Special Passengers Rules

From March 24, 2016, CSAir begins to accept service requests raised by the disabled. After buying tickets, the disabled passengers can log into the CSAir official website and apply for special services on the page Disabled Service Request. These services include wheelchair ramp service (WCHR), wheelchair elevator service (WCHS), wheelchair cabin service (WCHC), wheelchair onboard service (WCOB), electric wheelchair consignment service, and services for unescorted blind passengers (BLND), deaf-mute passengers (DEAF) and passengers with service dogs (PETC) (for the deaf-mute, the blind or mental assistance).  

These special services are only offered to applicants whose flights are undertaken by CSAir exclusively. If passengers have booked connecting flights or round-trip flights that involve other airline companies, please apply to the corresponding companies for similar services.

To find out more about applying for special services, passengers can consult a China Southern Airlines ticketing office or dial 4006695539 to contact the customer service center.

Application for transportation of donated organs: Personnel from organ procurement organizations transporting donated organs should contact China Southern Airlines on 95539 to apply for a transportation guarantee at least four hours prior to the scheduled departure. Personnel should prepare all relevant documents for air transportation of donated organs, and ensure correct packaging of the organs.

1. Certificate of Diagnosis

(1)In one of the following circumstances, CSAIR has the right to demand passengers show the Certificate of Diagnosis issued by the hospital recognized by CSAIR and signed by the doctor/physician for the passenger;

a. The passengers carry premature infant incubators on board.

b. The passengers need medical oxygen equipment during flights(At present, CSAir has airborne oxygen tanks only for emergency use while airborne medical oxygen equipment is unavailable, therefore, medical oxygen services are not provided on planes.).

c. Taking the flight poses potential risks to the passenger, or the passenger needs special medical care during the flight.  

d. The passengers have contracted severe infectious diseases but will not infect others if proper preventive measures are taken.

(2) Medical certificates or certificates of diagnosis are needed in triplicate. The patients’ conditions and the results of diagnosis should be written on the certificates by hospitals at county or city level, and the certificates should also have doctors’ signatures and hospitals’ stamps on them. 

(3)Preventive measures to protect against spreading passengers’ diseases or infections should be stated on medical certificates or certificates of diagnosis. Certificates are valid only when they are issued within 96 hours of the flight departing or within 48 hours if passengers are seriously ill.

(4) For the disabled passengers, their medical certificates or certificates of diagnosis should be written within 10 days since their journeys start (and new certificates are not required on return journeys). Preventive measures against the spreading of passengers’ diseases or infections should be stated on certificates. Certificates are effective only when they are written within 96 hours before the flight, or within 48 hours if passengers are seriously ill. The medical certificates required for the disabled to prove that they can take the flight safely without medical assistance should be written within 10 days before departure.

2.Boarding Applications of Special (Invalid) Passengers

If a passenger applies for special services during the flights in ticket offices directly under CSAir or customer service center, boarding applications should be offered in paper form.

(1)The passenger who apply for special services should write “Boarding Applications of Special (Invalid) Passengers” in triplicate, which state that the passenger is accountable for conditions like disease aggravation, death, or being harmful to others.

(2)“Boarding Applications of Special (Invalid) Passengers” should be signed by the passenger in person. But if he/she is unable to do so, the signature of his/her families or guardians are also effective.

(3)CSAir is not excused from the liability of loss, damage or death of wheelchairs or service animals that disabled passengers have checked in China-US flights.

3. Accompanying Persons

(1) Accompanying persons should state that they are accompanying others when reserving their seats and their tickets should be purchased separately. Accompanying persons and the accompanied disabled passenger(s) should take the same flight.

(2) Accompanying persons should be able to take care of the disabled passenger(s) and help them to evacuate in an emergency. Accompanying persons should also sit next to the disabled passenger(s).

Gentle Reminder:

All of the featured check-in services (including online check-in, SMS check-in and self-service check-in) are not offered to special passengers or passengers who have to check in with other certificates (including important passengers, injured or ill passengers, disabled passengers, disabled veterans or policemen, pregnant women, unaccompanied elderly people or children, and passengers in need of special meals). These passengers should therefore check in at a China Southern Airlines’ check-in counter with their valid identification documents used when purchasing their ticket and other certificates as required.