Dear Passengers ,
Due to the earthquake that took place in Osaka on Jun 18, 2018, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.
1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before June 18, 2018, and whose air itinerary involves segment(s) between China and Osaka on China Southern flights departing on/after June 18, 2018 and on/before June 20, 2018.
2. Processing: For applicable tickets as defined above, if refund or change is processed on/before June 25, 2018, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed to the same route before June 25, 2018 for free once (including tickets whose fare rules indicate non-changeable). Changing to the flights after June 25, 2018 are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).
China Southern Airlines Company Limited
Jun 21, 2018