In order to avoid any delay, please prepare enough time for the Boarding Procedures when arrive at the airport. Please go through the Boarding Procedures and check-in baggage. Pay attention to the airport announcements when you are waiting in the waiting hall.
If a passenger fails to arrive on time at the China Southern Airlines check-in counters or boarding gate, or fails to produce valid ID and transport documents, or not ready to travel, China Southern Airlines may cancel the seat reserved for the passenger in order to avoid the delay of the flight. China Southern Airlines will not be liable to the passenger for any loss or expense incurred.
If your ID card is lost, in accordance with the related regulations, you must go to the public security organ in the place where your registered permanent residence locates. The public security organ will issue a certificate for lost ID card including such information as name, age, residential address and the expiry date, and paste your recent photo without a hat and stamp with the seal of the public security organ. A certificate for reporting lost ID card will be issued by the public security organ where your ID card is issued, which contents shall be same as the above mentioned. Then, you can apply for a temporary boarding certificate issued by the civil aviation public security organ (located in the waiting hall of the airport) with your household register or employment card, letter of introduction and other valid certificates which can certify your identity. If you do not carry the above mentioned valid certificates with you during travelling, please contact local civil aviation public security organ.
Please go to the service counters to check-in baggage and collect the boarding pass with the air ticket and your valid ID.
Tips: The boarding service will be closed 45 minutes before take-off. To ensure boarding on time, we recommend that you arrive at the terminal building at least 120 minutes before your flight and proceed to check-in as soon as possible.
Please carry your valid documents (e.g. ID and passport), cash, bills and expensive items with you.
Please have your ID, air ticket and boarding pass ready and submit to the inspector for inspection. For the flight security, you must walk through the metal detectors and carry-on baggage must be X-rayed.
Please wait at the waiting hall corresponding to your boarding gate. Boarding usually starts around 30 minutes before take-off. Please pay attention to the airport announcements and flight information. Please have your boarding pass ready for boarding.
Tips: Please have your boarding pass ready when boarding at the gate.