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Easy Card

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What are the advantages of Easy Card?

Registered Easy Card user could buy tickets at special preferential airfare for Easy Card on China Southern Airlines website. Before you buy the preferential airfare, please make sure you have registered and opened Easy Card account.

How to open Easy Card Function?

Easy Card could only be applied for account open by the members of China Southern Airlines Sky Pearl Club registered with ID No. Before using Easy Card, the members of Sky Pearl Club should open Easy Card via the function of "Open Easy Card" under "My Bookings", and the Easy Card function will be opened after you fill the registration information and accept the service articles.

How to pay with Easy Card?

After the function of Easy Card is opened, it needs to top up the Easy Card account with the amount of minimum limit to activate. The money in Easy Card account could not be refunded and withdrawn, and the balance could be used for next purchase. If refund is conducted, the money is directly returned to the paid Easy Card account. Website of Easy Card account management: https://www.anyepay.com

How about the charge if a related change occurs after a discount ticket is purchased through an Easy Card?

After purchasing a ticket, if a passenger needs to change his or her flight, date and cabin class, China Southern Airlines will process the request according to actual situation and fare rules. Passengers shall ask for the voluntary change based on the time limit set by China Southern Airlines and pay for the charge in compliance with the fare rules of the original ticket; if passengers need to upgrade their cabin classes, they should pay for the price difference between the original ticket and upgraded ticket.

What is a China Southern Airlines Easy Card?

Easy Card is jointly issued by China Southern Airlines and China UnionPay, aiming at the virtual E-payment card of the users who buy tickets on China Southern Airlines website. Easy Card could be used for the online payment when buying ticket, insurance etc. via China Southern Airlines website, and could be the account of user's points accumulation and discount management. Easy Card user could buy tickets with cheaper price, and could accumulate points in accordance with the existing rules of members of the Sky Pearl Club together with miles accumulation, and the accumulated points could be used in various activities on China Southern Airlines website.

What are the differences between Easy Card and YixingCard?

Both Easy Card and YixingCard are jointly issued by both China Southern Airlines and China UnionPay, and all its holders could enjoy special preferential airfare. Comparing with YixingCard, Easy Card uses E-mail as account number, which is easier to remember and convenient to use; and it is rechargeable and you have no need to change account number again and again.

Where to find the option of "Open Easy Card"?

Easy Card could only be applied for account open by the members of China Southern Airlines's Sky Pearl Club, and the passengers who use website member login should bind their member name with the member name of Sky Pearl Club. After login, you may find the option of "Open Easy Card" under "Easy Card" in "Order management".

Can the money in Easy Card account be withdrawn, refunded or transferred to other accounts?

The money in Easy Card account can not be refunded, withdrawn or transferred to other accounts in any case, and the money could only be used for future ticket purchase. If ticket refunding occurs, the money will be refunded to the paid Easy Card account.

How to modify the certificate type and No.?

When an Easy Card user buys tickets at special preferential airfare, the Easy Card user shall be one of the passengers and his/her information will be filled automatically, which comes from the information provided by the user when register the member of Sky Pearl Club. If a passenger dissents with these information, the system will automatically update the passenger's information after the passenger's information updates of member of Sky Pearl Club in accordance with the existing regulations of China Southern Airlines.

I did not receive the confirmation E-mail after I register Easy Card account. What should I do?

Please login the Easy Card management system with your E-mail and password with which your have registered, and resend confirmation E-mail, or change another E-mail address and send again. If you change your E-mail address, the account name will also be changed, and the previously set E-mail address will be invalid.

How to retrieve my password and the answer to password protection question if I forget?

Please click the "Forget password" on the login webpage of the Easy Card management system, find your password via Sky Pearl Card No. or Easy Card account name, and you must input the correct answer to the password protection question. If you forget your registered E-mail address and password protection question, please dial customer service hotline 400-716-7776 to restore the password protection question. And you will receive an E-mail sent by the customer service asking you to reset the password protection question after your information is verified.

How to calculate the validity period of the money in Easy Card account?

Each sum of deposit money should be used up within two years starting from the deposit date, and the expired money will be frozen. After that, you need to deposit the same amount as the previous deposit within six months to activate the frozen money (ex. You have deposited RMB 1,000 Yuan, but not used up during the period of validity, thus you need to deposit another RMB 1,000 Yuan), otherwise, this sum of money will be deducted by China Southern Airlines as breach penalty. After activated, the two sums of money shall be used up within two years starting from the frozen date of the first sum of money, otherwise, the two sums of money will be frozen again.

Does the paying card which deposit money to Easy Card need to open E-bank?

Yes, sure.

Can I buy tickets for others?

When an Easy Card user buys tickets at special preferential airfare, the Easy Card user shall be one of the passengers. When an Easy Card user buys non-special preferential airfare for Easy Card, the limitation is invalid, and the Easy Card user could buy tickets for others. When buying non-special preferential airfare, the normal booking procedures shall be complied, and users have no need to choose "I want to pay with Easy Card" when choosing flight, but just need to choose Easy Card to pay.

I have bought tickets with Easy Card, and could I get cash back if I choose refunding?

No. when refunding of the ticket bought with Easy Card occurs, the airfare could only be refunded to the paid Easy Card account.

Can the miles be accumulated when buying ticket with Easy Card?

The miles of the passengers who buy tickets with Easy Card will be accumulated in accordance with the existing regulations of Sky Pearl Club.

What's the use of points obtained during consumption with Easy Card?

The points obtained during the consumption with Easy Card could be used in various China Southern Airlines activities, the points will be deducted in accordance with the activity regulations, and the calculation rule of points shall be RMB 1 Yuan 1 point.

How to know if I have coupon?

You can inquire via the website of Easy Card account management: www.anyepay.com.

The points may be used for lucky draw. How can I know whether I have won a prize or not?

The winners' list will be published in the "Recent news" on the homepage of Easy Card management system.

My points are enough to participate in several rounds of lucky draw. Can I participate in a same draw for multiple times?

Yes, if your points are enough.

Is there a validity period for the consumption points of my Easy Card?

No. We will inform you ahead of time if related rules have been modified.

Can I transfer the points of my Easy Card to others?

The consumption points of Easy Card could only be used by the cardholder, its transferring is not allowed.

Are there any limitations to the sum deposited to Easy Card account?

The first deposit has a minimum limitation of RMB 1,000 Yuan, and the second deposit has a minimum limitation of RMB ten Yuan.