Ten Transfer Service Commitments

Commitment One: Check Through at the Origin, Seamless Connection in Guangzhou.

1、China Southern Airlines provides through-check-in service in most destinations across the world. Qualified passengers can get connecting flight’s boarding passes and check through the baggage at the origin station.

2、International-to-International transfer passengers, who have checked through at the origin station, can go directly to the corresponding boarding gate of the connecting flight after arriving at Guangzhou.

Commitment Two: Guaranteed Minimum Connecting Time in Guangzhou.

International-to-International: 60 minutes

Commitment Three: Multifunctional Transfer Counters in Guangzhou

International-to-International transfer counter can provide flight check in service, information inquiry service, overnight hotel register service and misconnection rebooking service

Commitment Four: No Second Security check for I-to-I transit in Guangzhou

I-to-I transfer passengers who have checked through for their onward flights can go to the international waiting hall directly after 24 hour transit procedure at the transfer counter. No need to go through security check again.

Commitment Five: Exclusive Service for Premium Class Transit in Guangzhou

1、China Southern Airlines provides Meet and Assist service to Premium first class(Platinum private suite), first and business class transfer passengers.

2、China Southern Airlines provides priority check-in service at the transfer counter to Sky Pearl Club gold/silver card members and Sky Team Elite Plus/Elite members.

3、Qualified first/business class passengers and Sky Pearl Club gold card members have free access to overnight four-star or above hotel accommodation.

Commitment Six: Checked Through baggage Worry-free Service in Guangzhou

No need for passenger to collect their checked-through baggage.CZ staff will help them transfer the baggage.

Commitment Seven: Transit Lounge in Guangzhou

The transit lounge is available for the business passengers from Australian and Newlands flight to London flight with four hours and above connecting time. Drinks, reading materials, showers and free internet access are offered.

Commitment Eight: Free Accommodation in Guangzhou

Single room hotel service and free pick up service between airport and hotel are provided for the passengers who have 8 to 48 hours connecting time. Passengers who need over-night accommodation can have the breakfast.

Commitment Nine: special guide for misconnect flight

Meet and Assist service and rapid endorsement service are provided for the passengers who had missed the flight.

Commitment Ten: 24 hour transit information

hotline in Guangzhou 24-hour transit information inquiry service:

Hotline: (0086)20 8612 4008

Email: nhzz@csair.com