Order Methods

How to order duty-free goods during a flight

Travelers taking the CSAIR international flights can order duty-free goods in three ways, that is to say, you may place your order in flight, by telephone or via the Internet.

Order In-flight:
To order goods available on the return or the next flight, fill out the In-flight Order Form in the Guide for In-flight Duty-free Purchase;


Telephone Orders:

Please call 4001-000-019 to place your order 48 hours before departure, and the order service time is 8:00-22:00 every day.


Order Online:
Please visit our online duty-free store http://www.csairdutyfree.com/homeen.html to place an order 48 hours before departure.


Wechat Reservation:

Please follow our official wechat (No: csairdutyfree) to place an order 48 hours before departure.


For more details on ordering, please refer to the CSAIR Guide for In-flight Duty-free Purchase



Fly CZ, Discover the Amazing Canton

Show your 72-hour Transit Visa Exemption Permit and Boarding Pass of China Southern Airlines to enjoy discounts offered by our cooperative merchants in the sectors of accommodation, dining, scenic spots, recreation, shopping and ground transport.