Earning Sky Pearl Mileage

How to accrue mileage with CSN Sky Pearl Club?

When you order seats, buy tickets, check-in or use products and services offered by our partners, please present your membership card or give your membership card number.

Until the appropriate mileage appears on your Sky Pearl account, please keep all boarding checks (copies of your e-ticket itinerary/ receipt and the original boarding check) and partner service, for possible retrospective mileage claims.

With CSN, how could I calculate the mileage accrual between two cities?

Log in skypearl.csair.com and inquire the mileage accrual between the two cities through “Inquiry of mileage between the two cities” in “Fast Search” Bar.

I took a flight with CSN last month, but the relevant mileage doesn’t appear on my account. What should I do?

The mileage reclaim on CSN flights:

You are advised to call the service hotline for sales of CSN (domestic: 95539 and international: 8620-86682000) providing the flight details (flight number, date, seat class/space and ticket number, etc.) or offer the copies of boarding check and paper ticket (or E-ticket Travel Verification) as the verification of mileage reclaim.

The mileage reclaim for airline partners’ flights:

Please mail both the original boarding check and copies of your paper ticket (e-ticket itinerary/ receipt) to Sky Pearl Club for mileage reclaim. Neither of them can be missed. You’re advised to send this by express mail to ensure its arrival.

The flight mileage retro claim is valid for six months after the completion of each given flight. Expired flights can not be accepted.

I stayed at a partner hotel last month, but the mileage doesn’t appear on my account. .What should I do?

Please keep the bills or receipts of the partner hotel for verification and make the mileage reclaim with the customer service center of the partner hotel.

Note: You could contact CSN for retrospective flight mileage claims with Accor Hotels, and that of Shangri-la Hotels & Resorts is accepted by both CSN and the hotel.

What is the validity period for retrospective flight mileage claims?

Retrospective flight mileage claims are valid for six months after the completion of each given flight. Expired flights are not accepted.

Which flights are eligible for mileage accrual?

The eligible flights for Sky Pearl Club member’s accrual include:

CSN scheduled, extra and code-share flights with CZ prefix.

SkyTeam partners’ flights prefixed by AM/AF/AZ/CO/OK/DL/KE/NW/SU/UX/KQ and operated by SkyTeam member Airlines. Sichuan Airlines flights coded by 3U;

Sichuan Airlines flights coded by 3U;

China Airlines flights both coded and operated by CI.

For details, please refer to CSN Sky Pearl Club website at skypearl.csair.com > Mileage Accrual > Airlines.

If my flight has been credited for the mileage account of CSN Sky Pearl Club, can it also be credited to other frequent flyer programs?

No, it can’t. If you take a flight of CSN or SkyTeam airline partners, for the same flight segment, members can only select one airline’ mileage accrual of frequent flyer programs.

Is the award ticket eligible for mileage accrual?

No. Mileage accrual is not available in the following situations.

1. No mileage will be credited for Award Travel. Mileage will be credited for the original booking class for the award upgrade obtained by mileage exchange and promotion or the situation of involuntary upgrade.

2. Mileage credit is not applied for airline company staff tickets (or other unpublished fares); travel agency reduced rates or other non-revenue tickets.

3. Charter flights are not eligible for mileage accrual, except the charter flights coded by CZ between China mainland and Taiwan district.

4. No mileage will be credited in case of voluntary or involuntary flight endorsement to other airlines’ flights, which are not eligible for Sky Pearl Club members to get accrual.

Are tickets with promotional prices eligible for mileage accrual?

Most CSN flight tickets can be used for mileage accrual, but the following price cabins (N, R, J, X, P, I, Z and O) are not eligible for mileage accrual.

For details, please refer to CSN Sky Pearl Club website at skypearl.csair.com > Mileage Accrual > Airlines > CSN.

Can I transfer credit card points into Sky Pearl Club mileage for the redemption of award tickets?

Yes, you can, please apply to bank partners for it.

For details of bank partners, please refer to CSN Sky Pearl Club website at skypearl.csair.com > Mileage Accrual > Banks.

Can I transfer points from China Mobile and China Unicom into Sky Pearl Club mileage for exchange with award tickets?

Yes, you can, please apply to the telecommunications operators.

For details, please refer to CSN Sky Pearl Club website at skypearl.csair.com > Mileage Accrual > telecommunications.

How to earn mileage when checking in to hotels and renting cars?

Please show your Sky Pearl Club membership card upon check-in and car rentals to our partners. Remember to keep your bill of hotel and car rentals until the appropriate mileage is credited into your Sky Pearl Club account. If the mileage for your hotel stay or car rental is not credited, please contact our partners for a retrospective mileage claims.

For details of our partners, please refer to CSN Sky Pearl Club website at skypearl.csair.com > Mileage Accrual.

How can I look up my information concerning mileage accrual?

Log in skypearl.csair.com and get access to your personal mileage account with membership card number and password or dial service hotline for sales of CSN (domestic: 95539 and international: 8620-86682000) to look up details of mileage accrual.

If my friend takes a flight, can it be credited to my mileage account of the Sky Pearl Club?

No, it can’t. The person who takes the flight and Sky Pearl Club member must be the same person.

If I buy a ticket for another person, whose account will the mileage be credited to?

Mileage can only be credited into the mileage account of the person who takes the flight. If your friend isn’t a member of Sky Pearl Club, please log on skypearl.csair.com to enroll it free of charge. The person who has registered to become a member of Sky Pearl Club has the opportunity to earn mileage awards.