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1.What is the Sky Pearl Club?

CSAIR SkyPearl Club is the frequent flyer program of China Southern Airlines. Together with our service hotline 95539, SkyPearl Club service counters and frequent flyer service branch centers located at airports, we offer SkyPearl members comprehensive and convenient services. Today, SkyPearl members can earn and redeem mileages not only by taking flights of CSAIR, but also by taking flights of our airline partners such as Sichuan Airlines and China Airlines.

With alliance partners of SkyTeam, CSAIR SkyPearl Club members can earn mileages either by flying CSAIR’s segments or segments of other SkyTeam member airlines (including Aeroflot, Aerolíneas Argentinas, AeroMexico, Air Europa, Air France, Alitalia, China Airlines, China Eastern Airlines, Czech Airlines, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM, Korean Air, MEA, Saudi Arabian Airlines, TAROM, Vietnam Airlines and Xiamen Airlines) within the SkyTeam global network. The mileage will be counted into Elite Qualifying Miles (EQM) and Elite Qualifying Segment (EQS), helping you to gain SkyPearl Elite access quicker.

In addition, more channels to earn mileages are available for CSAIR SkyPearl members through extensive cross-industry cooperation.

Hotels including Shangri-La Hotels and Resorts; Marriott International; Best Western International; InterContinental Hotels Group; Accor Hotels; Mandarin Oriental Hotel Group; Langham Hotels International; Jinling Hotels & Resorts; THE GARDEN HOTEL; 7 days Inn; China Mobile, China Unicom, China Guangfa Bank; BOC Group, Bank of China, Bank of Communication, China Merchants Bank, Industrial Bank, Shanghai Pudong Development Bank, C-trips, Hertz, Avis Car Rental, Top 1 Car Rental and other partners in different industries have provided SkyPearl members with value-added services and mileage awards.


2.What benefits can I enjoy after joining SkyPearl Club?

CSAIR SkyPearl Club is the frequent flyer program of China Southern Airlines.

Become a member of CSAIR SkyPearl member, you can get vital mileage rewards every time you fly with us or other alliance airlines of us, as well as using products and services of banks, hotels or other partners. The mileage can be used to redeem for free flights and reward upgrades.

Gold and Silver card members can further enjoy check-in priority, VIP lounges and other benefits when travelling with CSAIR and SkyTeam to make your trip more convenient and comfortable.


3.How to join in Sky Pearl Club?

Log in the website of CSAIR SkyPearl Club (http://skypearl.csair.com/cn/index.html), where you can easily register the membership. You may have the chance to get mileage rewards if you register online.

Call our sales service hotline (95539 for domestic users and 86-20-86682000 for international users) to apply for membership.

Fill in the Membership Application Form at our ticketing offices at airports or on CSAIR flights to apply for membership.

4.Do I have to pay for joining Sky Pearl Club?
No. It is free of charge.
5.How to fill in the name on application form? May I use a nickname?

Please make sure that the name entered is consistent with your travel documents (ID card, passport, etc.). Nickname is not allowed. Please fill in your appellation accurately. Such personal information will be printed on your membership card so that we can provide you with better services.

6.Why do I have to provide my mobile phone number?

We will send your SkyPearl membership card number to your mobile phone so that you can check it at any time and use it for mileage accumulation. You can also learn about changes in your mileage account on a timely basis via mileage receipt and consumption notification messages sent to your mobile phone.  Subscribers of China Mobile, China Unicom and China Telecom can enjoy such SMS notification service.

7.I just joined the club, but why haven’t I received my membership car so far?

All members of China Southern Airlines Sky Pearl Club can download e-membership cards on the official website of China Southern Airlines, WeChat public accounts “CS95539” or “www_scair_com” and China Southern Airlines APP after joining the Club. Foreign members and members from Hong Kong, Macao and Taiwan can still obtain physical membership cards; other members can call 95539 or log in to the official website of China Southern Airlines to apply for physical cards.

8.How to get Manual?

Go to Sky Pearl’s website at skypearl.csair.com, and download the Membership Guide from "Toolbar > Manual".

9.Can my children become members of Sky Pearl Club?
Membership in Sky Pearl Club is free to all passengers over 12-year-old who accept the Program Rules and Conditions described herein, except where and to the extent such membership is prohibited by law or regulation.
10.Can flight records be used for miles accumulation before becoming a member of Sky Pearl Club?

The  mileages  of  the valid  flights before your enrollment date and within the reclaim  validity could be re-claimed