Ticket changes                  Ticket refunds                  How to produce Proof of Delay

Baggage pickup                           Accommodations during flight delays

Ticket changes

Travelers who are eligible to change their ticket can follow these procedures:

Online:

Please contact the original ticket issuer to handle the change. Passengers who purchased their tickets on the official website of CSAIR can make changes at www.csair.com, while those who purchased their tickets on other websites need to go to the original ticketing website.

At the airport:

1. Premium Passengers

Domestic Premium Check-in Supervisor Counters are located at J01-J02 of Terminal 2; International Premium Check-in Supervisor Counters are located at Q01-02 of Terminal 2.

2. Domestic flights

If you are in the check-in area, please go to the Supervisor Counter E3 of Terminal 2 for relevant procedures;

If you are in the boarding area, please go to CSAIR’s Comprehensive Service Counter in Terminal 2 if you do not have any checked baggage, or go to the Supervisor Counter in the check-in area of Terminal 2 if you have any checked baggage.

3. International flights

In the case of a flight delay, passengers can change their tickets at the Supervisor Counters (N36 and P01) of Terminal 2.

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Ticket refunds

A ticket can be refunded only by the issuing party;

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How to produce Proof of Delay

You can print the Proof of Delay via CSAIR's self-service check-in kiosks, or apply for the electronic version via CSAIR's public WeChat account, app or official website.

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Baggage pickup

1. Domestic flights

In case of flight delay or cancellation, please pick up your baggage at the super-large baggage counter in the domestic departures hall; in case of massive flight delays or cancellations, please pick up your luggage at the following places:

1) Check-in area: at the exit of the domestic arrivals hall on the first floor.

2) Boarding area: from baggage carousel 41 in the arrivals hall on the first floor.

2. International flights

Pick up your luggage at CSAIR's check-in duty manager counter or at a designated area.

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Accommodations during flight delays

1. Hotel accommodation: You may check in at the desk near Gate 50 of the arrival hall on the first floor of Terminal T2.

2. Food: The waiting area near the boarding gate of the corresponding flight.

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