Check In at the Airport Check-in Counter

Is there a time limitation for getting my boarding pass?

Different flight courses and airports have different time requirements for when they need to stop the check-in. Generally, the time limitation is 30 minutes before the departure, but in some airports it is 45 minutes or even 1 hour before the departure. So we suggest you check the relevant information before travel, and leave enough time for check-in. Please consult the local airport with any questions.

Do I need to provide detailed information of any infants who are traveling with me when I go through check-in procedures at the counter?

Yes. You need to carry the birth certificate or household register of the infant and provide us with the detailed authenticityinformation for the infant.

Can I go through the boarding procedure of my flight during the daytime if I am leaving at midnight?

Yes, you can.

What is the check-in deadline for Air Express “Guangzhou - Changsha” and “Guangzhou - Wuhan”?

Contrary to general flights which stop the boarding procedure 45 minutes before the departure, Air Express “Guangzhou - Changsha” and “Guangzhou - Wuhan” provide the service of postponing the check-in deadline. All Air Express flights stop boarding procedures 30 minutes before their departure, which is 15 minutes later than for general flights, and thus meet the needs of the time-sensitive businessmen and tourists to a large extent as they arrive-and-leave.

What kind of convenient services are provided at an airport for taking Air Express “Guangzhou - Changsha” and “Guangzhou - Wuhan” ?

1. Delayed deadline service: Contrary to general flights which stop the boarding procedure 45 minutes before the departure, Air Express “Guangzhou - Changsha” and “Guangzhou - Wuhan” provide the service of postponing the deadline. All Air Express flights stop boarding procedure 30 minutes before the departure, which is 15 minutes later than for general flights, and thus meet the needs of the time-sensitive businessmen and tourists to a large extent as arrive-and-leave.

2. Express service channel: in order to save time, we will introduce various special express service channels to Air Express “Guangzhou - Changsha” and “Guangzhou - Wuhan” , details as follows (blank space means that the service is not available yet):

Departure airport	Special check-in counter	Special boarding channel	Special security check channel	Special luggage claim area
Guangzhou	Counter E1, E2, E3, E4	No. 123, No. 125 Boarding gate	No. 22 Security check channel	No. 12 luggage claim area
Wuhan	Counter B05	Boarding channel B01	No. 2, 3, 4 Security check channel
Changsha	Terminal C