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Earn Miles

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1.I’m going to take a flight of China Southern Airlines, how can I calculate the cumulative mileage between two cities?

Please log in China Southern Airlines SkyPearl’s website (skypearl.csair.com), where you can check the cumulative mileage in kilometers between two cities from "Accrual Calculator.

2.How to earn China Southern Airlines SkyPearl mileage?
When you order seat, buy ticket, check-in or use products and services offered by our partners, please present your membership card or give your membership card number.
Before the appropriate miles appears on your Sky Pearl account, please keep all boarding checks (copies of your e-ticket itinerary/ receipt and the original boarding check) and partner service, for possible miles claim.

3.I took a flight of China Southern Airlines last month, but relevant miles don't appear on my account, how could I do?
Claim miles on China Southern Airlines flights:
You are advised to call service hotline for sales of China Southern Airlines (Mainland: 95539 and International: +86-20-86682000) and provide the flight details (flight number, date, seat class/space and ticket number, etc.) or offer the copies of boarding pass and paper ticket (or E-ticket Travel Verification) as the verification of miles reclaim.

Claim miles on airline partners' flights:
Please mail both the original boarding check and copies of paper ticket (E-ticket itinerary/ receipt) to Sky Pearl Club for the miles claim. Neither of them can be missed. You're advised to mail by the express to ensure its arrival.

The flight miles claim is valid within six months after the completion of each given flight. The expired flights are not acceptable.
4.I stayed at a partner hotel last month, but miles don't appear on my account, how could I do?
Please keep the bill or receipt of the partner hotel as the verification and make the miles claim with customer service center of the partner hotel.
Note: You need to contact China Southern Airlines for flight miles claim with Accor Hotels, and that of Shangri-La Hotels & Resorts is accepted by both China Southern Airlines and the hotel.
5.I stayed at a partner hotel last month, but miles don't appear on my account, how could I do?
Please keep the bill or receipt of the partner hotel as the verification and make the miles claim with customer service center of the partner hotel.

Note: You could contact China Southern Airlines for flight miles claim with Accor Hotels, and that of Shangri-la Hotels & Resorts is accepted by both China Southern Airlines and the hotel.
6.Which flights are eligible for miles earnings?

China Southern Airlines SkyPearl Members can earn mileages by taking the following flights (at qualified classes): 

•          All China Southern Airlines flights with the flight numbers starting with "CZ";

•          Flights bearing codes of SkyTeam partners (AM/AF/KL/AZ/ OK/DL/KE/SV/ME/SU/VN/KQ/ UX/RO/MU/FM/CI/AE/MF/AR) and actually operated by SkyTeam members;

•          All flights of Sichuan Airlines bearing the flight code of 3U;

For details, please go to SkyPearl’s website (skypearl.csair.com) > Earn Mileage > Airlines.

7.If my flight has been credited to miles account of Sky Pearl Club, can it also be credited to other frequent flyer programs?

No, when taking flights of China Southern Airlines and its partners, the same segment can only be credited to the frequent flyer program of one of the airlines companies.

8.Is award ticket eligible for miles earnings?
No. The following situations are not eligible for miles earnings:
1. No miles will be credited for Award Travel. Miles will be credited in the original booking class for the award upgrade obtained by miles exchange and promotion or the situation of involuntary upgrade.
2. Miles credit is not granted for airline company staff ticket (or other unpublished fares); travel agency reduced rates or other non-revenue tickets.
3. The charter flight is not eligible for miles earnings, except the charter flights coded by CZ between China mainland and Taiwan district.
4. No miles will be credited in case of voluntary or involuntary flight endorsement to other airlines' flights, which is not eligible for Sky Pearl Club members to earn.
9.Are tickets with promotional price eligible for miles earnings?

Tickets of most prices bought from China Southern Airlines can earn mileages, excluding the following cases (domestic flights in mainland China: O, Z, T, N, R, G, X; regional and international flights: O, Z, G, R, X).

For details, please go to China Southern Airlines SkyPearl’s website (skypearl.csair.com) "Earning Mileage" > Airlines > China Southern Airlines.

10.Can I transfer credit card points into Sky Pearl Club miles for redeeming award ticket?

Yes, you can apply for it with our bank partners.

For the list of banking partners, please go to SkyPearl’s website (skypearl.csair.com) > Earning Mileage > Credit Cards.


11.Can I transfer points of China Mobile and China Unicom into Sky Pearl Club miles for exchange award ticket?

Yes, you can apply for it with the operators.

For details, please go to SkyPearl’ website (skypearl.csair.com) "Earning Mileage" > Other Airline Partners.


12.How to earn miles when checking in hotels and renting cars?
Please show your Sky Pearl Club membership card upon check-in and car rentals to our partners. Remember to keep your bill of hotel and car rentals until the appropriate miles is credited into your Sky Pearl Club account. If the miles for your hotel stay or car rental is not credited, please contact our partners for a miles claim.

For the list of partners, please go to China Southern Airlines SkyPearl’ website (skypearl.csair.com) > Claim Mileages


13.How to look up my information about miles earnings?
Log in skypearl.csair.com and get access to your personal miles account with membership card number and password or dial service hotline for sales of China Southern Airlines (Mainland: 95539 and International: +86-20-86682000) to look up details of miles earnings.
14.If my friend takes a flight, can it be credited into my miles account of Sky Pearl Club?
No, it can't. The person who takes a flight and member of Sky Pearl Club must be the same.
15.If I buy a ticket for other person, whose miles account will be credited into?
Miles can only be credited into miles account of the person who takes a flight. If your friend isn't a member of Sky Pearl Club, please log on skypearl.csair.com to enroll it free of charge. The person who registers to become a member of Sky Pearl Club has the opportunity to earn miles award.