4.1.1 There will be no redemption threshold for Sky Pearl Membership, all members shall be entitled for redemption as soon as standards are reached (unless otherwise specified for certain redemption products).
4.1.2 Award ticket and award upgrade is required to book in the designated class. Award availability is subject to capacity control.
4.1.3 Award tickets are valid for one year from the date of travel. Unused award tickets are valid for one year from the date of issue.
4.1.4 The mileage required for the infants and children's regular award redemption is the same as the adults (dynamic award redemption is not available for infants and children).
4.1.5 The name and ID number for the traveling passenger must be the same as the information of member or redeem nominees registered on the member account. If the information is incorrect or left blank, please call the China Southern Airlines Customer Service Hotline at 95539 (within China) to change the information of the member account and redeem again.Once ticketed, the passenger’s name and ID number must not be changed. If you find the submitted information is incorrect, you must apply for ticket refund and begin the on-line redemption procedure again.
4.1.6 If award ticket or award upgrade involves the special service (such as the Unaccompanied Children Service), Sky Pearl members should apply to China Southern according to the company requirement and be responsible for the additional fees involved.But Award ticket and award upgrade are not applicable to the special passengers who required the stretcher service.
4.1.7 As of October 26, 2014, members who are issuing reward tickets or processing cabin upgrade awards in the ticketing office are requested to present the original plus copy of ID card of the person who is collecting the tickets or making the upgrades.
4.1.8 As of October 26, 2014, members who are demanding refund shall file their requests within 13 months after the date of the start of the trip (in case the first flight of the ticket is not used, the starting date shall be the issuing date), otherwise, China Southern Airlines shall have the right to refuse such refunds.
4.1.9 The documents required to provide upon the ticket refund are unused E-ticket verification or flight coupon and passenger coupon of paper ticket and the passengers' ID card (If entrusting someone else to get the award ticket, his ID card is required as well), as well as the membership number or card required.
4.1.10 Lost award tickets will not be replaced nor refunded.
4.1.11 Rules of change and refund in case of non-voluntary
4.1.11.1 For information on the application of non-voluntary change and refund of tickets, please refer to the General Conditions of Domestic/International Transportation of Passengers and Baggage of China Southern Airlines.
4.1.11.2 Principles of mileage refund out of non-voluntary change of tickets:
● In case of change of class, China Southern Airlines will hold the policy of refunding any surplus of mileage but demanding no supplemental mileage for any deficiency in respect of redemption for tickets or upgrades.
● In case of non-voluntary downgrade, the price difference will be calculated based on the class and the discount rate before it is fully refunded to the member’s account. In case of non-voluntary upgrade, the price difference will not be charged.
4.1.11.3 Principles of mileage refund out of non-voluntary refund of tickets
● If the passenger ticket is totally unused, the original paid mileage will be fully refunded.If the passenger ticket has been partially used,for China Southern Airlines domestic tickets, the mileage redeemed for the unused segments of the original class and discount rate will be refunded (to the extent that it does not exceed the original paid mileage), and no refund fee will be charged; for China Southern Airlines international (regional) tickets, the mileage difference between the original paid mileage and the mileage redeemed for the used segments of the original class and discount rate will be refunded, and no refund fee will be charged.
● If the passenger asks for a refund of ticket when the flight lands at any other terminal than the stopovers and is cancelled that day, the redeemed mileage from the landing station to the destination station with the same class and discount rate as the original paid mileage will be refunded (to the extent that it does not exceed the original paid mileage), and no refund fee will be charged. If the redemption standard for the distance from the landing station to the destination station cannot be obtained, the mileage to be refunded will be based on the flight distance from the landing station to the destination station. If the distance from the landing station to the destination station is less than half of the distance from the original departure station to the destination station, 50% of the original paid mileage will be refunded; if it is more than half of the distance, the original paid mileage will be totally refunded.
4.1.11.4 The mileage refunded in case of non-voluntary change or refund of tickets will obtain a validity of 36 months from the date of refund.
4.1.11.5 To apply for mileage refund out of non-voluntary change or refund of tickets, please go to the ticket offices directly subordinate to China Southern Airlines with relevant proofs of flights or call the sales &service hotline 95539.
4.1.12 Other transportation conditions not being listed are the same as the normal revenue ticket.