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FAQs

Online check-in is a convenient way for check-in. If you have no checked baggage, you may check in online and print the boarding pass, directly get through the security check and board, with no need to queue for boarding pass at the airport counter, which can save you time.

In CZ, which passengers can check in online?

Adult passengers purchasing CZ E-ticket with determined flight and no reschedule (excluding passengers requiring special services or presentation of other flight-taking proof). Online check-in has been inaugurated for Domestic Flights taking off in some cities, and international flights taking off in Guangzhou and some international cities (not available for some connecting flights, flights taking off in Macao, from Guangzhou to Japan, the United States, South Korea, and Australia).

Which kind of tickets is suitable for online check-in?

Effective adult E-ticket of CZ (excluding passengers requiring special services or presentation of other flight-taking proof), the traditional paper ticket can not handle online check-in.

Which language is preferred for online check-in?

Chinese, English and Korean.

Can tickets purchased via agents and intermediaries check in online?

You may check in online by holding E-tickets of CZ purchased through all channels.

Can connecting flights check in online?

Some connecting flights cannot check in online due to a continuous range, convergence time and other factors.

Will the seat be reserved for a longer time in case of online check-in?

No, you must arrive at the boarding gate 15 minutes before takeoff, otherwise you are deemed to give up the seat, your ticket will be rescheduled as your request or refunded.

How to enter the CZ website for online check-in?

Enter the CZ homepage http://www.csair.com ,then click "Online Check-in" in the drop-down of "Bookings", to enter the online check-in system login page, where the passengers can choose the log-in channel.

If I have baggage, can I check in online?

Yes. CZ would like to remind you that if you have checked baggage after online check-in, please arrive at the airport in advance, and complete the baggage consignment procedures to the counter before the flight deadline. Please contact your local departure airport for the deadline for baggage consignment.

If I am a group tour member, can I check in online?

Yes.

Can I check in online for my round-trip ticket?

Yes, but you have to meet the relevant requirements for online check-in.

Are there special safety requirements or standards for online check-in passengers?

The requirements of standards for online check-in and counter check-in are the same. The passengers have to accept security check in accordance with the same requirements for the security personnel to stamp on the boarding pass.

What should I know in case of online check-in?

You must hold a valid adult E-ticket of CZ and provide identity information consistent with information for reservation, and passengers holding paper tickets cannot check in online.

Why can't I check in by CZ website or SMS?

The failure of online check-in may be caused by the following reasons:
Adult passengers requiring special services or presentation of other flight-taking proof;
CZ hasn't inaugurated online check-in service in your local departure city;
Not CZ flight or non-CZ E-ticket;
Children and babies under the age of 12;
Before the processing time;
Temporary change of flight;
Internet or other reasons;
You may check in at the counter or have a try later.

Can group reservation tickets check in online?

Yes.

Why can't I see the interactive seating chart when having online pre-check-in?

It may be caused by Internet connection or Internet speed, or an older version of browser that requires to be updated.

Are there time limitations for online check-in?

Online check-in may be handled from 1400 the day before the scheduled departure time to 1 hour before the scheduled departure (maybe earlier in some cities). If you need to check in online, please check in during this time period.

Can I choose seat by myself in case of online check-in?

Yes, you can log in and select "Seat Reservation", and choose a seat that is unlocked or unoccupied in the dynamic seating chart.

Is there any requirement for the paper to print the boarding pass in case of online check-in?

You may just use the ordinary A4 paper.

My boarding pass is not correct or completely printed, is that OK?

No. The boarding pass must be clearly printed on a sheet of paper, which is more convenient for the airport check-in. If the print is not correct or complete, please adjust your printer and print once again in a new piece of paper.

Can I change my seat after online check-in?

After successful online check-in, if you need to change the seat, you may log in to cancel the original seat, and choose a new seat and print the boarding pass (after the passenger clicks "cancel the seat", the corresponding boarding pass will be considered obsolete; a maximum of three online check-in procedures may be handled for the same flight).

Why can not I change the seat?

It may be caused by unstable system, Internet issue or other reasons, we recommend trying another time later or change your seat at the airport counter.

I have no printer, and can not print the boarding pass, can I check in online?

Yes, after online check-in, you can print the boarding pass by presenting your valid document at the airport CZ counter or director counter.

I went through check-in online and printed a boarding pass, but I accidentally lost the boarding pass, what should I do?

You can apply for a new boarding pass by presenting your valid document at the airport CZ counter or the director counter.

I have checked baggage, can I check in online?

Yes. However, when you arrive at the airport, you must go through the baggage consignment of procedures at the airport counter by presenting your valid document or boarding pass.
If you have checked baggage after online check-in, please arrive at the airport in advance, and complete the baggage consignment procedures to the counter before the flight deadline. Please contact your local departure airport for the deadline for baggage consignment.
Specifications for baggage carried by the passengers: a piece of hand baggage per passenger (two pieces for first-class passengers), each piece of baggage shall not exceed 20 × 40 × 55 cm in dimensional and 5 kg in weight.

Why the boarding gate displayed on the boarding pass is "Undistributed"?

It may be too early to distribute the boarding gate, please pay attention to prompts or consult the staff when you arrive at the airport.

If my flight is a mixture of domestic and foreign flights, can I check in online?

Sorry, no.

If I have a kid to travel together, can I check in online?

Online check-in does not support the check-in for children, but adult with a valid E-ticket can check in online. We recommend that you and the children go through the check-in procedures at the airport counter.

I successfully handled the online check-in and printed a boarding pass, how much time in advance should I arrive the airport before the takeoff?

15 minutes before the takeoff, so you need to set aside enough time for baggage consignment and security check to ensure no miss.

Can I upgrade my class when check in online?

Online check-in does not support upgrade. For upgrade, please contact the sales unit or the ticket counter of the departure airport.

Does codeshare flight support online check-in?

Online check-in does not support CZ codeshare flights initialed with 5 or 7.

Can I handle online check-in for my travel companion?

Yes.

Why can't I find the menu for online check-in?

Please log in CZ website and click ; http://www.csair.com"Bookings" drop-down;if you are a member, please log in with your member account.

I have already logged into the Member Exclusive. Why can not I check my reservation record?

If you are a member and have successfully purchased a ticket of CZ, please log into the CZ website for the relevant information. If you cannot find any information, the reasons may be: your reservation has not been ineffective; your Internet conditions are poor and delayed, and the information checked is incompletely displayed; our server is busy. You may change the Internet environment, the computer or try again later.

It has been later than 14:00 of the day before flight departure, why can not I check in?

It may be caused by the following reasons:
CZ hasn't inaugurated online check-in service in your local departure city;
Temporary change of flight;
Internet or other reasons;
You may check in at the airport counter or check in later.

Why can't I log in?

Please check if the Internet connection is normal, if normal, please check if the login information entered is correct; you may temporarily be unable to log in sometimes due to system maintenance. You may check in at the airport counter or check in later.

I have reserved a seat and want to check in online. Why can't I check my reservation record?

Please enter the member account reserving the ticket to log in the website or check whether it is caused by the Internet problem.

Why am I required to provide flight information?

We need the information to check your ticket reservation in our system.

How can I change the seat?

You may cancel and log in to choose a new seat, for a maximum of three times of change.

How can I cancel my check-in?

You may enter the handling page for checking, cancel the boarding pass and the reserved seat.

Can I cancel online check-in and re-apply for the same flight check-in?

Yes.

Why can't I cancel online check-in?

If you go through the baggage consignment or it is within 1 hour before flight departure, the check-in can not be canceled online. To cancel, please go to the airport and contact the staff.

How can I change my reservation after canceling the boarding pass?

You may contact the original ticket issuing unit for processing, or call the CZ website hotline: 4006695539 (Mainland); 8620-22395539 (International) (7 × 24 hours), or CZ sales hotline 95539 (Mainland); 8620-86682000 (International).

Does cancellation of check-in mean cancellation of ticket booking?

No, online cancellation of check-in just cancels the seat, not the flight.

How can I take my boarding pass after handling on-line check-in procedures?

You may print the boarding pass by yourself after online check-in.

Is "Online check-in" service applicable to all CZ flights?

At this stage, CZ online check-in service is only applicable to flights departing in some cities, not all flights. Please refer to our website for details.

Why can't I find my desired flight for online check-in?

The flight may be not applicable for online check-in, you can go to the airport counter for handling.

Can I handle check-in for the baby?

Sorry, online check-in for children and infants is not supported for the moment.

Can I cancel the reserved ticket after completing "Online Check-in"?

To cancel the reserved ticket, you must first cancel the check-in.

I go through the check-in online, and what information will be contained in the printed boarding pass?

Boarding pass contains information including your name, flight, ticket No., ID No., seat, flight No., flight date and so on.

Why the seat chosen online is inconsistent with the seat displayed on the airport boarding pass?

It may be caused by failure in check-in, flight merger, cancellation or aircraft change and other reasons.

How should I set my printer to print my boarding pass?

To facilitate the boarding pass printing, the printer resolution must be greater than 300dpi, including laser printers. If you are unsure of the printer settings, we recommend you to check the printer instructions. The printer should use A4 paper and the advanced mode, and it is best to use black and white printing.

If my self-printed boarding pass is not complete, what should I do?

You can adjust the printer for handling and printing once again; or directly go to the counter of the departure airport for handling.

What equipment is required for printing the boarding pass?

Your computer must have the relevant software, such as software to read the PDF files.
Computer connected to the Internet.
Printer supporting 300dpi printer pixels or more.
A4-size or standard-size paper.
Browser with the pop-up function.

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