Baggage Rules

Carry-on baggage

The carry-on baggage allowances of all the flights and spaces of the baggage that passengers may take to baggage holder or put under front seat of passenger spaces of plane are shown as below:

Types Travel classes Maximum number of Pieces Maximum Weight of Each Piece Maximum Dimensions per Piece
Domesticflights First Class 2PC 5kg
Business Class 1PC
Premium Economy Class
Economy Class
International/regional flights: First Class 2PC
Business Class 1PC
Premium Economy Class
Economy Class

Note:1、Carry-on luggage with the sum of three sides less than or equal to 115 CM (approximately the size of a 20 inch luggage case. Please refer to  airport security check for details.

         2、Any item in excess of carry-on baggage weight, number or size as listed above will be required to be handled as checked baggage.

Baggage weight and size limitations

Types Routes Maximum Weight of Each Piece Maximum Dimensions per Piece
Domestic flights The U.S.A. routes are involved
International/regional flights
The U.S.A. routes are not involved
Note:
1、During domestic segment of international flights, the free baggage allowance for every passenger shall be calculated in accordance with that of international flights;
2、The forgoing specifications of baggage (including volume and weight) are the allowable maximum by the Airlines rather than free baggage allowance, and you need to pay for the overweight;
3、The baggage exceeding the forgoing specifications must not be transported as baggage. So, we suggest passengers to take apart and subpackage their baggage, in order to ensure single items of their luggage to be registered meet the restrictions and thus may be checked as normal baggage. If any baggage cannot be separated, the owner shall consign it to Cargo Department of China Southern Airlines.

Free checked baggage

First Class Business Class Economy Class Infant
Note :
1、A child has the same basic baggage allowance as an adult;
2、For each Infant you may bring a collapsible stroller free of charge;
3、During domestic segment of international flights, the free baggage allowance for every passenger shall be calculated in accordance with that of international flights.

International/Regional flight

Zone 1:Journeys involving CZ’s Japan, America, Oceania,Russia (note 1) or Dubai(note 2) routes, or routes originating from Singapore(note 3) to Mainland China.

Classes/Traveler Maximum Weight of Each Piece and Maximum number of Pieces Maximum Dimensions per Piece
First Class
Business Class
Premium Economy Class、Economy Class
child and infant with seat They have the same basic baggage allowance of an adult
infant taking no seat
The sum of the external dimensions of each piece of baggage can be no greater than 115 cm.
Note:

1、the Russia routes refer to the routes between China and Russia, involving the European and Asian part.

2、Free baggage allowance for journeys involving sectors between URC/LHW and DXB: Premium Economy Class: 1PC(32KG/PC); Economy Class: 1PC(23KG/PC); First Class and Business Class: the same as the chart above.

3、The rules only apply to flights departing from Singapore to Mainland China and exclude flights departing from Mainland China to Singapore.

4、In addition to the free baggage allowance mentioned above, for infants without a seat, one wholly foldable pushchair or stroller can also be consigned for free.

Zone 2:Journeys involving CZ’s Middle/West Asia (note 1) routes

Classes/Traveler Maximum Weight of Each Piece and Maximum number of Pieces Maximum Dimensions per Piece
First Class
Business Class
Premium Economy Class/Economy Class
child and infant with seat They have the same basic baggage allowance of an adult
infant taking no seat The sum of the external dimensions of each piece of baggage can be no greater than 115 cm.

Note:

1、The Middle/West Asia routes refer to routes between China and Uzbekistan/Tajikistan/Kazakhstan/Kyrghyzstan/Turkmenistan/Iran/Pakistan/Azerbaijan/Georgia.

2、In addition to the free baggage allowance mentioned above, for infants without a seat, one wholly foldable pushchair or stroller can also be consigned for free.

Zone3:Journeys involving CZ’s Nairobi (note 1) Routes

Classes/Traveler Maximum Weight of Each Piece and Maximum number of Pieces Maximum Dimensions per Piece
First Class
Business Class
Premium Economy Class/Economy Class
child and infant with seat They have the same basic baggage allowance of an adult
infant taking no seat The sum of the external dimensions of each piece of baggage can be no greater than 115 cm.
Note:
1、the Nairobi routes exclude Mauritius.
2、In addition to the free baggage allowance mentioned above, for infants without a seat, one wholly foldable pushchair or stroller can also be consigned for free.

Zone4:Other International journeys

Classes/Traveler Maximum Weight of Each Piece and Maximum number of Pieces Maximum Dimensions per Piece
First Class
Business Class
Premium Economy Class
Economy Class
child and infant with seat They have the same basic baggage allowance of an adult
infant taking no seat The sum of the external dimensions of each piece of baggage can be no greater than 115 cm.
Note:
In addition to the free baggage allowance mentioned above, for infants without a seat, one wholly foldable pushchair or stroller can also be consigned for free.

journeys from Korea to China.

Classes/Traveler Maximum Weight of Each Piece and Maximum number of Pieces Maximum Dimensions per Piece
First Class
Business Class
Economy Class
child and infant with seat They have the same basic baggage allowance of an adult
infant taking no seat The sum of the external dimensions of each piece of baggage can be no greater than 115 cm.
Note:Infant taking no seat can bring a collapsible stroller;

Free baggage for special types of passengers

types of passengers Rules of free baggage
Sky Pearl Gold Card member、SKYTEAM ELITE PLUS The free baggage allowance of domestic, international or regional journeys for each piece of baggage (piece system) is20 kg (weight system) heavier than general standard.
Sky Pearl Silver Card member、SKYTEAM ELITE The free baggage allowance of domestic, international or regional journeys for each piece of baggage (piece system) is 10 kg (weight system) heavier than general standard.
Students\Seamen\laborer International or regional journeys allow one more free baggage allowance.
Tips:
1、Students abroad,  seamen, laborer shall put forward application to the agency or ticket office directly subordinate to China Southern Airlines and provide relevant documents when the ticket is being issued, and then the agency or ticket office shall give baggage confirmation;
2、Following documents should be made and kept by agent for further review as well as taken by passenger during travel to offer as proof to airline if requested.
     For students: Copy of passport and visa, and student ID or admission letter
     For seamen: Copy of Seamen certificate or equivalent proof of the contents, passport and visa
     For laborer: Copy of Laborer certificate or equivalent proof of the contents, passport and visa
3、Overseas student defines as a Chinese student studying or to study in a school abroad, or a foreign student studying or to study in China. While ticketing, copies of passport and student card or school admission must be provided and attached to the finance coupons. Extra free baggage allowance for overseas students only apply to routes between the country of the school and the country of their nationality.

4、For flights Among Europe, Zone 3 and Zone 1; between Zone 3 and Europe: If the overweight luggage is a golf bag (not exceeding 23KG), no overweight luggage fee will be charged (only on the carrier flights of CSA).

IATA Zone division

area1:All of the North and South American Continents and the islands adjacent thereto,Greenland,Bermuda,the West Indies and the islands the Caribbean Sea,the Hawaiia island(including Midway and Palmyra)

area2:Europe,Africa and the islands adjacent thereto,Ascension island and that part of Asia west of Ural mountains,including Iran and the Middle East.

area3:Asia and the islands adjacent thereto except the portion included in Area2;the East Indies,Australia,New Zealand and the islands of the Pacific Ocean except those included in Area1.

Note: The above information is for reference only; please refer to the actual baggage rules.

Excess Baggae

International/Regional journey

Zone 1:Journeys involving CZ’s Japan, America, Oceania,Russia (note 1) or Dubai routes, or routes originating from Singapore(note 2) to Mainland China.

CABIN CLASS

TYPE

ACTUAL SPECIFICATION

FEE

WEIGHT

DIMENSION(L+W+H)

(CNY OR EQUIVALENT)

First Class and Business Class

The first piece in addition to the standard allowance

≤32KG

≤158cm

1000/PIECE

The second piece or more in addition to the standard allowance

≤32KG

≤158cm

2000/PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

32-45KG

-

3000

Premium Economy Class and Economy Class

The first piece in addition to the standard allowance

≤23KG

≤158cm

1000/PIECE

The second piece or more in addition to the standard allowance

≤23KG

≤158cm

2000/PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

23-32KG

-

1000

HEAVY PIECE

32-45KG

-

3000

Zone 2:Journeys involving CZ’s Middle/West Asia (note 3) routes

CABIN CLASS

TYPE

ACTUAL SPECIFICATION

FEE

WEIGHT

DIMENSION(L+W+H)

(CNY OR EQUIVALENT)

ALL CABIN CLASS

The first piece in addition to the standard allowance

≤32KG

≤158cm

450/PIECE

The second piece or more in addition to the standard allowance

≤32KG

≤158cm

1300/ PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

32-45KG

-

3000

Zone 3,Journeys involving CZ’s Nairobi (note 4) Routes and Turkey.

CABIN CLASS

TYPE

ACTUAL SPECIFICATION

FEE

WEIGHT

DIMENSION(L+W+H)

(CNY OR EQUIVALENT)

First Class and Business Class

The first piece in addition to the standard allowance

≤32KG

≤158cm

1000/PIECE

The second piece or more in addition to the standard allowance

≤32KG

≤158cm

2000/ PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

32-45KG

-

3000

Premium Economy Class and Economy Class

The first piece in addition to the standard allowance

≤23KG

≤158cm

1000/PIECE

The second piece or more in addition to the standard allowance

≤23KG

≤158cm

2000/PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

23-32KG

-

2000

HEAVY PIECE

32-45KG

-

3000

Zone 4,excluding journey involving Japan, America, Oceania,Russia (note 1), Nairobi, Middle/West Asia (note 3)and Turkey

CABIN CLASS

TYPE

ACTUAL SPECIFICATION

FEE

WEIGHT

DIMENSION(L+W+H)

(CNY OR EQUIVALENT)

First Class

The first piece in addition to the standard allowance

≤32KG

≤158cm

450/PIECE

The second piece or more in addition to the standard allowance

≤32KG

≤158cm

1300/ PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

32-45KG

-

3000

Business Class, Premium Economy Class and Economy Class

The first piece in addition to the standard allowance

≤23KG

≤158cm

450/PIECE

The second piece or more in addition to the standard allowance

≤23KG

≤158cm

1300/PIECE

OVERSIZED

-

159cm-300cm

1000

HEAVY PIECE

23-32KG

-

1000

HEAVY PIECE

32-45KG

-

3000

Note:

1、the Russia routes refer to the routes between China and Russia, involving the European and Asian part.

2、The rules only apply to flights departing from Singapore to Mainland China and exclude flights departing from Mainland China to Singapore.

3、The Middle/West Asia routes refer to routes between China and Uzbekistan/Tajikistan/Kazakhstan/Kyrghyzstan/Turkmenistan/Iran/Pakistan/Azerbaijan/Georgia.

4、the Nairobi routes exclude Mauritius.

5、For international and regional routes(excluding USA), a single piece of checked baggage may not exceed 32 kgs/70 lbs; For USA routes, a single piece of checked baggage may not exceed 45 kgs/90 lbs.

Domestic Flights

The rate of overweight baggage charge is 1.5% of applicable one-way economy class ticket on the day of billing per 1kg, calculated in the RMB currency and rounded up.

Baggage claim

Domestic flights:

Handling irregular baggage transportation

1. In the event of delays, loss or damage to baggage during transportation, China Southern Airlines or a China Southern Airlines agent will fill out a "Baggage Transportation Accident Record" with the traveler. The situation and its cause will be investigated as quickly as possible, and the results of the investigation passed on to the traveler and relevant units.Compensation may be arranged at the point of origin, any stopover locations or the point of destination, if necessary.

2. In the event that the traveler's checked baggage is not able to arrive on the same flight as the traveler due to a problem on the part of China Southern Airlines, inconveniencing the traveler's travel plans, China Southern Airlines will provide the traveler with compensation in the amount of CNY 100 for necessary items, in accordance with regulations.

Baggage compensation

1. Responsibilities of China Southern Airlines

(1) China Southern Airlines shall be liable for any delays, losses or damage to checked baggage from the time the baggage is checked in to the time it is delivered to the traveler.

(2) China Southern Airlines shall not be liable in the event that it can prove that all necessary measures to prevent delays and losses were taken, or that it was not possible to take such measures.

(3) China Southern Airlines shall not be liable in the event that the damage to the checked baggage was entirely caused by the natural properties, quality or defects of the baggage.

(4) China Southern Airlines shall not be liable in the event of injury to the traveler or baggage caused by items packed in the checked baggage.The traveler shall compensate China Southern Airlinesfor all losses and pay all resultant fees incurred as a result of items packed in checked baggage causing injury to others, damage to the belongings of others or damage to the property of China Southern Airlines.

(5) In the event of loss of or damage to items that are not permitted to be packed in checked baggage, China Southern Airlines shall only be liable for compensation in accordance with general checked baggage.

(6) In the event of connecting transportation, China Southern Airlines shall only be liable for compensation for damage to baggage occurring on routes for which China Southern Airlines is the carrier.

2. Compensation limits

(1) The compensation amount for completely or partially damaged or lost checked baggage shall not exceed CNY 100 per kilogram.In the event that the value of the baggage is less than CNY 100 per kilogram, compensation shall be made in accordance with the actual value.

(2) The weight of the lost baggage shall be calculated in accordance with the actual weight of the checked baggage. If the weight of the lost baggage cannot be determined, the maximum compensation available shall be based on the free baggage allowance allowed for each traveler.

(3) In the event that baggage is damaged, compensation shall be made according to the loss of value caused by the damage, or equal to the amount of the repair fees.In the event that baggage is damaged, the amount of compensation awarded shall not exceed CNY 100 per kilogram, based on the weight of the baggage itself.

(4) In the event that the traveler has already declared the value of the lost baggage, China Southern Airlines shall award compensation in accordance with the declared value.If the declared value of the baggage is higher than the actual value, compensation shall be based on the actual value.

(5) In the event of the loss of carry-on baggage or free carry-on items caused by an event occurring when boarding or disembarking the plane, or while on the plane, China Southern Airlines shall award a maximum of CNY 3,000 per traveler in compensation.

(6) Any excess baggage charges collected for the baggage to be compensated should be returned when making compensation. Any surcharges collected based on the declared value of the baggage shall not be returned.

(7) Baggage compensation for domestic legs of an international trip shall be awarded in accordance with compensation regulations for international baggage transportation.

(8) China Southern Airlines shall notify travelers as quickly as possible in the event that lost baggage for which compensation has been made is subsequently discovered.Travelers must repay any compensation in full when reclaiming their baggage. However, compensation for necessary items does not need to be repaid.In the event that the traveler has obviously engaged in fraudulent activity, China Southern Airlines is entitled to recover the compensation in full.

3. Compensation requests

In the event that a traveler's checked baggage is lost or damaged, a compensation request should be submitted to China Southern Airlines or a China Southern Airlines service agent before the expiration of the claims period. The customer's ticket or itinerary (photocopy), baggage identification tag, the "Baggage Transportation Accident Record," evidence proving the contents of the baggage and its price and any other relevant evidence should be submitted along with the request.

4. Claims deadline

In the event that checked baggage is lost, the person with the right to make a claim should submit a written objection to China Southern Airlines upon discovering the loss.In the event that checked baggage is lost, the written claim should be submitted between seven and twenty-one days after the date on which the baggage should have been received.A Transportation Accident Record for damaged or contaminated luggage must be submitted to the carrier (or agent) before leaving the baggage reclaim area. Any claims must be submitted within seven days of the submission of the Accident Record.In the event that checked baggage is delayed, any claims must be submitted within twenty-one days from the date on which the baggage is delivered to the customer.

International flights:

Handling irregular baggage transportation

1. In the event of delays, loss or damage to baggage during transportation, China Southern Airlines or a China Southern Airlines agent will fill out a "Baggage Transportation Accident Record" with the traveler. The situation and its cause will be investigated as quickly as possible, and the results of the investigation passed on to the traveler and relevant units.Compensation may be arranged at the point of origin, any stopover locations or the point of destination, if necessary.

2. In the event that the traveler's checked baggage is not able to arrive on the same flight as the traveler due to a problem on the part of China Southern Airlines, inconveniencing the traveler's travel plans, the traveler should be provided with compensation for necessary items. Baggage compensation

1. Compensation limits

(1) The "Montreal Convention" stipulates that the maximum liability of the airline for baggage that is destroyed, lost, damaged or delayed on international flights is a fixed amount of 1,131 SDR. This convention became effective in China on July 31, 2005. The limits for liability were revised and entered into force for all State Parties to the convention on December 30, 2009.

(2) If the weight of the checked baggage has not been recorded on the customer's ticket, the baggage weight used to calculate the amount of compensation must not exceed the free baggage allowance enjoyed by the traveler in their respective cabin class.

(3) Compensation for baggage for which the value has been declared in accordance with the above regulations should be made in accordance with the declared value.If the declared value exceeds the actual value of the baggage, compensation should be made based on the actual value.

2. Time limits for claims and litigation

(1) Time limits for objections

① Travelers should raise an objection with China Southern Airlines as soon as they discover their checked baggage is missing. Objections must be raised no later than seven days from the date on which the baggage should have been received.In the event that baggage is delayed, an objection must be submitted no later than twenty-one working days from the day on which the baggage is delivered to the recipient.

② All objections must be submitted in writing within the time limits specified above. If the objections are not submitted within these time limits, no claims may be submitted to China Southern Airlines.

(2) Claims and litigation must be submitted within two years from the date on which the plane arrives at its destination, or should have arrived at its destination, or the day on which the transport termi

Codeshare flights

Codeshare flights mean that an airline or multiple airlines use their respective codes for other airlines' flights as provided in their agreement. If you take CZ's codeshare flight, you will be subject to rules of the actual carrier on aspects such as free baggage allowance, fee scale for excess baggage. For more detailed information, please visit the website of the actual carrier.

AIR FRANCE

KLM-ROYAL DUTCH AIRLINES

PAKISTAN AIRLINES

CHINA AIRLINES

CHINA EASTERN AIRLINES

ASIANA AIRLINES

VIETNAM AIRLINES

KENYA AIRWAYS

XIAMEN AIRLINES

GARUDA INDONESIA AIRWAYS

MALAYSIA AIRLINES

MANDARIN AIRLINES

KOREAN AIR

CZECH AIRLINES

JAPAN AIRLINES

DELTA AIR LINES