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SkyTeam

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1.What is SkyTeam?

"SkyTeam" is one of the world’s top three airline alliances and its members include: China Southern Airlines, Aeroflot, Aerolíneas Argentinas, AeroMexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern Airlines, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM, Korean Air, Middle East Airlines, Saudia, TAROM, Vietnam Airlines, Xiamen Airlines.

China Southern Airlines and SkyTeam partners provide you with more opportunities for earning mileages as well as more destinations and schedules for redeeming award tickets.


2.How to earn miles by taking flights of SkyTeam?

•Earning mileage:

Please present your membership card or provide your membership card number when transacting reservation, ticketing or check-in procedures. 

Before the mileage has been credited into your account, please keep your boarding certificates (copy of the e-ticket itinerary and original of the boarding pass) properly as the supporting documents for claiming miles.

• How to reclaim mileage:

Mail: Please mail all necessary documents (boarding pass and copy of receipt) to The SkyPearl Club. Please write your FFP membership card number on all the documents. Our address is: China Southern Airlines SkyPearl Club, Feiyun East Street 35, Jichang Road, Guangzhou, 510405, China.

To avoiding losing documents, we suggest you to use registered mail or express delivery service and specify your Sky Peal card number on the documents. 

Counter: Please submit your boarding pass and copy of receipt to any SkyPearl Club Service Center

For details, please go to China Southern Airlines Sky Pearl’ website (skypearl.csair.com) > Earning Mileage > Claim Mileages


3.Can miles in other SkyTeam Airline Partners' clubs be merged to miles account of Sky Pearl Club?
Miles in other SkyTeam Airline Partners' clubs are not allowed to be merged to miles account of Sky Pearl Club and taken into use. In addition, miles in Sky Pearl Club cannot be merged to miles account of other SkyTeam Airline Partners and taken into use. However, if members of Sky Pearl Club take flights of SkyTeam Airlines, the miles herein can be credited to miles account of Sky Pearl Club and the accumulated miles can be used to redeem award tickets of other SkyTeam Airline Partners.
4.Can miles in Sky Pearl Club be used for redeeming award tickets and award upgrades of other SkyTeam Airline Partners?

Yes. Since China Southern Airlines becomes a member of SkyTeam, members of Sky Pearl Club can use miles in Sky Pearl Club to redeem award tickets and award upgrades of other SkyTeam Airline Partners.

For details, please refer to China Southern Airlines Sky Pearl Club website at skypearl.csair.com > Redeem Miles > SkyTeam Award Ticket/ SkyTeam Award Upgrade.

5.As Sky Pearl Club Gold and Silver Card members, can they enjoy elite benefits, such as Priority Baggage Handling when they take flights of other SkyTeam Airline Partners?

Yes, they can. Since China Southern Airlines becomes a member of SkyTeam, when Sky Pearl Club Gold card and Silver card members take international flights of any one SkyTeam Airline, they are eligible to the SkyTeam Elite Benefits listed as follows: preselecting of preferred seating, priority standby, premium check-in at elite counter and priority boarding. In addition, as Sky Pearl Club Gold card member, you are eligible to more SkyTeam Elite plus benefits listed below: assurance of reservation of economic Y-class when tickets are sold out, VIP lounge (one companion allowed to be invited in) and priority baggage handling. Besides, when traveling on flights provided by China Southern Airlines or SkyTeam Airline Partners, Sky Pearl Club Gold card and Silver card members can enjoy an extra 30% and 15% elite award miles.

For details, please refer to China Southern Airlines Sky Pearl Club website at skypearl.csair.com> About Sky Pearl Club>Elite Benefits.