1. For members with gold and silver cards, unused mileages as for their gold and silver card membership will be automatically extended in full amounts for 12 months upon expiry, the extended mileages will be further extended automatically upon expiry if not used and the members are still with gold card or silver card membership. Therefore, during the gold and silver card membership period of members with gold and silver cards, the mileages will never be overdue; however, if they degraded from gold card or silver card members into base card members, policies for the period of validity for base cards will be followed.
2. A base card member may register to participate in the “China Southern Airlines SkyPearl Mileage Extension Program” before the expiry of his or her mileages, and after the registration, he or she may pay 20% of his or her mileages in exchange of the period of validity for another 12 months (namely, the 80% will be extended by 12 months), while mileages already extended cannot be further extended. If you fail to register to participate in the “China Southern Airlines SkyPearl Mileage Extension Program” before the expiry, all unused mileages will be cleared upon expiry.
The mileages will be deducted in order from the one with the earliest date of expiry.
For example, there are mileages A and B in a member’s account, with A valid till Mar 31, 2013 and B valid till Dec 31, 2013, A will be deducted before B upon redemption for awards.
Under the new rules for period of validity of SkyPearl mileage, in case of a mileage refund transaction,
• For voluntary refund: the period of validity for the refunded mileage will be the same to that of the mileage used for the redemption, and only mileages within the period of validity can be refunded.
The handling fee for ticket refund should be deducted from the mileage with the date of expiry.• For involuntary refund such as cancellation of the flight: the refunded mileage will be assigned another period of validity of 36 months on the basis of the date of refund.