Notice on Special Processing of Tickets Related to New Zealand Routes

Dear passengers,

Due to the terrorist attack taking place in New Zealand on March 15, 2019, in order to facilitate ticket cancellation or rescheduling, the applicable regulations are hereby notified as follows:

I.Applicable tickets:

The tickets with a number starting with 784, issued by China Southern Airlines before March 15, 2019 (included), and containing segments between China and New Zealand that are carried by China Southern Airlines and scheduled from March 15, 2019 (included) to March 31, 2019 (included).

II. Applicable Rules:

For the tickets that meet the above conditions, cancellation without a cancellation fee is granted for the used segments within the validity period of tickets (including the tickets ineligible for cancellation as per the original ticket rules); or such segments may be rescheduled for free once to the China-New Zealand routes carried by China Southern Airlines before April 30 (included). Rescheduling to flights after April 30 is subject to the rules applicable to voluntary rescheduling.


China Southern Airlines Company Limited

March 18, 2019