4.5.1 To redeem award ticket on partner airlines, contact China Southern Customer Service Call Center at 020-95539(domestic) and +86 4008695539(international).
4.5.2 Partner airlines award ticket is only eligible on the flights marketed and operated by CZ’s partner airlines. Co-share flights between partner airlines or between partner and non-partner airlines are not eligible.
4.5.3 China Southern sky pearl members redeeming partner airlines flights apply to chart1 and chart2. Partner Airlines Award Ticket Chart is applicable for one-way tickets, round-trip award tickets are the double of one-way.
4.5.4 Route, flight date and flight number must be decided upon booking partner airlines Award Ticket. Open Jaw and blackout date is is not allowed.
4.5.5 In the itinerary of award tickets, classes in different levels of service could mix book in the route. The mileages needed for the whole itinerary are added from every segment.
4.5.6 Change regulation
(1) Change only within ticket validity. Tickets out of validity cannot be changed. The award tickets cannot be refunded.
(2) Partner airlines award tickets deducted mileages before ticketing cannot be changed.
(3) Partner airlines award tickets already issued cannot changed routes and the name of passenger. Flight number and date can be changed within the ticket validity and 200RMB or equal value in local currency is charged per change for international flights, 100RMB or equal value in local currency is charged per change for domestic flights. In the itinerary there are international segments apply to 200RMB or equal value in local currency.
(4) Call 95539 to apply for a change, and 95539 can change for you or you can make the change or pay the cash in designated China Southern ticketing office.
(5) China Southern segments change rule apply to China Southern award tickets regulations.
(6) Need to check with stopover/class/blackout dates or other restrictions.
(7) Before ticketing, the seats are cancelled beyond ticketing time limit, and cannot be booked again, are redeemed as voluntary refund.
(8) Changes of routes/ passenger’s name/class (change the standard of how many mileages should be paid), tickets need to be refunded. Should be handled as voluntary refund and make the redemption again.
(9) Changes of passenger’s name: Should be handled as voluntary refund and make the redemption again.
4.5.7 Mileage refunds should be made in ticket's validity.
4.5.8 Mileage refunds should be handled at any designated China Southern Ticketing Office.
4.5.9 Mileage refunds are categorized as voluntary and involuntary. It costs time for China Southern to contact partner airline and confirm the nature of the refund- voluntary or involuntary.
4.5.10 Refund In the voluntary cases: It should deduct 50% mileage of unused segments for the refund fee. Only valid mileage can be refund when applying the mileage refund rule. Mileage is refunded in accordance with the month that the mileage used for the award was originally posted. Refund in the involuntary cases: It should refund 100% mileage of unused segments. The mileage refunded will be valid for 36 months from the day of refund. Please refer the General Rules for more information.
4.5.11 The ticket validity is one year, revalidation not permitted. If you want to revalidate the tickets, you should make a refund, and make the redemption again.
4.5.12 International flights of 3U are not available for redemption.