Fare Rules

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  • » Provisions on transit service for B-class individual travelers

General Conditions of Use of B2C Domestic Tickets of China Southern Airlines

These terms of use are applicable to tickets sold from July 7, 2017. Prior to this date, the regulations for the sale of tickets shall be implemented in accordance with the relevant rules under the original general provisions.

Class

Class to be booked

Fare level

Service conditions

Charges for change (every time)

Charges for refund

voluntary transfer

Issuing of irregular segment tickets

More than 2 hours (including 2 hours) prior to the fixed flight departure time

Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time

More than 2 hours (including 2 hours) prior to the fixed flight departure time

Less than 2 hours (excluding 2 hours) prior to the fixed flight departure time

First Class

F

F

Free

5%

5%

10%

Allowed

Allowed

Business Class

J

J

Allowed

Allowed

Business Class (discount class)

C

C

5%

10%

10%

20%

Not allowed

Not allowed

C

C*

5%

10%

10%

20%

D

D*

10%

20%

20%

30%

I

I*

10%

20%

20%

30%

Premium economy class

W

W

Free

5%

5%

15%

Allowed

Allowed

Premium economy class (discount class)

S

S1*

10%

20%

20%

30%

Not allowed

Not allowed

S2*

20%

30%

30%

50%

S3*

30%

50%

50%

Refund of taxes only

Economy class

Y

Y

Free

5%

5%

15%

Allowed

Allowed

Economy class

B

B

10%

20%

20%

30%

Not allowed

Not allowed

Economy class

M

M

Economy class

H

H

Economy class

U

U

20%

30%

30%

50%

Economy class

A

A

Economy class

L

L

Economy class

E

E

30%

50%

50%

Refund of taxes only

Economy class

V

V

Economy class

Z

Z*

T

T*

N

N*

R

R*

G

G*

Not allowed

Not allowed

Refund of taxes only

Refund of taxes only

X

X*

Economy class (product class)

P/K/Q/T/N

-

Other fares in addition to the above one-way fares shall be implemented according to terms of use within specific documentation

Note: *Represents or denotes a suffix



Learn more about the General Conditions
I. General provisions

(I)The units selling the tickets shall strictly follow the principle that air fares must correspond to booked classes and shall not sell high classes at low prices.

(II)The air fare for a round trip or connecting flights consists of the air fares for corresponding classes in all segments of the journey, and the service conditions of each segment shall be implemented in accordance with relevant regulations corresponding to the booked class.

(III)For individual passengers in conformity with these conditions, these conditions shall apply as much as possible. For those who are not covered by these conditions, the new edition of General Conditions for Domestic Transportation of Passengers and Baggage of China Southern Airlines shall apply.

(IV)When sale units are selling the tickets of different classes, they must explain the service conditions to the passengers to avoid complaints.

(V)These general provisions apply to independent domestic cabins of China Southern Airlines. Other uses of the cabins shall be implemented in accordance with other provisions. For cabins not covered here, specific tariff provisions shall prevail.

II. Scope of application

The rules shall apply to the transportation on domestic air routes that are actually operated by CSAir or by CSAir’s code-sharing airlines, with the tickets issued through valid domestic transport documents (including the BSP passenger tickets confirmed by using “784”) of CSAir; also, these rules shall apply to the transportation on CSAir domestic air routes with the passenger tickets issued by other airlines which have entered into relevant agreement with CSAir (excluding “CSAir Tour–China Pass”).

III. Ticket validity:

(I)Unless otherwise prescribed, passenger tickets shall be valid for carriage within one year from the day the first segment starts. If a ticket is not used at all, then it will be valid for carriage within one year from the day of ticket issuing. An open ticket shall be valid for carriage within one year from the day of ticket issuing.

(II)The ticket validity shall calculated from the start of the first segment or 00:00 on the next day after the day of ticket issuing to 00:00 on the next day after the day the validity expires.

IV: Regulations on early booking and ticket issuing

(I)The tickets must be booked based on the classes corresponding to air fares.

(II)The time limit for ticket issuing shall be subject to the ticket booking system.

(III)Passenger tickets must be issued based on corresponding classes. The contents required for the columns of “Fare Level” “Fare” and “Note” must be filled accurately; for discounted tickets, the column of “Note” must show “non-transferrable / extra charge for change and refund” or must be completed according to regulations for relevant products.

(IV)The face value shall be the amount that passengers have actually paid. CNY10 shall be taken as the payment unit with single digit rounded. The prices published in the ticket booking system shall prevail.

(V)Issuing of open tickets

1. F/J/W/Y tickets and tickets for infants (INF) / children (CHD) / disabled revolutionary servicemen (YDHOM) / people’s policeman who are disabled while on duty (YDFPP) can be open tickets on all segments;

2. Open tickets are not allowed for other classes.

(VI)The flight coupons of passenger tickets must be used in the correct order. Otherwise passengers will get refund in the light of ticket returning regulations for the booked classes corresponding to the flight coupons.

V. Regulations on charges for ticket change and refund for individual travelers Changes: They shall include changes in flight, date, class, segment and carrier.

Changes: They shall include changes in flight, date, class, segment and carrier.

Charges for changes: Base on the service conditions for specific fares, CSAir will charge passengers for their voluntary changes in the original flight schedule, including changes in flight, date, etc.

Difference in fares: The difference in fares occurs when passengers voluntarily request a change from lower class to higher class or from lower fare to higher fare.

The rates for change and cancellation at the time of ticket returning shall prevail.

The charges for change/cancellation and difference in fares shall be calculated according to the ticket’s face value.

(I) Voluntary change:

1. Changes in flight/date for F/J tickets and children’s tickets treated as F/J tickets: there will be no charge for changes occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 5% of the ticket face value for each change occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as F/J tickets, there will be no charge for changes in the flight/date.

2. Changes in flight/date for C tickets corresponding to fare levels C and C*: there will be a charge that is 5% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 10% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

3. Changes in flight/date for D/I tickets corresponding to fare levels D*/I*: there will be a charge that is 10% of the ticket face value for each change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each change occurring less than 2 hours before the expected departure time.

4. Changes in flight/date for W/Y tickets and children’s tickets treated as W/Y tickets: there will be no charge for any change occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 5% of the ticket face value for each change within 2 hours (exclusive) before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disabled on duty that are treated as W/Y tickets, there will be no charge for changes in the flight/date.

5. Changes to flight/date for passengers with B/M/H cabin tickets and S cabin tickets corresponding to the fare level S1*: Each change made more than 2 hours (inclusive) prior to the expected departure time is subject to a change fee of 10% of the ticket face value; each change made less than 2 hours (exclusive) prior to the expected departure time is subject to a change fee of 20% of the ticket face value.

6. Changes to flight/date for passengers with U/A/L cabin tickets and S cabin tickets corresponding to the fare level S2*: Each change made more than 2 hours (inclusive) prior to the expected departure time is subject to a change fee of 20% of the ticket face value; each change made less than 2 hours (exclusive) prior to the expected departure time is subject to a change fee of 30% of the ticket face value.

7. Changes to flight/date for passengers with E/V/Z/T/N/R cabin tickets and S cabin tickets corresponding to the fare level S3*: Each change made more than 2 hours (inclusive) prior to the expected departure time is subject to a change fee of 30% of the ticket face value; each change made less than 2 hours (exclusive) prior to the expected departure time is subject to a change fee of 50% of the ticket face value.

8. Changes to flight/date for passengers with G/X cabin tickets: Not allowed.

9. When P/K/Q/T/N apply to other tickets in addition to the economy class one-way fares above, the specific terms of use shall prevail.

10. If the change does not result in any difference in fare, the charge of change shall be collected as prescribed; if the change results in difference in fare, the following prescriptions shall apply:

a. In regard to changes to different cabins, those made from a higher fare to lower fare will be processed as a voluntary refund; changes made from a lower fare to a higher fare shall be subject to pay a change fee and the fare difference; similar-priced fares are subject only to a change fee.

b. Changes to a similar cabin shall be subject to pay a change fee and the fare difference. If the new fare is cheaper that the original fare, the difference shall not be refunded (the original fare is filled in on the new ticket), and the passenger shall be subject only to a change fee or it shall be processed as a voluntary refund.

c. Fares must be recalculated each time a change is made. If no fare is available for the required cabin, a change cannot be accepted or the ticket cannot be processed as a voluntary refund even if the cabin is available.

d. If no change is made to the flight and date and only the cabin is changed, only the fare difference shall be made up.

e. If the changed class needs to be re-changed, the charge for change shall be collected in accordance with the service conditions for the changed class.

f. Voluntary changes in individual tickets for single trips, round trips, gap trips and connecting flights must be handled by ticket offices directly subordinate to CSAir, CSAir Call Center and CSAir-authorized agencies. If the selling units need to use the Pay Demand Note for Domestic Passenger Transport Ticket Refund and Chang to collect relevant charges, then the changes of ticket number, class and seat booking situation must be indicated on the Note. The charges for change and fare difference must be distinguished correctly and shall not be confused with each other.

11. Change in segment: It will be treated as voluntary refund.

12. If the tickets of connecting flights involve different priced cabins, special fare cabins or product class (for one-way or round-trip journeys, the fare is calculated at a rate proportional to the whole journey), ticket changes shall be processed in accordance with the corresponding regulations for each cabin, but the "Endorsement" column shall still be filled in accordance with the stricter cabin change regulations.

13. If the round-trip tickets of published fares that have not been used at all or have been partially used need to be changed, a change fee shall be calculated according to a proportional fare for the flight segment.

(II) Voluntary refund:

1. Refund for F/J tickets and children’s tickets treated as F/J tickets: there will be a charge that is 5% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 10% of the ticket face value for each change occurring less than 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disable on duty that are treated as F/J tickets, there will be no charge for refunds.

2. Refunds for C tickets corresponding to fare levels C and C*: there will be a charge that is 10% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 20% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

3. Refunds for D/I tickets corresponding to fare levels D*/I*: there will be a charge that is 20% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 30% of the ticket face value for each refund occurring less than 2 hours before the expected departure time.

4. Refunds for W/Y tickets and children’s tickets treated as W/Y tickets: there will be a charge that is 5% of the ticket face value for each refund occurring more than 2 hours (inclusive) before the expected departure time; there will be a charge that is 15% of the ticket face value for each refund occurring within 2 hours before the expected departure time; for tickets of infants, disabled revolutionary servicemen and people’s police disabled on duty that are treated as W/Y tickets, there will be no charge for refunds;

5. Refunds for passengers with B/M/H cabin tickets and S cabin tickets corresponding to the fare level S1*: Each refund made more 2 hours (inclusive) prior to the expected departure time is subject to a refund fee of 20% of the ticket face value; each refund made less than 2 hours (exclusive) prior to the expected departure time is subject to a refund fee of 30% of the ticket face value.

6. Refunds for passengers with U/A/L cabin tickets and S cabin tickets corresponding to the fare level S2*: Each refund made more than 2 hours (inclusive) prior to the expected departure time is subject to a refund fee of 30% of the ticket face value; each refund made less than 2 hours (exclusive) prior to the expected departure time is subject to a refund fee of 50% of the ticket face value.

7. Refunds for passengers with E/V/Z/T/N/R cabin tickets and S cabin tickets corresponding to the fare level S3*: Each refund made more than 2 hours (inclusive) prior to the expected departure time is subject to a refund fee of 50% of the ticket face value; each refund made less than 2 hours (exclusive) prior to the expected departure time is subject only to a refund of taxes and fees.

8. Refunds for passengers with G/X cabin tickets: Only taxes and fees are refunded.

9. When P/K/Q/T/N apply to other tickets in addition to the economy class one-way fares above, the specific terms of use shall prevail.

10. If a passenger has got a refund for a changed ticket, then the collected charges for change will be non-refundable; if a passenger has got a refund for a ticket after the class has been changed, the fare difference part will be handled in accordance with the refund charge standard for the changed classes, while the other part will be handled in accordance with the refund charge standard for the originally booked classes. The refund charges combining the above two parts will be collected and the corresponding charge rate shall depend on the time when the new seat is cancelled.

11. If passengers apply for a refund, the application shall be submitted within 13 months from the day of departure (If the tickets are not used at all, then from the day of ticket issuing) at the latest. Otherwise the application will not be accepted.  If the tickets are overdue, then the fares, airport construction fees and bunker adjustment surcharges will be non-refundable.

12. If the tickets of connecting flights involve different priced cabins, special fare cabins or product class (for one-way or round-trip journeys, the fare is calculated at a rate proportional to the whole journey), refunds shall be processed in accordance with the corresponding regulations for each cabin, but the "Endorsement" column shall still be filled in accordance with the stricter refund regulations.

13. For refunds required after the round-trip ticket of a published fare is partially used, a fare proportional to the used flight segment shall be deducted, and the remaining amount shall be processed in accordance with the corresponding cabin regulations. For product class tickets, specific regulations shall prevail.

(III) For the handling of lost tickets, the new version of General Conditions of Domestic Transportation of Passengers and Baggage and Regulations on Domestic Passenger Transport Ticket Using and Managing of China Southern Airlines shall be followed.

VI. Regulations on transfer of passenger tickets

(I)The ticket transfer shall be handled in accordance with relevant agreements on transfer;

(II)Changes to F/J/W/Y cabin tickets (including concession tickets) are made after the fare difference has been covered.

(III)The passengers holding concession tickets (treated as F/A/J/W/Y tickets) for infants, disabled service men and people’s police disabled on duty can apply for voluntary transfers.

(IV)If the applicable fares of the carriers are higher than that of CSAir after transfer, then the passengers need to make up the difference before transfers; if the applicable fares of the carriers are lower than that of CSAir after transfer, a transfer is allowed, but the passengers will not get a refund for the price difference or it will be treated as voluntary refund.

(V)For a ticket transfer, a charge of change shall also be collected in accordance with these general provisions.

(VI)If a passenger applies for a voluntary transfer for any other tickets that do not allow voluntary transfers, it shall be treated as a voluntary refund.

VII. Regulations on discounts for children and infant tickets

(I)The fares for child tickets shall be 50% of the full adult fares for F/J/W/Y tickets, while the fares for infant tickets shall be 10% of the full adult fares for F/J/W/Y tickets. For each child or infant, only one type of discount shall apply. For conditions not covered, relevant provisions in the new edition of General Conditions for Domestic Transportation of Passengers and Baggage of CSAir shall apply.

(II)For classes other than F/J/W/Y, if child or infant tickets are used, and applicable adult fares are chosen, then the same service conditions for adults shall apply; if normal child or infant fares (i.e. 50% and 10% of adult fares) are chosen, the service conditions for the originally booked classes (F/J/W/Y) corresponding to the fares shall apply.

(III)For child and infant tickets, the airport construction fees and bunker adjustment surcharges for children and infants shall apply.

(IV)In addition to the existing ticket purchase rules for children, each adult passenger over 18 years of age and with capacity of civil conduct is allowed to take at most 2 children under 12 years of age. If an adult takes three or more children, the provisions on unaccompanied children shall apply starting the third child (including those holding tickets of adult fares).

(V)For unaccompanied children, relevant operating provisions in the Domestic Passenger Transport Sales Operations Manual of China Southern Airlines shall be followed.

VIII: Involuntary changes/refund/transfer:

these shall be treated in accordance with relevant provisions in the General Conditions of Domestic Transportation of Passengers and Baggage of China Southern Airlines.

IX: Effective date

These terms of use are applicable to tickets sold from July 7, 2017. Prior to this date, the regulations for the sale of tickets shall be implemented in accordance with the relevant rules under the original general provisions.

China Southern Airlines has the right of final explanation for these rules.


Rules for domestic passenger ticket refund due to illness

1. Time

A passenger asking for ticket refund due to illness shall cancel his seat before taking off otherwise it shall be taken as a voluntary refund.

2. Location

(1) China Southern Airlines ticketing offices and sales agents

(2) China Southern Airlines official ticketing website:

In cities without any China Southern Airlines ticketing office, it shall be conducted at China Southern Airlines immediate ticketing office. The passenger shall follow the procedures with relevant materials.

In cities without any China Southern Airlines ticketing office, the passenger can call China Southern Airlines Customer Service Center (95539) before taking off and mail the original materials listed in Requirement (1) and the original Aviation E-ticket Itinerary in accordance with the customer service guidelines. Relevant materials shall be mailed to the Customer Service Center within one month after taking off which shall be confirmed with postmarks of issuing and receiving post offices.

China Southern Airlines immediate domestic sales organizations addresses and contacts: http://www.csair.com/en/contact/static/gnxsjg.shtml

3. Requirements

(1) The medical certificate passengers are required to submit:

The passenger should provide originals and photocopies of their ID cards along with genuine and effective diagnosis certificates (including original medical certificates, booking forms and medical records) issued by county level and above medical institutions certifying unsuitability of flight during the flight period specified on the tickets. (passengers unable to provide the booking forms may provide such other medical records as charge certificates of the hospitals or payment receipts or screenshots of online registration as substitutes). Diseased travellers who cannot provide the materials above should be treated as being voluntary to accept ticket refunds.

(2) In case the passenger’s company shall complete the same procedure if he asks for ticket refund. Each passenger shall have at most 2 companies. The company’s itinerary shall be exactly the same as the passenger’s. In case their ticketing offices are different, it is necessary to complete their procedures at China Southern Airlines immediate ticketing office.

(3) In case the passenger’s ticket is marked with “No refund”, ticket refund due to illness shall not be accepted.

(4) In case it is found through examination that the seat cancellation and medical certificate are in line with the above requirements and the ticket has not been used, the ticket and taxes shall be refunded in full. In case the ticket has been partially used, the difference of the original ticket (including taxes) minus the ticket and taxes used shall be refunded. Refund fee shall be exempted. The refund amount shall not exceed the amount originally paid.

(5) In case ticket refund due to illness makes the size of the tourist group below the specified minimum, the remaining passengers shall make up the difference between the price for a group and the price for individuals.

4. Penalties for irregular ticket refund due to illness Passengers shall provide relevant evidence materials in accordance with the requirements of China Southern Airlines and complete the procedures within the specified period of time and place. Inconsistence with the requirements or providing false materials shall be refused.

5. The provisions shall become valid right now. In case of any dispute between the previous provisions and the current provisions, the latter shall prevail.

Provisions on transit service for B-class individual travelers

Ⅰ. RBD (Reservation Booking Designator): B-class

Ⅱ. Transfer: Not allowed.

Ⅲ. Open-ended ticket: Not allowed.

Ⅳ. Provisions on ticket change and refund

1. Voluntary change and refund:

Transfer, change and refund are not allowed.

2. Involuntary change: For passengers suffering from flight delay and misconnection of flights, they have priority to get vacant seats of the following flights.

3. Involuntary refund: Passengers who fail to travel or suffer from misconnection of flights caused by non-passenger reasons can refund the ticket in the original purchase place based on related certification provided by the check-in department of the departure or stopover airport specifying refund reason and flight sectors already used with bear signature and business stamp of the check-in department. If the ticket is totally unused, it should be fully refunded. If the ticket is used partially in order, the ticket should be refunded for the unused flight sectors in the stopover airport and the calculation method is as follows: discount rate of total price of full flight times regular price of economy class of unused flight sectors. If the flight of stopover changes but the connecting time is within MCT (the minimum connection time), the ticket should not be handled through involuntary refund method.

Ⅴ. This Rules will take effect on April 1, 2013 (Flight date).