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Travel Insurance

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What is CSAir E- Travel insurance?
CSAir E-Travel insurance is underwritten by China Ping An Property Insurance Co., Ltd., China Taiping Insurance Group Ltd. and PICC Property and Casualty Company Limited.
This travel insurance especially provides a desirable travel protection plan for CSAir passengers. All passengers who book CSAir flights (including code-share flights) at www.csair.com can enjoy this unique travel protection plan.
What is the coverage of CSAir E-travel insurance?
1. Accidental death and dismemberment
2. Passenger accidental injury medical costs
3. Flight delay (RMB300 for 3-hour delay, RMB 100 for additional one-hour delay, with the maximum at RMB 600)
4. Luggage delay (RMB500 for every 8 hours of delay)
5. Loss and damage of checked luggage
6. Loss and damage of carry-on belongings
7. Aircraft hijacking
What is the premium for each policy?
RMB30.
How can I buy CSAir E- Travel Insurance?
You can buy E- travel insurance when booking tickets atwww.csair.com or through your mobile phone APP.
Is there any age limit for CSAir E-Travel Insurance?
Yes, the insured must be CSAir passengers aged from 14 days to 90 years.
Do I have to designate the insurance beneficiary?
When buying the insurance, if you do not designate a beneficiary of death benefits, the death benefits will be paid to your heirs, other insurance benefits except death benefits will be paid directly to you or the insured.
Can I cancel my CSAir E-Travel Insurance? How do you cancel it?
Yes. If you cancel the flight, the insurance premium will be automatically returned with the ticket refund. You can also choose to just cancel the insurance. For more information, please call our customer service hotline 95539.
If I change the CSAir flight, will the E-Travel Insurance I purchased still be valid?
Whether you change the CSAir flight voluntarily or involuntarily, as long as the actual carrier is still CSAir, your E-Travel Insurance will still be valid. If you change to a flight whose actual carrier is not CSAir, your E-Travel Insurance cannot be transferred to the new flight. Then you need to call our service hotline 40066-95539 to cancel the insurance in accordance with the insurance cancellation rules. The CSAir e-commerce counter will nor handle cancellation of insurance.
How should I apply for compensation for flight delay?

You need to submit a proof of “flight delay” issued by CSAir, including flight number and date, length of delay and reason of delay. Or you can ask CSAir to indicate time of arrival on your boarding pass and stamp it.

For inquiries about claims, please call CSAir website service hotline 40066-95539.

What documents are required when filing a claim for “loss and damage of checked luggage”?

You need to submit the following documents:

1. Written documents issued by the airline proving destruction, loss or damage of checked luggage and relevant proofs of indemnity;

2. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.

What documents are required when filing a claim for “luggage delay”?
You need to submit the proof of “luggage delay” issued by CSAir, including the flight number and date as well as length of luggage delay.
How should I apply for compensation for loss and damage of carry-on belongs?
1. A list of lost and damaged carry-on belongs and the original invoice of any carry-on belongs that is worth more than RMB1,000;
1. A list of lost and damaged carry-on belongs and the original invoice of any carry-on belongs that is worth more than RMB1,000;
2. The original documents of costs and handling charges for re-issuance of travel documents;
3. Police reports of third-party theft and robbery;
4. Other related documents and materials needed for completing the claim form and required by Ping An Insurance.
How should I file a claim for aircraft hijacking?
You need to submit the following materials:
1. The original written documents issued by local police, carrier or competent authorities;
2. Other related documents and materials needed for completing the claim form and required by CSAir.
How should I file a claim?
If you have bought an insurance product of Ping An Insurance, you can complete the claim form (Click here to download the claim form of Ping An Insurance). Then you can call the number indicated above to contact Ping An Insurance for claim matters.
If you have purchased an insurance product of China Taiping Insurance Group Ltd., you can visit http://apply.htlp-serv.com:8088/huatai/action/airDelay to file a claim for travel delay. If in doubt, please call 95589. To file a claim for accidental death and dismemberment, please call Taiping Insurance service hotline 95589. To file a claim for other liability, please call 400-6266-110.
If you have purchased an insurance product of PICC Property and Casualty Company Limited, please call PICC P&C customer service hotline 95518 to file a claim.
How long does take to process my claim?
The insurance company will begin to process your claim upon receiving your claim documents. For clarification or further follow-up of any matters, the insurance company claim representative will contact you within ten days.
How should I demand an insurance invoice?
Ping An Insurance combines the premium invoice with the E-ticket, and the amount of premium is shown in the column of “premium” in the E-ticket.
Currently, China Taiping and PICC does not print the premium on the E-ticket. You need to ask China Taiping or PICC customer service to post the insurance invoice separately.
China Taiping Customer Service Hotline: 95589
PICC Customer Service Hotline: 020-83183929
Where do I check my insurance policy?
The E-travel insurance adopts the innovative electronic insurance sales model. As a real paperless insurance product, it does not provide any paper insurance document. You can check and confirm your insurance policies by visiting the insurance company’s website or calling its customer service.
Ping An Insurance Tel: 95511 Website: http://one.pingan.com/
China Taiping Tel: 95589 Website: http://www.cntaiping.com/
PICC Tel: 95518 Website: http://www.epicc.com.cn/fuwu/baoxianbaodanlipei/