Diseased and Disabled

• 1. The booking for a stretcher case should not be later than 72 hours before the flight. In special cases, applications for stretcher cases submitted within 72 hours before the flight can be accepted only when the arrangement is available as responded by the company.


• 2. A stretcher case must be accompanied by at least one doctor or health care provider for the trip.

A patient may be accompanied by his or her family members or guardians for the trip if, according to the doctor’s certificate, no medical care is requiring during the trip.

Yes, but prior application with China Southern Airlines is required. Please refer to the detailed provisions on the wheelchair services.

Passengers who have no self-care ability and need to be cared for by others due to mental or physical handicaps (or diseases) are called diseased and disabled passengers.

• (I) Medical certificate or diagnosis certificate


• (1) Should a passenger be subject to any of the cases below, the company should have the right to ask the passenger to produce the medical certificate issued by a hospital approved by China Southern Airlines bearing the signature of a doctor of such hospital:


• (a). The passenger travels with a premature infant incubator;


• (b). The passenger will need oxygen therapy with medical oxygen devices;


• (c). The passenger will be subject to health threat to travel by plane or require special medical care;


• (d). The passenger is known to have been infected by a serious infectious disease, which can be prevented from infecting others after taking certain preventative measures.


• (2) Medical certificates or certificates of diagnosis in three copies: medical certificates or certificates of diagnosis should be filled out by medical institutions at county, city or equivalent level with the patients’ conditions and the results of diagnosis and bear the signatures of relevant doctors and the seals of the medical institutions. If you need to use the oxygen cylinder on the plane, please also specify the required oxygen flow.


• (3) Preventive measures against the spreading of passengers’ diseases or infections should be stated on medical certificates or certificates of diagnosis. Certificates are effective only when they are written within 96 hours before the flight, or within 48 hours if passengers are seriously ill.


• (4) On air lines between China and the US operated by China Southern Airlines, the medical certificates (or certificates of diagnosis) of disabled passengers meeting the requirements of boarding should be valid if and only if they are issued within 10 days from the beginning of the passengers’ trip (no medical certificates are required for the return trip).


• (II) Boarding Application for Special (Diseased or Disabled) Passengers


• (III)  Escorts

Please refer to Special Travel Requirements for details

Passengers who have no self-care ability and need to be cared for by others due to mental or physical handicaps (or diseases) are called diseased and disabled passengers.

1. 1. Because diseased and disabled passengers need special services and care, the total number of such passengers carried by each flight should be limited to avoid influencing services of other passengers.
   Other than airlines between China and the US, each flight has the following limitations for the number of unaccompanied disabled passengers who need help from others (excluding special cases like the Paralympic Games):

   Number of seats on the aircraft	Number limit	Number of seats on the aircraft	Number limit
   51-100	≤2	101-200	≤4
   201-400	≤6	Above 400	≤8



2. 2. Should the total number of disabled passengers exceeds the limit above, it is required to increase the escorts at the rate of 1: 1 provided that the total number of disabled passengers do not exceed twice the number limit above;


3. 3. Unless specially approved, in principle, each flight can only carry 1 stretcher case, who should be accompanied by at least one health care provider or family member when boarding; if an airliner has accepted a stretcher case, it will not accept any diseased or disabled passengers;


4. 4. When carrying a group of disabled passengers, the number of disabled passengers to board can be increased accordingly after increasing the escorts at the rate of 5:1 and taking corresponding measures;


5. 5. Limitations on the number of disabled passengers accepted have been cancelled on air lines between China and the US operated by China Southern Airlines, that’s to say, there will be no limitations on the number of disabled passengers, blind/deaf people, stretcher cases and wheelchair bound passengers, for instance, to be accepted.