4.2.1 China Southern Award Tickets or Award Upgrades are only redeemable on the flights coded and operated by China Southern (excluding any CZ code-share flights other than Chongqing airlines flights) or designated partner airlines' prime flights.
4.2.2 Award tickets may be used for one-way and round-trip. The mileage is deducted based on a single segment. Stopover is not allowed.
4.2.3 For the one-way award ticket, the flight number and date should be decided upon ticketing. For the round-way ticket, the outbound journey should fix the flight and date, but the flight date of inbound journey could be flexible and should be fixed within the ticket validity.
4.2.4 Sky pearl award ticket is not allowed to make a stopover in the itinerary.
4.2.5 Rules of the change of China Southern Airlines Award Ticket
4.2.5.1 Within the ticket validity, members can change the ticket for several times. The fee will be charged as bellow:
| On or more than 24 hours before departure | Less than 24 hours before departure | |
| Domestic Ticket | 50 RMB or equal currency per ticket per change | 100 RMB or equal currency per ticket per change |
| International and Hong Kong/Tai Wan Area Ticket | 100 RMB or equal currency per ticket per change | 200 RMB or equal currency per ticket per change |
4.2.5.2 Lower award classes would be also allowed to change to if the new flight does not have the same class for the change, while the mileage difference cannot be refund.
4.2.5.3 What follows is the situation that the change cannot be implemented: 1. The award ticket without tax payment. 2. Non-issued award tickets.
4.2.6 After mileage for award tickets is deducted, Sky Pearl Club members should go to the designated China Southern Ticketing Offices or China Southern website to pay the related taxes and issue the tickets immediately. If the required mileages of the award tickets has been deducted but not yet paid the taxes and issued, its rules of refund should be the same as the ticket issued and once the flights cancellation or delay happens, members could choose to endorse to the subsequent flights operated by China Southern or make the involuntary ticket refund, but endorsing to other carriers' flights is not permitted.
4.2.7 Refund In the voluntary cases: It should deduct 50% mileage of unused segments for the refund fee. Only valid mileage can be refund when applying the mileage refund rule. Mileage is refunded in accordance with the month that the mileage used for the award was originally posted. Refund in the involuntary cases: It should refund 100% mileage of unused segments. The mileage refunded will be valid for 36 months from the day of refund. Please refer the General Rules for more information