and services.
6.11.2 All personal information is managed according to China Southern Sky Pearl Club privacy policy.
6.12 Where the Program Rules and Conditions are in conflict with laws of a local government, they are subject to the restrictions of all applicable local laws.
6.13 If the Chinese version of this guide is conflict with other language version, the Chinese version shall prevail. In case of dispute, China Southern reserves the right to make final explanation.
6.14 For any rules and conditions which are not updated in this edition, please refer to skypearl.csair.com.
6.15 China Southern Airlines reserved the right of final explanation of this membership guide.
6.16 In case of any dispute, all arbitration shall be held in Guangzhou Arbitration Committee, China.