Chicago O'Hare International Airport
PO Box 66142 Chicago, Illinois 60666, USA
Telefon: (773) 686 2200 or 1 800 832 6352 (customer service hotline)
The airport is situated 29km (18 miles) northwest of Chicago.
The airport lies on I-190. To reach I-190 from central Chicago, take I-90; from the north and south suburbs, take I-294; from the west suburbs, take I-88, then I-294.
A multi-level parking garage and additional ground level car parks (Lots B and C) service Terminals 1, 2 and 3. Hourly, daily and valet parking is available. Lot D has hourly and daily parking for the International Terminal. There are also two car parks available forlong-term parking (Lots E and G). Lot E is connected to the ATS rail system connecting all terminals; shuttle buses to the terminals are also available. A third long-term car park, Lot F, is closed until further notice. General parking information is available 24 hours a day (tel: (773) 686 7530).
All major car hire companies are represented, including Avis. Companies are located on the lower level near baggage reclaim in Terminals 1, 2 and 3. Many companies at the airport run free shuttle buses to pick-up and drop-off areas. There are no car hire companies in Terminal 5, although courtesy telephones are available on the lower level of the terminal and can be used to book a car.
The Chicago Transit Authority (CTA) (tel: 1 888 968 7282; www.transitchicago.com) runs the 24-hour Metra service to downtown Chicago. The CTA station is located on the lowest level of the main parking garage at Terminals 1, 2 and 3 (accessible from Terminal 5 on the ATS system). Metra North Central commuter trains serves destinations in Lake and northern Cook counties, with five daily inbound and outbound trains between Antioch and Chicago Union Station. The station at the airport is situated near the remote long-term car parks and is on the ATS system.
Continental Airport Express shuttle buses (tel: (773) 247 1200; www.airportexpress.com) depart from all terminals for central Chicago and northern destinations. There is also an hourly shuttle and coach services to Midway Airport. There are a number of regional services available from the airport. The Bus and Shuttle Centre is located on the ground level of Terminal 5 car park. This is the pick-up point for most bus, shuttle and regional services, including hotel courtesy buses. Public transport services are available for disabled travellers.
There are taxi ranks outside the Arrivals area of each terminal (journey time: 30-45 minutes to central Chicago).
Information desks (tel: (773) 686 2200) are available in Terminals 1, 3 and 5. Multi-lingual staff are on hand to provide information and assist passengers with directions, 24 hours a day. Two Travelers Aid booths are located in Terminal 2.
Money and communications:
There is a full service bank, ATMs, bureau de change facilities in a number of locations and a post office. Wireless Internet is available at various locations throughout the airport.
Eating and drinking:
There is a variety of restaurants, bars, fast-food outlets and cafés.
There are numerous shops, including duty-free shops in each terminal.
Trolleys are available at all terminals. There are lost property desks staffed by the Chicago Police Department on the upper levels of all terminals.
There is a medical centre, AED units (defibrillators), baby-change facilities, a play area and a 24-hour interfaith chapel.