一、Insurance Products and Service Information

1、Insurance Products

(1)CSAir E-Travel Insurance

Insurance plan Insurance cover Amount insured
CSAir E-Travel Insurance Passenger accidental death and dismemberment RMB 1.2 million
Passenger accidental injury medical costs RMB 20,000
Flight delay RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600
Luggage delay RMB 500 for each 8-hour delay, with the maximum at RMB 1500
Loss and damage of checked luggage RMB 600
Loss of carry-on belongings RMB 1,000
Aircraft hijacking RMB 10,000

Premium

Insurance plan premium/person/flight
CSAir E-Travel Insurance RMB 30.00

(2)CSAir E-Travel Insurance(2015)

Insurance plan Insurance cover Amount insured
CSAir E-Travel Insurance(2015) Passenger accidental death and dismemberment RMB 600,000
Flight delay RMB300 for each 4-hour delay, with the maximum at RMB 900
Luggage delay RMB 500 for each 8-hour delay, with the maximum at RMB1500
Loss and damage of checked luggage RMB 600
Loss of carry-on belongings RMB 1,000
Aircraft hijacking RMB 1000

Premium

Insurance plan premium/person/flight
CSAir E-Travel Insurance (2015) RMB 20.00

(3)Clauses name、Approval number:

Clauses name Approval number
Rider of Ping An Travel Delay of Aviation Consigned Baggage Insurance Clause 平安财险(备-家财)[2009]N263号
Rider of Travel Insurance Clause for Loss of Hijacking of Ping An 平安财险(备-意外)[2012]附297号
Rider of Ping An Travel Loss of Baggage and Travel Document Insurance Clause 平安财险(备-家财)[2012]附306号
Rider of Individual Flight Delay Insurance Clause of Ping An (Suite A) 平安财险(备-家财)[2013]附9号
Ping An Aviation Accident Insurance Clause 平安财险(备-意外)[2013]主79号
Ping An Personal Air Consigned Luggage Loss Insurance Clause 平安财险(备-家财)[2014]主43号
Aviation delays loss Insurance Clauses 人保财险(备-家财)2013主7号
Hijackings Insurance Clauses 人保财险(备-家财)[2015]附 号
Domestic air passengers' luggage insurance clauses 人保(备案){2009}N103号
International air passengers' luggage insurance clauses 人保财险(备-货运){2013}主14号
Aviation passenger accident insurance clauses 人保财险(备-意外)[2013]主68号

(4)The sales and service supplier of these insurance products is Air Union Insurance Sales (Beijing) Co.,Ltd.,website: www.auib.com.cn 。

2、Customer service hotline:

(1)CSAIR:95539;

(2)AIR-UNION:400-810-2688;

(3)Ping An Property & Casualty has 41 branches in Beijing, Tianjin, Shandong, Sichuan, Guangdong and Jiangsu etc.,Customer service line:95511;

(4)PICC  has 38 branches in Beijing, Tianjin, Shandong, Sichuan, Guangdong and Jiangsu etc,Customer service line:020-95518;

(5)The applicant and the insureds declare and affirm that the applicant and the passengers (i.e. the insureds) agree on the enrollment and the sum insured, after they read all the insurance terms and accepted the provisions on such major issues as exclusions and surrender, and that they have provided authentic and accurate information for application and are willing to be liable for any concealment or false declaration.

3、Insured Period:The duration of insurance in this insurance contract starts when the insured gets through the security check before boarding the one-way flight (or the alternative flight arranged by the carrier) covered by the insurance policy (or the air transport of electronic one-way tickets marked with the premium) and terminates when the insured arrives at the final destination by the flights mentioned above and gets to the airport secured area.

4、Insurance coverage and features (Please refer to the above tables for the amount insured of CSAir E-Travel Insurance 2015)

(1)Passenger accidental death and dismemberment

We will make a one-off payment of the insurance benefit in case of accidental death, injury or disability of the insured when the insured take the public transportation means arranged by CSA.

(2)Passenger accidental injury medical costs

Medical costs caused by aviation accidents

(3)Flight delay

If the flight that the insured plans to take is delayed by 3 hours or more due to bad weather, natural disasters, mechanical failure, strikes, hijacking or sabotage, temporary protests of other air, maritime workers, terrorist acts, air traffic control or airline overbooking, and the insured does take the flight to the destination, he/she can make a claim.

If the flight that the insured plans to take is canceled due to any of the above reasons and the insured is delayed for three hours or more consecutively, the insured can make a claim, provided that the insured takes an alternative flight arranged by CSAir to the destination.

Compensation standard: RMB300 for 3-hour delay, RMB100 for additional one-hour delay, the maximum compensation being RMB600.

This insurance policy won’t underwrite the flight delay or cancellation caused by the flight seasonal plan adjustment.

(4)Luggage delay

For each delay of 8 hours of the checked luggage, the insured can get the compensation of RMB500, with the maximum amount of RMB1,500.

(5)Loss and damage of checked luggage

In case of damage and loss of the checked luggage occurring from the time of checking to the time of luggage claim, the insured can get the corresponding compensation, with the maximum amount of RMB600.

(6)Loss and damage of carry-on belongings

If the insured’s carry-on belongings are lost or damaged due to theft or robbery during the insured period, the insured can get compensation that can go up to RMB1,000.

(7)Aircraft hijacking

Should the insured run into a hijacking incident during travel, the insured can get a compensation of RMB10,000.

5、Age limit:The entry age of the insured must be within the scope from 14 days to 90 years old. For the insured aged from 71 years old to 90 years old, the insured amount shall be halved while the premium remains unchanged.

6、Insurance coverage limit:Each customer is limited to one purchase of insurance while the excessive part shall be void。

7、Premium payment: Passengers applying for this product shall pay the premium and the air fare at the same time.  

8、Insurance contract: Passengers choose to purchase this product while booking a plane ticket and payment of the premium shall constitute the signing of the insurance contract.

9、Insurance policy:The E-travel insurance adopts the innovative electronic insurance sales model. As a real paperless insurance product, it does not provide any paper insurance document. You can check and confirm your insurance policies by visiting the insurance company’s website or calling its customer service.

10、Insurance invoice: Insurance combines the premium invoice with the E-ticket, and the amount of premium is shown in the column of “premium” in the E-ticket.

11、Invoice delivery: Please refer to the buyer tips for how the e-ticket(s)/itinerary will be shipped.

12、Authenticity Checking Telephone Number

1、Customer service line of the China Southern Airlines Website : 40066-95539.

2、Customer service line of  the AIR UNION:400-810-2688。

3、Customer service line of  Ping An Insurance:95511

4、Customer service line of   PICC:020-95518

13、Information security: We undertake to keep the passengers' (the insureds) identity and enrollment information confidential and ensure trading security.

二、FAQS:

1、What is CSAir E- Travel insurance?

CSAir E-Travel insurance is underwritten by China Ping An Property Insurance Co., Ltd., China Taiping Insurance Group Ltd. and PICC Property and Casualty Company Limited.

This travel insurance especially provides a desirable travel protection plan for CSAir passengers. All passengers who book CSAir flights (including code-share flights) at www.csair.com can enjoy this unique travel protection plan.

2、What is the coverage of CSAir E-travel insurance?

(1)Accidental death and dismemberment

(2)Passenger accidental injury medical costs

(3) Flight delay (RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600)

(4) Luggage delay (RMB500 for every 8 hours of delay, with the maximum at RMB 1500)

(5) Loss and damage of checked luggage

(6) Loss and damage of carry-on belongings

(7).Aircraft hijacking

3、What is the premium for each policy?

    RMB30.

4、How can I buy CSAir E- Travel Insurance?

You can buy E- travel insurance when booking tickets at www.csair.com or through your mobile phone APP

5、Is there any age limit for CSAir E-Travel Insurance?

Yes, the insured must be CSAir passengers aged from 14 days to 90 years.

6、Do I have to designate the insurance beneficiary?

When buying the insurance, if you do not designate a beneficiary of death benefits, the death benefits will be paid to your heirs, other insurance benefits except death benefits will be paid directly to you or the insured.

7、Can I cancel my CSAir E-Travel Insurance? How do you cancel it?

If you cancel the flight, the insurance premium will be automatically returned with the ticket refund. You can also choose to just cancel the insurance. For more information, please call our customer service hotline 95539.

8、 If I change the CSAir flight, will the E-Travel Insurance I purchased still be valid?

Whether you change the CSAir flight voluntarily or involuntarily, as long as the actual carrier is still CSAir, your E-Travel Insurance will still be valid. If you change to a flight whose actual carrier is not CSAir, your E-Travel Insurance cannot be transferred to the new flight. Then you need to call our service hotline 40066-95539 to cancel the insurance in accordance with the insurance cancellation rules. The CSAir e-commerce counter will nor handle cancellation of insurance.

9、How should I file a claim for Passenger accidental death and dismemberment and injury medical costs?

Please refer to the insurance clauses

10、How should I apply for compensation for flight delay?

You need to submit a proof of “flight delay” issued by CSAir, including flight number and date, length of delay and reason of delay. Or you can ask CSAir to indicate time of arrival on your boarding pass and stamp it.For inquiries about claims, please call CSAir website service hotline 40066-95539.

11、 What documents are required when filing a claim for “loss and damage of checked luggage”?

You need to submit the following documents:

1. Written documents issued by the airline proving destruction, loss or damage of checked luggage and relevant proofs of indemnity;

2. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.

12、 What documents are required when filing a claim for “luggage delay”?

You need to submit the proof of “luggage delay” issued by CSAir, including the flight number and date as well as length of luggage delay.

13、  How should I apply for compensation for loss and damage of carry-on belongs?

You need to submit the following materials:

1. A list of lost and damaged carry-on belongs and the original invoice of any carry-on belongs that is worth more than RMB1,000;

2. The original documents of costs and handling charges for re-issuance of travel documents;

3. Police reports of third-party theft and robbery;

4. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.

14、 How should I file a claim for aircraft hijacking?

You need to submit the following materials:

1. The original written documents issued by local police, carrier or competent authorities;

2. Other related documents and materials needed for completing the claim form and required by CSAir.

15、How should I file a claim?

If you have bought an insurance product of Ping An Insurance, you can complete the claim form (Click here to download the claim form of Ping An Insurance ),Then you can call the number indicated above to contact Ping An Insurance for claim matters.

If you have purchased an insurance product of PICC Property and Casualty Company Limited, please call PICC P&C customer service hotline 020-95518 to file a claim.

16、Special tips for insurance claim

⑴The insurance company will begin to process your claim upon receiving your claim documents. For clarification or further follow-up of any matters, the insurance company claim representative will contact you within ten days.

⑵Where an accident occurs, please call the Ping An Insurance or PICC customer service center for reporting as soon as possible, so that their professional team can help the passengers have the claim settled efficiently.

⑶The means of public transportation:The means of public transportation covered by the insurance policy refer to the fixed wing aircraft operated by the airlines agreed between the insurer and insured, the airport shuttle buses and other buses arranged by the airlines agreed between the insurer and insured.

⑷Any insurance accidents happening on the direct flights bound for Afghanistan, Cuba, Democratic Republic of Congo, Iraq, Liberia, the Sudan and Syria or those happening during the travel in the countries mentioned above won’t be covered by this insurance policy.

⑸Any terrorists or terrorist organization members recognized by any states or international organizations and traders illegally dealing with drugs, nuclear weapons and biological or chemical weapons won’t be covered by this insurance policy.

⑹This insurance policy won’t underwrite the flight delay or cancellation caused by the flight seasonal plan adjustment.

17、Exclusions

Please refer to the insurance clauses.

三、Insurance Clauses

The contents above only provide a general summary of the product and don’t form a part of the insurance contract. Please refer to the insurance for more detailed contents and in case of discrepancy, the provisions in the contract shall prevail. “CSAir Ping An E-Travel Insurance Policy”, and “CSAir PICC E-Travel Insurance Policy”.

CSAir Ping An E-Travel Insurance Policy 

CSAir PICC E-Travel Insurance Policy